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English O₂ Community: Mobile

  • 4,703 Themen
  • 22,702 Antworten
4703 Themen
O
Neuling
Olga IakutkinaNeuling
gefragt in English O₂ Community: Mobile
Missed monthly payment

good evening i missed monthly payment. is it possible to make it now by monthly payment?

1
o2_Flo
vor 4 Jahren
A
Neuling
alexeimeNeuling
gefragt in English O₂ Community: Mobile
Transfer 02 number

Hello, I would like to transfer my o2 number to another company. Can you please help me by releasing my phone number 017xxxxx915 and my daughter's number 017xxxxx012 ?

2
o2_Annika
vor 5 Jahren
A
Neuling
anepsNeuling
gefragt in English O₂ Community: Mobile
Previous O2 contract

Hello, I was in Germany in 2015. I left Germany in December 2015 and came back for job two months ago. While I was leaving Germany in 2015, I send a letter to O2 to cancel my mobile contract. I never heard of them back. But now I realize that O2 continued charging and I owe 300 euros. I just learned my SCHUFA report. How should I fix this issue? Should I pay this to you for 3 years. Who should I call to fix this issue? I do not speak German. It would be nice if there is any contact to which I can communicate and fix the issue. Thank you.

1
o2_Flo
vor 5 Jahren
Y
Neuling
Yamini SrivastavaNeuling
gefragt in English O₂ Community: Mobile
How to disable only data pack

Hi I have recharge my prepaid sim card, but I do not want data , i want the SIM to be active only make and receive calls how to remove data but keep the phone calls running please?How to disable only data pack [color=blue]Edit by o2_Katja: Titel in den Post eingefügt, knappen Titel vergeben[/color]

1
o2_Katja
vor 5 Jahren
V
Neuling
Vignesh1436Neuling
gefragt in English O₂ Community: Mobile
Nummernübertragbarkeit

Hello, I would like to do the number porting. So, can you please share my number? Therefore, I can switch from O2 network to other. My number is 0176[color=blue]xxxxxx[/color]82. Please do the necessary. I thank you. greetings Vignesh. [color=blue]edit Thomas3 : please do not post any personal data here, because [u]public[/u] forum [/color]

7
o2_Kurt
vor 5 Jahren
L
Neuling
luigimike87Neuling
gefragt in English O₂ Community: Mobile
Extra charged for connection (a year later)

Hello, I was just charged 31 euros extra on the rechnung for August, for an Einmaliger Anschlusspreis (starting on July 30 this year), when I have this contract already since the month of october last year, and the connection was already covered. Grundgebühren (monatlich) Tarifzuschlag 15,00 Euro 19% 12,6050 O2 Free M Boost 19% 29,4034 Verbindungen & Services Verbindungen ins Ausland 19% 1,1400 [b]Einmalgebühren Einmaliger Anschlusspreis - 30.07.2019 19% 25,2016[/b] Can you please give me a somehow useful reply, as it is impossible to talk with ANYONE who can communicate in english now? (Which is extremely weird, considering how easy it was, back when my contract was made)....... Thanks.

3
o2_Kurt
vor 5 Jahren
kiranramachandra
Neuling
kiranramachandraNeuling
gefragt in English O₂ Community: Mobile
Mobile Number Portability Cancellation

Hello, I'd purchased Samsung S8 contract with O2 (24months) along with a new sim (+490176xxxxx890). I had requested for MNP(Mobile number portability) of my old number(+490176xxxxx288), Old number is also of O2. Now I don't want to do MNP. That means, I would like to use the new number itself. Could you please cancel my MNP application? Regards, Kiran R. [b]edit by TBCMagic: Please do not publish personal data. Here is a public forum! Thank you! :relaxed:[/b]

13
o2_Kurt
vor 5 Jahren
S
Neuling
ShoushaNeuling
gefragt in English O₂ Community: Mobile
Porting O2 Prepaid to Postpaid

