Feel free to bill the thief for the new SIM. 
The price for the SIM ist part of the contract.
It doesn’t matter if your house burns to the ground or a terrorist robbed you.
fee for a SIM card is 29,99€ except you have a tariff with boost or a eSim
Wow, and I thought Italian mobile companies were complete trash. Now this is a whole new other level of rubbish phone company with a toxic community.
You two people are the rudest I’ve found so far, shame on you :)
Please learn how to give a proper answer, as It doesn’t matter wether you are the pope or the most important person in the universe, treat everyone kindly.
Nearly ever Mobile Network company in Germany will charge you for a new SIM, only in case of defekt they sometimes do not charge.
Have you send a information of the stolen card via fax or letter to O2, as told in the AGB?
Please learn how to give a proper answer,
The information was correct. Your response is rude.
Nearly ever Mobile Network company in Germany will charge you for a new SIM, only in case of defekt they sometimes do not charge.
Have you send a information of the stolen card via fax or letter to O2, as told in the AGB?
Thank you for your answer. No, I haven’t done that due to unawareness, this was precisely my question as not knowing German would’ve made an impossible work for me to read through all the contract while being there at the counter in shop, I thought asking here would’ve made it less time consuming. Do you maybe can help me quoting the informations from the AGB here, if that doesn’t bother you and it’s not too much work? I will try to translate the contract anyways and see where I can find these informations.
Again thank you for your support.
---------------------------------
Please learn how to give a proper answer,
The information was correct. Your response is rude.
Please refrain from answering anymore. Thanks.
This is a customer forum, so everyone can post answers.
Please refrain from answering anymore. Thanks.
You don´t like the truth?
If you don´t like answers from the forum, please contact o2 with a complaint.
Hi @Revengeic3 ,
sorry to about the theft!
The Information regarding the costs are correct, I´m afraid.
We can only exchange the SIM for free, for a few very specific reasons, i.e. if it is broken within the first 2 years or it is too old to handle all services.
Theft or loss - those reasons are not included, which is why we can´t replace the SIM for free.
Just one more thing: Every member is free to answer any question they like.
Irony or sarcasm can surely lead to misunderstandings - but please keep it friendly 
Viele Grüße,
Kurt
Hi @Revengeic3 ,
sorry to about the theft!
The Information regarding the costs are correct, I´m afraid.
We can only exchange the SIM for free, for a few very specific reasons, i.e. if it is broken within the first 2 years or it is too old to handle all services.
Theft or loss - those reasons are not included, which is why we can´t replace the SIM for free.
Just one more thing: Every member is free to answer any question they like.
Irony or sarcasm can surely lead to misunderstandings - but please keep it friendly
Viele Grüße,
Kurt
Thank you, do really appreciate your answer. I guess I have not that much left to do at this point.
I am trying to be as kind as friendly as possible, you will agree with me that answers like “Feel free to bill the thief for the new SIM” and “It doesn’t matter if your house burns to the ground or a terrorist robbed you.” are not that well received, especially if a person is asking for help after getting robbed.
Other than that your reply was exactly what I was expecting and I thank you for your time.
Enjoy the approaching weekend :)
Dear @Revengeic3 ,
thank you for your feedback. I am sorry that we were not able to give you the answer you wanted regarding the SIM card exchange. I hope you were able to get a new (paid) SIM-card in the meantime, so that you can continue to use your tariff.
Kind regards,
Andrea
