Hi, I made a new contract yesterday and requested to take my vodafone number to O2.
The customer service guy told he would do it automatically without me requesting vodafone to release my number.
Now, I do not want to port my number to O2 and want to stop it. Can you help me here?
This the order number/reference to my newe contract > Auftragsnummer lautet: WSFC36942178
Please help me here...
Hi
thanks for your message and welcome to our English community.
Do you want to cancel the whole contract or do you just want to cancel the porting of your mobile phone number?
I look forward to your response.
Loving greetings,
Tobias
I want to cancel the whole contract.
I posted to get an immediate response as I did not want to be in situation where I have no O2 contract but O2 has my old number xD
Hi
I have an O2 POSTPAID mobile contract and i requested phone number portability to get my old O2 prepaid nbr with me
I WANT TO CANCEL OLD PHONE NUMBER PORTABILITY AND KEEP MY POSTPAID CONTRACT NUMBER.
PLEASE HELP.
Hi
welcome to our English community.
I am happy that I can help you. As I see your number 970 will be imported to your postpaid-contract on 29th May 2020.
According to your wish, I have informed our porting department that you like to keep your postpaid-number 375 at the end.
I hope that it is still enough time to cancel the porting of your prepaid-number.
Loving greetings,
Tobias
Hi Tobias.Thanks for your answer but i continue with the portability of my old number.
Do not stop it.
I have already the message that i have my old number on 29.05.2020.
DO NOT STOP IT!!!
Hi
thanks for your response.
Did everything go well with the porting of your number?
As I see, you now have your old number with -970 at the end. I hope that this is according to your wish.
If you have any further question, do not hesitate to contact us here in our English community.
Loving greetings,
Tobias
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