Dears, Yesterday I migrated from prepaid to postpaid and I asked my old number to be ported, signed the papers and all was fine. Today, I got a mail with the below: Guten Tag Herr Shousha, vielen Dank für Ihr Interesse an einer Rufnummernmitnahme. Bevor die Rufnummernmitnahme für Sie durchgeführt werden kann, muss die von Ihnen angegebene Prepaid-Rufnummer registriert sein. Registrieren Sie daher bitte Ihre Rufnummer über die o2 Prepaid-Hotline unter +49 (0)176 888 55 282. Gehen Sie im Anschluss noch einmal online und lassen Sie uns einen neuen Auftrag zukommen. Das dauert nicht lange und geht ganz einfach: [url=http://www.o2.de/mein-o2/rufnummermitnahme]www.o2.de/mein-o2/rufnummermitnahme[/url] Dann können wir die gewünschte Rufnummernmitnahme für Sie beauftragen. Wir bitten Sie, bei Ihrer Antwort stets den gesamten Schriftverkehr sowie den Betreff in der E-Mail zu hinterlassen. Freundliche Grüße I used Google translate - which usually mess the translation - and I underst

2
o2_Kurt
vor 5 Jahren
V
Neuling
Vika00Neuling
gefragt in English O₂ Community: Mobile
cancelling the loop

Hello Since there is no help in english for the hotline, which is absured, maybe here... I dont use anymore the prepaid card, and i even dont have it anymore. I dont use it since march and somehow the tariff is a loop which i never ordered, and it takes of me every month since then 20€. I must cancel this somehow and is it possible to get a payback? Since obviously you can see there is no use at all of the company.

1
o2_Annika
vor 5 Jahren
E
Neuling
EnciuNeuling
gefragt in English O₂ Community: Mobile
Device contract Extension

Hi , [h3]My device and service contract was expiring on 7th Sept and I started a new contract for Free L Online 30gb with Iphone XR 64 GB Black on 8 Aug.[/h3]I received confirmation for the price-plan and another email saying that I will be notified soon about the device order , However i was not notified in my Inbox, so i waited until the last payment for my previous phone was taken on 28 Aug and after I contacted your customer service Hotline through a friend as i don't speak good German . I find out that you sent me 2 emails and because i did not made the payment the Phone order expired and i cannot make another one unless I wait 3 more months . I realized after that this must be a mistake and I checked all my folders and I saw 2 emails in my Spam folder which - nobody usually checks . However , i really wanted to get this phone together with my phone contract and I was not expecting this to happen . I feel that this is nobody fault and I would need some support from you to ope

1
E
Neuling
vor 5 Jahren
R
Neuling
RoomeyNeuling
gefragt in English O₂ Community: Mobile
PUK code needed

Hey, I have entered incorrectly 3 times my PIN code and now I need my PUK code but unfortunately it is in my apartment in Germany and I am not there at the moment. I tried making an account but it sends the password per sms and I can't receive it. Is there a way I can get the PUK code? Thank you in advance!

1
Sandroschubert
Legende
vor 5 Jahren
E
Neuling
EnglishSpeakerNeuling
gepostet in English O₂ Community: Mobile
internet conexion

Hello ! Since end of last week, my internet connection does not work properly. At the beginning there was an error message saying that the wifi was not working, and since then it is working again but very slow. To watch a video/movie online is really not possible because it needs a lot of time for charging any video ( even 1 min video). I restarted already the wifi several times and even also left it switch it off during around 12h. Before last week internet was always working well, with a normal speed. any help is welcome ! thanks !

1
schluej
Superstar
vor 5 Jahren
A
Neuling
AfricaEUNeuling
gefragt in English O₂ Community: Mobile
Contract resignation or best price

I did write to your services about a contract resignation because the prices are too expensive a month ago. They suggest me to contact your services here. How can I terminate the contract ? What is the process ? Is there any delay ? It's been 6 years that I'm your customer maybe you could suggest me better prices ? My customer number is 60XXXXX939 Thank you for feedback and help Best Regards o2_Tobias: Because of data-security-reasons I had to hide your customer number.

