Skip to main content
Warum O2
Warenkorb
 Service
Lösung

Cancellation letter

Viktor1019
Besucher:in
Hello

I have send signed cancellation letter by fax today.  I have not received any correspondence in this regard.

Please let me know by email if you have received it and what will be the next steps to follow to terminate the contract.

Thanks.

Lösung von o2_Ubbine

Hey Viktor1019,

yes, we received your cancellation letter, but there is still some information missing in order to process it. We need the confirmation of deregistration in Germany, or the official conformation of registration of your new home country or alternatively a letter of conformation of your new landlord. All the required information is also listed in this form https://static2.o9.de/blob/12985648/v=8/Binary/kuendigung-umzug-ins-ausland-download.pdf .

Please provide the required information as soon as possible.

Kind regards,

Ubbine

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

    11 Antworten

    shailpatel23
    Besucher:in
    • shailpatel23
    • Besucher:in
    • July 16, 2018
    I am also in the same situation. I have sent another fax today and have received a cofirmation email of this.

    " Dear Shail,


    The 4 page fax you sent through eFax to 491805880088 was successfully transmitted at 2018-07-16 10:05:36 (GMT).


    Reference Id: 230996

     

    The length of transmission was 102 seconds.

    The receiving machine's fax ID: ALICE

    If you need additional assistance, please click here to contact us. "

    Is the o2 fax machine "ALICE" ?

    Viktor1019
    Besucher:in
    • Viktor1019
    • Autor
    • Besucher:in
    • July 16, 2018
    Not received any confirmation from O2 yet, I have send my fax with printing machine which doesn't give any receipt in but it was successful. But at least O2 should reply It seems that many have the same issue @o2_Jessica‌ . 

    shailpatel23
    Besucher:in
    • shailpatel23
    • Besucher:in
    • July 16, 2018
    Yes same. I am leaving Germany on the 26th of July and I do not want to continually be billed like I have seen other customers have from other threads. 

    Viktor1019
    Besucher:in
    • Viktor1019
    • Autor
    • Besucher:in
    • July 24, 2018
    Hi .. @shailpatel23 Have you heard anything back from O2?

    o2_Ubbine
    • o2_UbbineTeam
    • Team
    • Lösung
    • July 24, 2018
    Hey Viktor1019,

    yes, we received your cancellation letter, but there is still some information missing in order to process it. We need the confirmation of deregistration in Germany, or the official conformation of registration of your new home country or alternatively a letter of conformation of your new landlord. All the required information is also listed in this form https://static2.o9.de/blob/12985648/v=8/Binary/kuendigung-umzug-ins-ausland-download.pdf .

    Please provide the required information as soon as possible.

    Kind regards,

    Ubbine

    Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

    o2_Ubbine
    • o2_UbbineTeam
    • Team
    • July 24, 2018
    Hello shailpatel23,

    I would be glad to help you, but I can not access your data without confirming your identity. Therefore I am sending you a direct message. Please check your direct messages. ☺️

    Kind regards,
    Ubbine

    Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

    NicolettaD
    Besucher:in
    • NicolettaD
    • Besucher:in
    • September 2, 2018
    Is certificate of residency in different country good to support request of termination?

    Thank you,
    Nicoletta
    o2_Flo
    • o2_FloTeam
    • Team
    • September 3, 2018
    Hey NicolettaD,
    yes, any document to prove that you are leaving the country could be helpful 🙂.

    Greetings,
    Flo
    Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
    G
    Besucher:in
    • gracerocc
    • Besucher:in
    • April 17, 2020

    Hi,

    I canceled my contract with o2 at the end of January, due to my moving to another country, but after 3 months I am still paying invoices. How is it possible? In the site is stated that my service has been canceled, so why I AM STILL PAYING??

     

    o2_Tobias
    • o2_TobiasTeam
    • April 20, 2020

    Hi @gracerocc,

     

    thanks for your message concerning your cancellation.

     

    I have just sent a private message to you via @o2_Support as I need some more details from you. Please reply there.

     

    Thanks a lot.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • May 29, 2020

    Hi @gracerocc,

     

    until now I did not receive any reply from you via @o2_Support.

     

    Is your request concerning your charge already clarified for you?

     

    If not, please reply at @o2_Support in order that we can continue the clarification.

     

    Thanks a lot.

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica