English O₂ Community: Mobile

Hi, I lost my puk and can’t use my mobile since last week. I’ve been trying to get help from the o2 customer service but nothing. They keep telling me to call the hotline, which I did with difficulties (for the german language) and I’ve been waiting more then 10 minutes and no one came to pick up the phone. First dead end.They told me my puk code is in the o2 portal, so I logged in with my credentials and nothing. I got the following error message“EntschuldigungAufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.Ihr O2 Team” The app is not working and I can’t download it again. I need a solution and no one is helping me.  Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu Englisho2 Community: Mobile

I bought a Samsung s9+ in contract with 02 in September 2017. I want to terminate my contract after the initial contract period of 2 years. So as suggested in the MeinO2 portal, I called the customer care and terminated my contract in May. They said it will be terminated.But now my contract is auto-renewed till September 2021. I really want to cancel my contract as I am a student and might be moving out of Germany in December 2020Kindly let me know what to do on this edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Dear Team,I requested the O2 to hold my contract (monthly charges basically) for one year as I went back to my native country India. I will be coming back in February 2021. It was confirmed by Alexandar platz (Berlin) O2 outlet that I won’t be charged for a year and my number will remain inactive for a year. But O2 is charging me every month despite of sending so many reminders over the email. It is ridiculous to see the monthly bill of 19.99 Euros and paying them without even using it.I am quite disappointed with the services of O2 and way they they handle their customers, specially during these pandemic situations and now planning to bring it to the knowledge of all groups of Indians in Germany on social media. At least, whosoever is coming to Germany for first time, won’t be cheated by O2. Edit o2_Matze moved from Broadband to english mobile   

Dear Ms./Mr.,I wonder why my datapack (since 30.09.20) has been completely used up while it obviously shows that I have only used 118MB since 30.09? Looking forward to your response and thank you in advance! Good day!

Dear O2 team,I would like to switch from a prepaid tarif to a 2-year contract. I have read the previous posts about the topic and I am worried that during the porting my number will be temporarily suspended. I use it for work and I cannot afford in any way to have it not working for a while. Is there any solution you can suggest me? Thank you in advance for your help,mit freundlichen GrüßenAlex.

My order number is: WSFCXXXXXXXXI have placed this order on 14.04.2019. I have received the SIM card but my Mobile phone has not been delivered.Also I did not receive any mail regarding the phone. Could you please advise when will I receive my Mobile Phone?When I track my order I can see below:Auftragsnummer:WSFCXXXXXXXXXAuftragsdatum:14.04.2019Auftragsstatus:in AuslieferungIhre Bestellung:Prescanned SIM Dummy (Non-UDP)POSTPAID SIM WL EKLVERTRAG MOBILEBEILAGE AGB POSTPAIDBEGLEITSCHREIBEN ONLINE CUSTOMER SERVICEBEGLEITSCHREIBEN WIDERRUF EKLBEGLEITSCHREIBEN EKL LIEF-DOKUMENTE ONL edit o2_Tobias: order n

Before hiring my current tariff (60 GB/month) I asked the agent: “If I consume the data in the month, will I be left out without connectivity?”. The agent said: “no, but the speed will be slower”. If the agent would have said yes, I wouldn’t have hired the service. Last month I consumed all my data two days before the end of the month and I discovered that the ‘slower speed’ means in practice no connectivity. I couldn’t even check my mail (which is only text), and I’m working from home, I needed it. They offer, of course, the possibility to pay more for some days high speed. But I didn’t need high speed for a couple of days, I only needed the possibility to do something as simple as load text emails. So I feel cheated. Anyone took action with this issue? 

Hi! I have 20 eruo contract for student with O2 which lasts 2 years. I’m currently outside of Europe, and I found I have to pay nearly extra 60 euro last month, I do have a local SIM card to use so I don’t need any O2 service, how can I avoid that extra charge the next month? Pull out the card directly or Can I to get in touch with O2 to suspend the contract for a couple of months?

