Hey @ltonin,

to look up your former account details, please send your former costumer number and your personal four digits coustomer number to @o2_Support :)

Greetings,

Flo

@o2_Flo hello, 

How can i write  a private message to o2 support? 

@o2_Support hello, i have a problem with an old contract. Years ago i left germany so my then roomate took over the contract, we went to an o2 store to make that change. 

years after she told has toled there were a problem with the contract because of the change, bus she hasnt told me what happen with the contract. 
 

i would like to know if the contract was cancelled or waht happened but i dont have any documents because i gave them to her before leaving. 

how can i send you a private message?

the bank account i had finished in ****7672

my birthday is 22/04/1991. 
 

can you pleaase help me?   

@o2_Support hello, i have a problem with an old contract. Years ago i left germany so my then roomate took over the contract, we went to an o2 store to make that change. 

years after she told has toled there were a problem with the contract because of the change, bus she hasnt told me what happen with the contract. 
 

i would like to know if the contract was cancelled or waht happened but i dont have any documents because i gave them to her before leaving. 

how can i send you a private message?

the bank account i had finished in ****7672

my birthday is 22/04/1991. 
 

@o2_Support hello, i have a problem with an old contract. Years ago i left germany so my then roomate took over the contract, we went to an o2 store to make that change. 

years after she has told there was a problem with the contract because of the change, but she hasnt told me what happen with the contract. 
 

i would like to know if the contract was cancelled or what happened but i dont have any documents because i gave them to her before leaving. 

how can i send you a private message?

the bank account i had finished in ****7672

my birthday is 22/04/1991. 
 

Click on >>>@o2_Support and then on "Privatnachricht".

Before you can write a private message, o2_Support must first follow you.

Hello there!

@Lucia222:  The o2_Support-Account is now open for your message - sorry for the delay!

Viele Grüße,

Kurt

@o2_Support hello, i have a problem with an old contract. Years ago i left germany so my then roomate took over the contract, we went to an o2 store to make that change. 

years after she told has toled there were a problem with the contract because of the change, bus she hasnt told me what happen with the contract. 
 

i would like to know if the contract was cancelled or waht happened but i dont have any documents because i gave them to her before leaving. 

how can i send you a private message? O have seen the contact is close. 

@o2_Support hello, i have a problem with an old contract. Years ago i left germany so my then roomate took over the contract, we went to an o2 store to make that change. 

years after she told has toled there were a problem with the contract because of the change, bus she hasnt told me what happen with the contract. 
 

i would like to know if the contract was cancelled or waht happened but i dont have any documents because i gave them to her before leaving. 

how can i send you a private message?

Edit: Zusammengeführt / o2_Flo

Please wait here for an o2_moderator to tell you how you can get in touch with him/her via pm. 

Hey @Lucia222,

please send me your former contract details in a private message Klick on “Privatnachricht”: https://hilfe.o2online.de/members/o2-flo-965359

Greetings,

Flo

@o2_Flo hello, i need a solution to the problem, could I send an e-mail rather than a pm? Could you provide me an E-mail adress? Thanks in advance. 

Hi @Lucia222

there’s no email-adress provided, but we only need a pm for the customer data, after that we can write here if you want. Is that okay for you?

Best regards,

Michi

Thank you, how can i send you a pm? 
 

kind regards

Hi @Lucia222,

welcome again here in our English community.

In order to check what happened to your contract, please write a private message via @o2_Support. You find there already a request from me concerning some more details. Please reply there to my message.

I look forward to your reply there.

Loving greetings,

Tobias

Hi @Lucia222, 

I have just sent another private message via @o2_Support to you. Please reply there again. 

Thanks a lot. 

Loving greetings,

Tobias

Hi @othinn, 

I transferred your thread to the new topic https://hilfe.o2online.de/english-o2-community-mobile-43/questions-concerning-my-bill-541278

Loving greetings,

Tobias

Hi @Lucia222, 

until now, I did not receive a response to my message at @o2_Support that I sent 3 days ago. 

Did you see my request? Just have a look. 

Loving greetings,

Tobias

Hi @Lucia222 ,

if you have any further questions, do not hesitate to contact our English community. We are always ready to help you. 

Do you already know PRIORITY ? Take a look

Kind Regards,

Solveig