24
o2_Tobias
vor 5 Jahren
H
Neuling
harishNeuling
gepostet in English O₂ Community: Mobile
Inturruptions in service seeking for help ASAP

Hi O2 team, As no one is responding to my query in old thread. At least can you please help me here. Customer number: XXXXXXXXXXXXX I have created ticket: XXXXXXX (They did the port line reset). But still problem exist and this time. Problem seems to be occurring more regularly. Can you please help me. you can call me on below numbers. XXXXXXXXXXXXXX XXXXXXXXXXXXXXXXX [b]Please help me[/b] [b]Note: please dont close this thread. Instead you can help me. So that I will be back to my work and happy.[/b] [url=https://hilfe.o2online.de/members/mid-25466]@o2_Marc[/url] [url=https://hilfe.o2online.de/members/mid-994466]@o2_Adrian[/url] , [url=https://hilfe.o2online.de/members/mid-891464]@o2_Alexandra[/url][url=https://hilfe.o2online.de/members/mid-947803]@o2_Andre[/url] , [url=https://hilfe.o2online.de/members/mid-962544]@o2_Andrea[/url] , [url=https://hilfe.o2online.de/members/mid-172839]@o2_Andreas2[/url][url=https://hilfe.o2online.de/members/mid-966826]@o2_

2
o2_Kurt
vor 5 Jahren
X
Neuling
x2 customerNeuling
gepostet in English O₂ Community: Mobile
Suggestion to O2 regarding the option of buying a prepaid card online as a foreign resident

Dear O2, I was not able, like many others in this forum to activate a prepaid card that I ordered online. I understand that you have chosen to work with Postident, and this makes impossible the ID identification process for a not negligible number of foreign passport holders. Working with Postident is a choice you have made and I know now one can just buy the card in an O2 shop. I get it, but you have at least, let's say "the moral" obligation of informing your potential customers in a transparent way in your website at the time of ordering a prepaid card that not all the passports are valid for the online identification process. A list of the countries whose passport are able to be used for the online identification would be extremely helpful. Although this would not make the uncomfortable sensation that the situation is not fare at all go away, at least it would save time and avoid the irritation of realizing that you have got a card that is useless and you were not informed in a tra

7
o2_Tobias
vor 5 Jahren
dhineshmech
Neuling
dhineshmechNeuling
gefragt in English O₂ Community: Mobile
Number portability from O2 to other network

Dear Team, I would like to transfer from mobile number from O2 prepaid to debitel for my new contract. I have visited O2 shop in Erlagnen and nothing turned out well. Could you please release my number 0176****9117 for porting immediately? Thanks in advance, Dhinesh Bala

19
o2_Tobias
vor 5 Jahren
0
Neuling
017xzxzxzxz8Neuling
gefragt in English O₂ Community: Mobile
SIM network PIN blocked, enter SIM network PUK

Hello, I bought a new Samsung phone from Germany and used a SIM from O2, the phone works well. Unfortunately when I inserted my Egyptian SIM the mobile does not work and the following message appeared "SIM network PIN blocked enter SIM network PUK". Actually, I am contacting Samsung technical support team to solve this issue, and they are asking for the network service provider in Germany to request a network unlock code. In this particular way, once I get a network unlock code from O2 in Germany, that is the time I can put it on the phone and then I use the phone in Egypt using an Egyptian SIM. Could you advise, how to solve it because I'm going to Egypt again this Saturday and I need to use the Egyptian SIM card.

3
o2_Jan
vor 5 Jahren
A
Neuling
abellaviaNeuling
gefragt in English O₂ Community: Mobile
ROUTER NOT DELIVERED

Hi! Today a technician vcame to my house and checked the line. So my connection is active starting from today. The issue is that I did not receive the router. Could you please help me?

