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Undelivered Package

  • October 26, 2020
  • 3 Antworten
  • 213 Aufrufe
C
Besucher:in

Hello,

 

I waited at home for my package with my hardware to arrive and DHL did not deliver it. They left a note in the tracking to say that they couldn’t find the doorbell. As DHL couldn’t deliver,the order has been sent back and I have now received a letter to say that I need to pay for the unsuccessful delivery?? I don’t think this is fair as the fault lies with dhl. My name is clear on the doorbell and all other deliveries come without issue.

 

Best,

Cao

Lösung von Denner

Careful, cellphone is returned, the hardware contract will be canceled, but the mobile contract will stay without the hardware benefit. 
 

so you have to widerrufen the mobil contract also. 
 

next time, you should pick up the parcel at the dgl. Store. 

3 Antworten

Denner
Legende
Forum|alt.badge.img+40
  • Denner
  • Legende
  • Lösung
  • October 26, 2020

Careful, cellphone is returned, the hardware contract will be canceled, but the mobile contract will stay without the hardware benefit. 
 

so you have to widerrufen the mobil contract also. 
 

next time, you should pick up the parcel at the dgl. Store. 

42! 07.99
C
Besucher:in
  • cao
  • Autor
  • Besucher:in
  • October 27, 2020

Hi @Denner ,

 

Thanks for highlighting that but I haven’t received a sim so does that still apply?

 

Best,

Cao

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • November 3, 2020

Hello @cao and welcome to our o2 Community!

 

The shipping charges will be reimbursed if the parcel is returned. Have you ordered the smartphone without a mobile contract? Then you can order again as soon as we have confirmed the return.

 

Kind regards

Giulia

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