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Frustrated: Phone unit was delivered to WRONG address and received by UNKNOWN person


Hello,

First of all I need someone who speaks English. Thank you!

I ordered Iphone 11 pro max 256Gb, silver last 05.04.20 with contract number xxxxxxxxxxx. It was dispatched via DHL with tracking number xxxxxxxxxxx and as per tracking details it was delivered successfully 16.04.20 at 10:48 am, however to WRONG person (Herr Schmidt, who we DO NOT KNOW and no one lives in the area by that name). For your information, I have put my neighbor's address too in case the delivery man came and I am not home. Neither she received the item. 

I just wanna let you know also that I have received the invoice paper by mail. It seems that there's no problem with the delivery by post but WHY the phone was not delivered to the correct address? Can you coordinate with shipping company or investigate them at least? What happens if the receiver already used the phone? That's not fair to me, right?

Please see screenshot for tracking reference and the copy of Invoice. We made complaints in DHL Bennewitz as soon as we saw the tracking update being delivered on that day but it's it seems no action made until today. 

Please inform how to proceed. 

Looking forward to hearing back from you and thank you for your prompt assistance.

Many thanks!

 

Invoice and customer data removed due to data protection (by o2_Michi)

 

 

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Lösung von o2_Tobias 22 April 2020, 09:06

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7 Antworten

Hello,

First of all I need someone who speaks English. Thank you!

I ordered Iphone 11 pro max 256Gb, silver last 05.04.20 with Vertragsnummer xy. It was dispatched via DHL with tracking number xy and as per tracking details it was delivered successfully 16.04.20 at 10:48 am, however to WRONG person (Herr Schmidt, who we DO NOT KNOW and no one lives in the area by that name). For your information, I have put my neighbor’s address too in case the delivery man came and I am not home. Neither she received the item. 

I just wanna let you know also that I have received the invoice paper by mail. It seems that there’s no problem with the delivery by post but WHY the phone was not delivered to the correct address? Can you coordinate with shipping company or investigate them at least? What happens if the receiver already used the phone? That’s not fair to me, right?

Please see screenshot for tracking reference and the copy of Invoice. We made complaints in DHL Bennewitz as soon as we saw the tracking update being delivered on that day but it’s it seems no action made until today. 

Please inform how to proceed. 

 

Looking forward to hearing back from you and thank you for your prompt assistance.

 

Many thanks,

J.P. xy

 

Edit by o2_Katja: Daten anonymisiert und verschoben in unser Englischboard

edit o2_Tobias: thread transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/frustrated-phone-unit-was-delivered-to-wrong-address-531621

Hi @Paulitiko ,

 

welcome to our community. :relaxed:

 

I’ve send you a private message via “o2 Support”. You’ll find the message in your inbox.

After we got all required information, we can take further action regarding your order.

 

Best regards,

Michi

Hi @Paulitiko,

 

as you wrote the same message twice, we transferred your message under the link https://hilfe.o2online.de/english-o2-community-mobile-43/frustrated-phone-unit-was-delivered-to-wrong-address-531621 to here.

 

We will continue our conversation here.

 

Loving greetings,

Tobias

Hi @Paulitiko,

 

thanks for your details in the private message at @o2_Support.

 

We checked now everything: You are right, the device iPhone 11 Pro Max 256 GB in silver was completely returned to us on 20th April 2020 and we cancelled the order for you already. The reason for the return was obviously a wrong house number. The device was delivered to house-number 11 instead of 9.

 

I have now ordered the delivery to the correct address. You will get your device within the next 5 working days.

 

I hope that this time the delivery will function well.

 

Loving greetings,

Tobias

 

 

Hi @Paulitiko,

 

it is already a while ago that we talked to each other here about your device.

 

Did the device IPHONE 11 PRO MAX 256GB in silver arrive now correctly at your contact address?

 

I hope you like the iPhone.

 

If you have any further questions, just feel free to contact our English community again.

 

Loving greetings,

Tobias

Hello there,

 

Thank you for your assistance! Yes I already received the item and it's working perfectly. I like it!

Best regards,

Paul

Great to read that @Paulitiko.

 

I am happy that I could be of help to you.

 

If you have any further questions, do not hesitate to contact our English community.

 

Enjoy your device. :relaxed: 

 

Loving greetings,

Tobias

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