1
o2_Tobias
vor 5 Jahren
kurtush
Neuling
kurtushNeuling
gefragt in English O₂ Community: Mobile
Cancelling my contract after leaving Germany?

Sorry this isn't written in German... I left the country at the end of March to return home to Canada. In mid-March I sent a letter advising Telefonica/O2 that I had left the country and would like to cancel my contract. I provided my a copy of my city de-registration and my flight ticket. I have not heard any response to date and I am continued to be billed to a bank account that is closed. Any help or recommendations on how to resolve this is greatly appreciated. Best Regards, Kurtus

11
o2_Jan
vor 5 Jahren
eltesteador
Neuling
eltesteadorNeuling
gepostet in English O₂ Community: Mobile
im testing this

ok?

1
eltesteador
Neuling
vor 5 Jahren
O
Lehrling
OlegNLehrling
gefragt in English O₂ Community: Mobile
SMS are not sent

Hi! I've recently purchased a contract o2 Unlimited here in Germany and SMS never can be sent since then (~2 weeks ago). It always shows failed to send, see attached screenshots. My smartphone is Google Nexus 5x (LG) I've updated the SMSC number in the service menu *#*#4636#*#* to +491760000443 but no changes. I even made a hard reset of the phone - same behaviour. Inbound SMS works fine. Calls are also fine both directions. Can someone please help?[img]https://uploads-eu-west-1.insided.com/otwo-de/attachment/1c99b2e4-3940-43f9-983f-0a3409db0c9d.png[/img][img]https://uploads-eu-west-1.insided.com/otwo-de/attachment/645041f3-c5d8-4946-9fe3-aa3dea9c15c0.png[/img][img]https://uploads-eu-west-1.insided.com/otwo-de/attachment/883c4e6b-8a0c-4dcf-ae19-2e643e17c340.png[/img]

24
o2_Michi
vor 5 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
PIN and PUK

Once you bought a prepaid or pay monthly contract you get a SIM card with your personal PIN and PUK. Forgot your PIN or PUK? You have the chance to check them online. All you need is to be registered in Mein o2. Displaying your PIN and PUK onlineYou can view your PIN and PUK by logging in to our online portal. From the menu on the left select “Mein o2” > “Tarif & SIM-Karte” > “SIM-Karte verwalten” > "PIN & PUK einsehen". Or follow the direct links:→ PIN & PUK in Mein o2 (Postpaid)→ PIN & PUK in Mein o2 (Prepaid) In the menue you need to choose Tarif & SIM-Karte  Afterwards you need to switch to the administration of your sim card → SIM-Karte verwaltenImportant information: The PIN shown, is the original PIN you received from us. If you have changed your PIN in the meantime, the PIN shown will not be the correct one. In this case use your PUK to change your PIN again. The following code ist typed directly in your calling app.**05*[PUK]*[New PIN]*[New PIN]#  

791642
o2_Jelena
vor 5 Jahren
0
Neuling
0176XxXyYyZzZ3Neuling
gepostet in English O₂ Community: Mobile
Prepaid Opt-In

hello This is Rudraraju. Present I am using O2 prepaid but i want to change into other network can you please make Opt -in for my number. regards Rudraraju

2
o2_Tobias
vor 5 Jahren
J
Neuling
johndoe1230Neuling
gepostet in English O₂ Community: Mobile
Test

test

3
J
Neuling
vor 5 Jahren
Jeellee
Neuling
JeelleeNeuling
gefragt in English O₂ Community: Mobile
PDP authentication failure

Hallo, I have one problem with my internet. It doesn't work at all. Since I'm not in Germany now I wanted to ask you how can you help me. It's written that I have a problem with PDP authentication failure. What can I do? My number is 0049 176 74896466 Thank you, Jelena Kordic

6
o2_Andrea
vor 5 Jahren

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