Warum O2
Warenkorb
 Service
Frage

additional fee from the bill

J
Rang

Hello, can somebody help me with my bill, my deutsch is not perfect and I can’t understand also the bill that O2 send it to me. I am a new subscriber, I apply for 9.99€ for 1GB monthly from O2, then the first month it was Ok 9.99€ was deducted to my bank account, then now the 2nd bill i have to pay 9.99€ plus 48.31€ for what is that 48.31€ ? I did not even consume my 1GB in a month. 
Can anyone from O2representative can explain to me with this matter? And what should I do? I am using the chat box from the app but they can’t speak to me in english :disappointed:

 

Edit o2_Bianca: transferred to English community mobile

8 Antworten

bs0
Rang
Benutzerebene 7
Abzeichen +7

What does the invoice say. It is probably the (one-time) connection fee.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
J
Rang

Hello, I have a question, why is it I can’t contact or call my O2 number? It is already registered from O2 and it is postpaid. What I do? 

J
Rang

What does the invoice say. It is probably the (one-time) connection fee.

 
J
Rang

What does the invoice say. It is probably the (one-time) connection fee.

 

What does it mean by that bs0?

bs0
Rang
Benutzerebene 7
Abzeichen +7

You have an additional charge in the first invoice for the connection fee. Look at the second page of the involce and it will say Einlagebühren - Einmaliger Anschlusspreis.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
J
Rang

You have an additional charge in the first invoice for the connection fee. Look at the second page of the involce and it will say Einlagebühren - Einmaliger Anschlusspreis.

Thank you for your answer bsO, so it is only one time connection price then the next succeeding month would be only the regular 9.99€? 

bs0
Rang
Benutzerebene 7
Abzeichen +7

Yes.

In einem Diskussionforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
J
Rang

Thank you bsO, I have another concern, why is it that my mobile number in O2 I can’t received nur phone calls? When my friend tried to call my number it is out reachable. If you can help me with this problem.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica