In September I went to the O2 shop to inform that my contract was ended, the men in the shop offer to me a new plan from the end of September (day 27). He told me, I can give you this new plan but you need to get a new chip and a new number, ok, I said yes, no problem with change my phone number. He explained that the new plan is unlimiteded for like 30 euro app. The only thing to be carefull is the day that I need to chenge my chip. We did the contract, everything looks normal.
On 27 Sep. I check my new chip, receive my new number the email with the activation. BUT surprice, I received other email with another number too! I think maybe is a mistake. Now my last invoice of the new plan is 114 euro! I mean, if I only use one number, then I check both cost and it’s no more than 50 euros!, What happens? I feel like if this men in the shop scammed me.
Need help with this, because I can´t pay that amount for it.
Moved to English o2 Community by MXP_Alex
Lösung von o2_Andrea
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