English O₂ Community: Mobile

How can I change the owner of a O2 Handy number?I friend of mine helped me to get an O2 number using his credit card, but I’m the one using and paying for it, so how can I change the owner of the number?

I need someone to who speaks English to please call me. I am unable to communicate telephonically in German.   Edit by o2_Andrea: Verschoben zu English o2 Community Mobile

Hi, Last week I ordered a phone with sim (so new contract for O2 Free M tarrif)  and received everything yesterday. My question is why isn't this new contract appearing in my O2 account (I see only the DSL contract)? I order the phone online from on O2 website while being logged in into my account. Is there something that I should be doing to be able to see both DSL and Mobile in the O2 account? Or if they are separate how do I access the Mobile contract?Happy to give extra information if needed.Thank you! 

Hi O2 team. I am receiving emails from o2 to verify my email, but when I click on the link to verify my email, it shows an error message. Can you please help me out.I ordered the o2 dsl and I am waiting for the username and password and because my email is not verified, I cant receive the username and password to activate my o2 dsl. I am looking forward to your reply edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hello,I have S10 plus with contract of 45 euros per month. But apart from it I am also getting bill of 13 euros as M boost traiff. Is it normal? I thought in 45 euros the mobile traiff is included. Kindly clear my doubt.Thanking you!Regards,Shuvam Gupta Edit by o2_Katja: Verschoben von Vertrag in unsere Englisch Community

I have ported lebara number to O2. O2 said porting completed and sim has been sent. But till date I have not received the sim. I don't have new number. I have purchased new phone from o2 with new contract till now I couldn't use it. My name is Jatla Naga PraveenaAddress : xxx  edit o2_Manga: persönliche Daten entfernt. 

I had ordered new O2 SIM with new smartphone. After one week I received a conclusion email of my purchase ( O2 M taiff + Smartphone).Butt unfortunately, I get only my SIM card without any information about my Smartphone. I also did not get any information about my order No. I was unable to track the status of my order. edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Is it possible to upgrade the existing package preferably along with a cellphone?  edit o2_Manga: verschoben nach Englisch o2 Community: Mobile 

I have ported my number from lebara to O2, I got email that its ported and till now I have not received new sim card. When will I receive the sim. I have updated my address also. Address : xxx edit o2_Manga: address erasededit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi, good day! I was an AuPair in Germany and I let the company know about me coming back to México a month before, so I asked for a cancelation of my contract. I was asked to send paperwork and to pay a 3 month fee (which I did) but the paperwork was sent after me leaving since I needed a paper from the Rathaus about my deregistration and a letter that here in México we do not get once we are back in the country, there is not such a thing as registration of me to an apartment since I live with my family. So I sent a letter signed saying I got to my house and a copy of my ID (there you can find my adress). On Wednesday I receive a bill of the month of August and there I could see the 3 month fee payment I did, but I haven’t receive any confirmation of my contract cancellation saying that it is done and I don’t have any more charges. Could you help me with this, please? I am afraid my contract is still running and I would like to know the cancelation is at least in proce

Hallo,In my O2 (176XXXXXXXXX) account I have extra balance of 27.70€  in which 12€ were added from my bank account. Now I want to transfer these 12€ into my bank account, is there any possible way?If theres is a way, I request you to tell me the procedure to transfer back my 12€ into my bank account.Thank you. Edit by o2_Andrea: verschoben von Digitales Leben zu English o2 Community: Mobileedit o2_Tobias: out of data-security reasons mobile phone number hidden

Hello,   It has been 10 days since I sent written application for cancellation of my O2 mobile contract. My 2 year contract ends on 01-Oct-2020 and I would want to terminate the contract after end of 2 year period. I have not received any acknowledgement from O2. Request you to kindly confirm. This is my second request on O2 Hilfe forum. Hopefully someone should respond this time. Thanks and Best Regards,

Hello everyone, During November 2019, I was new in Germany and was looking for an internet connection at home. I went to an O2 shop and asked for a connection. They offered me combined contract, 1 sim+ 1 home spot with a discount price. They showed me a map where my area was covered with blue shade, means I have good Internet coverage. I took the offer and brought the device home. In the beginning, speed was very good. But after few months, it was becoming slow. At one point it became pretty unusable. So, I complained, and they offered me a fix within few days. But that few days never ended. Network is unusable still now. Because of my complaints, they first offered me 15 euro discount even. After few months, I decided not to use this internet, as I work with satellite data and I need good internet connection. So, I wrote to them my situation and asked to cancel my contract early. They looked into their system and told me that they don't see any problem and I can't cancel my

Last month I ordered a phone through my o2. And this month i was charged twice. Once on august 5th and again on august 7th.I don't understand what to do    Edit o2_Giulia: moved to English o2 Communitiy Mobile

My Prepaid recharge is already done for Current month ( Apr 2020) still its deducted bill one more time for April month. How can this transaction be reverted?  Edit: Verschoben zu English Mobile / o2_Flo

Hello,My contract will end on 09/10/2020. I will switch to a new operator after this termination date. I also want to use this number with my new provider. What should I do now? Can you please help me? Regards.

I need my conference call service activated edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hello,I have a sim-card contract with O2 Free M boost which costs 35 EUR per month. However, as a student, I get a 5 EUR discount which should make it 30 EUR per month, also this is what I was told when I first received the offer. That after I sign up, I send my enrollment certificate and after they verify, I will get the discount.So far this has not happened!! I gave my enrollment certificate 3 months ago and so far no one contacted me and I am still paying the full amount without the student discount!!What am I supposed to do now? I only signed up for this offer based on the discount I would get. 

Hello.I have a problem with my SIM-card. The problem is that my SIM-card is currently locked, and I do not know why. I was abroad for the last three weeks and I did not use the SIM-card. Today I inserted it. For unlocking the phone PIN is required, I entered right PIN (I checked PIN on the site in my O2 and I have original plastic card which contained my SIM-card) three times, and it was written that it is wrong. Now it is required PUK to unlock. I entered right PUK, then I changed PIN (because the phone requires to change PIN), but nothing happened, the SIM-card is still locked. What can I do in that situation? edit o2_Tobias: moved to English community: mobile

Hello,I want to port my O2 number to another service provider.Thanks Edit by o2_Steffen: Beitrag verschoben → Prepaid → English o2 Community: Mobile

Hello, My mobile was stolen on 25 Nov in France and want to report it to O2. But I couldn't find any form to report it on website, as i don't speak German, I can't call to O2. Can you help me how I can report the mobile stolen and how my insurance cover it. I have a report from the police. 

Hallo, I have ordered O2 sim card online (*******065), at first it was activated and same day it was deactivated. As I requested for number portability (********117), I thought it was deactivated, I got a mail stating that my number portability was successful, even after several times restarting my phone still the sim card is not working. I request for new activated sim card (*******117) and extend the tariff period if possible as I couldn’t not use it. Edit by o2_Steffen: Rufnummern entfernt und Beitrag verschoben: o2 Sim-Karte → Englisch o2 Community Mobile

i want to port my number to new service provider, what i have to do ?my contract ends on 11.09.2020

i have the 9.99 tariff which gives me 3.5 gb and allnet flat minutes and SMS. However it says nothing about international calls. do i have the option to make international calls then?

Hi, i have marked my termination notice in the o2 app already. However, instead of calling to the number provided for confirmation, may I just confirm here as it’s more convenient for me?  Thank you.