Warum O2
Warenkorb
 Service
Gelöst

Change of Tariff in Contract

A
Rang

Dear Team,

 

I am an O2 customer who got a Contract with Mobile and the 2 year period is getting over this month end. I am a student and I would like to reduce the monthly contribution which is currently 34.99 Euros. I would like to continue in O2 but it will be difficult for me to manage high monthly contribution in the current situation. My current plan is O2 Free M Boost 20 GB (34.99 Euro monthly contribution)

 

I would like to change it to 10 GB plan which should be manageable for me. I am not able to find an option with 10GB in the contract extension option. Could you please help me in this regard?

 

Thanks and Regards

Anand

 

Edit o2_Vivian: verschoben von Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

 

icon

Lösung von o2_Andrea 3 November 2020, 10:26

Zur Antwort springen

6 Antworten

o2_Tobias

Hi @Anand Gopalan, 

 

welcome to our English community. :hugging:  Nice that you like to continue your contract with o2. 

 

We are happy to give you an offer for extension and we will check the possibility to reduce your contract to a data volume of 10 GB. 

 

Would you like to order a new phone as well? Please have a look in our Hardware list . 

 

We are looking forward to your reply. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
A
Rang

Hello Mr. Tobias,

 

Thank you for the reply.

 

I would like to take up only a SIM contract since I already got hardware to use it with which I had taken up in my previous contract. Could you please provide information about the 10 GB plan which I can use with the current SIM and mobile number?

 

Thanks and Regards

Anand

o2_Tobias

Hi @Anand Gopalan, 

 

I regret that you had to wait so long for a response. 

 

I just checked everything for you. The 10 GB-plan (o2 Free S Boost Plus) is not possible in connection with a contract extension. The cheapest tariff that I can offer you is the tariff “o2 Free M Boost” with 40 GB data-volume. As the price is lower that your current plan, the change is only possible with a one-time tariff-change-fee. You just received an offer by e-mail from me. 

 

Pursuant to the decree of transparency I need to inform you about our tariff leaflets which you can download here: http://g.o2.de/travo. There you'll find all details of the product listed.

 

What do you think about this offer? If you like to accept this offer, just press the button of the e-mail. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Andrea
Benutzerebene 7

Dear @Anand Gopalan ,

 

have you already found some time to have a look at the offer of @o2_Tobias?

 

kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
A
Rang

Dear @o2_Tobias @o2_Andrea ,

 

Thank you for your offer and reply. Sorry for the delay in response. Unfortunately, i will not be able to afford more than 20 Euros per month for my mobile. I am a student and the current situation makes it even worse to manage my expenses.

 

I request you to suggest a plan which would have a monthly contribution less than 20 euros.

 

Thanks and Regards

Anand

o2_Andrea
Benutzerebene 7

Dear @Anand Gopalan ,

 

@o2_Tobias gave you the best offer, which is currently possible. I cannot offer you a smaller rate. :confused:

 

kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica