Hi there,
My prepaid sim card was switched off after a late payment due to a banking issue. I’ve since paid the missing amount but my sim card has not been switched back on. I am currently unable to receive calls or SMS’s. How can I solve this problem?
Kind Regards
Edit by o2_Katja: verschoben Richtung Englisch
Best way to call the hotline. How long between switch off and paying?
Each time I called they didn’t have English speakers. And I’m not too sure on the timeline but I think I caught it about a week in.
Then ask a German speaker to do the call for you.
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