I made a contract in May 2015 with O2 to purchase a new phone and a new data contract. I was also given a free bonus sim card which I did not want, need or ask for. The sales guy said it was free so why not. I have never even taken the sim card out of it’s packet and have no use for it. After 2 years O2 started charging me €19.99 per month for this card despite knowing I was never using it! They never told me I had to cancel it with 3 months notice because the guy in the shop said it will be cancelled automatically if I never used it! I never wanted it in the first place and still have no use of it. I only was aware of it when i logged in to the O2 online website to see I now had 2 mobile numbers!
What kind of a company behaves in this manner? I am now being forced to pay €69.98 per month for something that should cost less than €35. Also, Upon automatically renewing the contract for the sim I was using in my phone, they also put the cost up from €39.98 to €49.99 per month!! For only 25gb! So now I pay €69.98 per month for 25gb. How can a company be so unethical?
I have been treated with total dishonesty and lies from O2 and they insist I must keep paying €19.99 per month for a sim card I have never used. Is this not criminal extortion? They clearly see I have never used it but because their sales guy mis-sold to me, they take zero responsibility for their employees corrupt sales tactics. This behaviour needs to be public and O2 need to be accountable for mis selling.