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Sim Card will be automatically enabled but I don't have the sim card

  • October 28, 2020
  • 1 Antwort
  • 58 Aufrufe
C
Besucher:in

Hello,

 

I got an email to say that my new sim card will be automatically enabled in 14 days but I do not want this anymore as my phone was returned. There is no option on the website to cancel this sim so how can I cancel it? Please help urgently!

 

 

Lösung von o2_Giulia

Hello @cao,

 

I have cancelled the sim card now as well. You will receive a confirmation by email.

 

Please let us know if you need any further help.

 

Kind regards

Giulia

1 Antwort

o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
  • Lösung
  • November 3, 2020

Hello @cao,

 

I have cancelled the sim card now as well. You will receive a confirmation by email.

 

Please let us know if you need any further help.

 

Kind regards

Giulia

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