Neueste Aktivitäten
AS AN ENGLISH SPEAKING, I WILL NEVER EVER BUY YOUR PRODUCTS! how much it costs to put English translation of all your things here!
Hallo comunity. I have a prepaid o2 account and I order a new simcard on saturday since my cellphone got stolen. I recevied an email on monday that the new simcard was on his way. However i havent received anything yet. Do you know on average how long it takes a delivery of a simcard?. thanks
Hello Team, I have raised transfer request of My connection with telephone number XXXX on 28th Feb. Just wanted to the status. Please call me on XXXX Edit: Phone number removed / o2_Dennis
I cant call anyone..is shows as Call Failed..i have balance and community flat is active..what is the problem ?
Hello I want to extend my contract with same number,but i want to change it to (o2 free unlimited smart) can you please send me information about how mch should i pay monthly?
Hello, I have had a direct debit attempt of 61€ even though my account which began on the 24.01.2020 is in credit for 239€ and should not be billed until the credit is used up.
Dear support team, My outgoing calls are barred whilst I am abroad, what should i do to avoid such problem? Thank you
I received a chargeback notice and O2 isn’t letting me add money to my account. They also don’t seem to have english support. What is going on here? Someone from O2 should contact me ASAP if they want their money. Edit by o2_Katja: Verschoben von Mobilfunkvertrag zur English Community
I’m trying to connect to the router IP address - http://192.168.1.1/#, but the password I’m introducing is not correct. I’m using the password written on the back of my router, which is also the same one I use to connect to wifi. I never changed the password or username since I have the O2 router and contract. What should I do about it? Where can I find the right password? Thank you! Edit by o2_Katja: Verschoben in unserer English Community
I have to cancel my contract for two reasons 1 is because I cannot pay it anymore 2 I'm going to France to live... I did it 10 days ago the contract but not online... In the shop they told me they can't cancel it. Can you help me out? I have to send a letter and afterwards they are going to kill me with the penalization right?
Hello, I am currently an O2 customer and i have a running O2 Free M contract with O2. I saw on O2 website a good offer for iPhone 11 Pro Max with a better contract. My question is can I change my contract to a new contract from O2 with the iPhone included or i should cancel my current contract and get a new one ? and if i should cancel my current contract, is there any fees i should pay or i can directly cancel and get the new one ? Thank you for your time.
How do you view a verbose bill or call history on Mein o2? It only has a list of services and prices. I can't seem to get a list of all the calls made or received on the line anywhere. This is monthly Cell Phone service not prepaid. Note: I’ve already activated Itemized in the middle of last month, do I need to wait a second full cycle before it shows up? Additionally will previous call logs ever be available for download?
Hi I have ordered my cellular and payed for a deposit. The track and trace says that it has been delivered succesfully, bit I haven't received anything. How can I solve the situation for rwceiving the mobile or the money back? Thanks for your attention
Dear O2, I have moved to Finland and I have filed for a termination of my contract. I would like to cancel it in goodwill earlier than the last date. How should I proceed? Please let me know if I need to send any documents for proff of domicile. I can submit my residence permit and my Finnish identification.
I have both a Mobile contract and a DSL contract in my apartment. When I log in the O2 app, I can see both account to the top right menu (I can choose to view the DSL or the Mobile). However, in the “Rechnungen” part, I always see the DSL bills, even if I’m I’m choosing the Mobile contract to the menu. I have no way to see my mobile bills. It looks like a technical issue. The same thing happens on the website itself (Mein o2). I can see both contracts, but the DSL bills are shown under the mobile contract. I’m attaching a screenshot. How can this be fixed? Edit by o2_Katja: Verschoben von Meino2 zur English Community
Hi, this was probably answered before but I didn’t have any luck finding the right Information, I want to do a 2 years mobile phone contract with O2 but with keeping my old Telekom number (knowing that my old number is a company phone but they are willing to give it away), is this an option and how?
I have called O2 five times now since early January asking that they correct my name on my online account. Five calls and still not done. Each time I am assured it will be done then nothing! Very annoyed now. Is there anyone, anyone at all out there reading this that can get this done for me ????? My Name is Suhail Al Bajray and not Subai Al Bajraz - I was nearly refused to be given the phone in DHL due to the different name .. Clearly this is not my mistake as I do know how to spell my own name.
I have a premiumsim sim card and I would like to port it to 02 prepaid. How can it be done soon? The webpage is not working.
I ordered a speaker from O2 last week. I received an email that it was already been shipped, i tracked the shipment and it was stated in dhl website that it has been successfully delivered however i didn't received anyting. I call DHL about the concern, they asked for the tracking number, when they checked it was under a different name. O2 gave me an incorrect tracking number. Tried calling O2 but i always get cut off. Any help please on how i can get my order. Thanks
