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I recently purchased the iPhone 11 Pro with the Free Unlimited Max offer for 54,99€.

I was asked to pay the one time fee for the device, which I have done. 

I just checked the status of my order for both the device and tariff. Device contract says “Bearbeitung”, while tariff status says “Vertrag Stoniert”. 
 

Could you tell me why this is so? I selected the offer, so why send me the phone and cancel the tariff? This is bizarre to be honest. Usually the opposite should happen.

Hi @obiara, 

 

welcome to our English community again. 

 

Last time I remember that you were not yet an o2 customer. So welcome also as new o2 customer. :hugging:  

 

In order to check your order, I have just sent a private message via @o2_Support to you. Please reply there to my request. 

 

Afterwards, I will check if everything was ordered correctly for you. 

 

Loving greetings,

Tobias

Thanks @o2_Tobias I have responded to your message.

Cheers!

Dear @obiara ,

 

I can see that you received your iPhone 11 Pro. In the parcel of the phone was also the SIM-card contained. Do you have that SIM-card in your hands and want to activate it?

 

Kind regards,

Andrea

Hi @o2_Andrea yes, I found a SIM card in the package. I’ll activate SIM card at end of the month. Thanks.

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