Hi, checking my invoice I noticed that I accidentally  bought two Prepaid Data Packs L 4G, valid since 01.09. I immediately cancelled one of it without using a bit of it but it seems I was already charged. Also, my prepaid L pack is totally something I didn’t want to extend, for I already changed my pack to Prepaid Data Pack L. I cancelled without using it and now I’m wondering is it possible to get a refund, or anything  of the same worth? edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hello,My number is xxxxxxxxxxxx. From Last 2-3 days I am unable to make any calls. Also my internet is not working at all. Yes I am getting incoming calls but restricted from making outgoing calls (Phone number removed due to data protection, thread moved into our english community, o2 Michi)

Hi, I would like to cancel my contract with O2, I have send the request through the webpage but then it asked me to call a phone number but there’s no option for English and my German is not good enough to understand what the menu says. Is there any other option to confirm my contract cancellation? Edit by o2_Katja: Verschoben von Mobilfunk in unsere Englisch Community

Hello,I currently have 3 mobile phone numbers (1x - O2 Free S 2018; 2x - O2 Free S Boost)I want to keep one, cancel second and change ownership for third.Can you help me please? Because for some reason I am not able to do it myself in My O2.Best regards,Kamil Bouzek 

Hello,I got my postpaid unlimited sim card on Friday it was working fine until today, I switched off my phone the moment I turned it on the internet no longer connect, I also cannot make any calls.Do you perhaps know the problem? Edit: Beitrag zu Englisch verschoben - o2_Kurt

I have signed a contract for my phone at euro 20 per month sin November 2019. Last month somebody from O2 called me about the offer. I told her that I don´t want the offer but I am charged euro 43 wihtout my notice and now I am charged euro 34.31 per month. Why is this happening without my consensus?  I have tried to contacted but no solution. Is O2 cheating and robbing me. I need to resolve this issue. Edit o2 Matze moved from Broadband to English Mobile

Bittel hilfe  

Guten Tag Herr Bian,Ihre aktuelle Rechnung liegt ab sofort in Ihrem persönlichen Servicebereich Mein o2 für Sie bereit.Zum Abrufen der Rechnung loggen Sie sich einfach mit Ihrer Rufnummer/Ihrem Benutzernamen und Ihrem Kennwort ein.Der offene Rechnungsbetrag wird am 04.08.2020 von dem Konto IBAN DEXX XXXX XXXX XXXX XX91 81 (BIC BKCHDEFFXXX) eingezogen. and i paid the fee on 07,31. to O2  account 35.85Euro, then on 08.04 the same amount is take from my bank account. now i request for the money back.   

hello  dear sir/mam my name is sajjan singh and  i want  to cancel my contract bicause my visa is finishd in febury 2021 and till 2021 is my o2  contract and company also speek visa will not renew after that  so i have to be  go back  so I  want to cancel my contract plese send me the online english prosses to cancilation 

Hello, I have recently moved countries and I have to cancel my contract. I know the process of filling the form and submitting the relevant documents and paying 3 months fee.What I wanted to ask is as below: Can I do this process digitally via email or this forum? Can I choose to pay for the three months fees together at once rather than paying it monthly? Since I have already moved, I don’t have address in Germany so what should I fill in the form? Since I moved back to my own homeland, what document serves as registration in the homeland? Will the copy of National Identity Card work?Thanks

Hey community, I need to port my number and am not having any luck finding how to do so in my O2 account area. Would love some help please :)

My Apple Watch 4 is unable to configure the data plan, and o2-de ta plan shows as “not in use” 

hello, When i login to order esim from apple watch, it shows error as “Aus technischen Gründen können Ihre Daten derzeit nicht vollständig geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut” I am getting error from past 2 days. I ordered esim via Mein O2 app and my Esim is activated. But i am unable to use it in my apple watch. Please help me. o2 Antje: Abgetrennt von diesem Beitrag  und zu Englisch verschoben.

Dear O2 Team, I have a contract with mobilcom debitel and the network is from O2. I am looking to activate conference call option. I tried contacting mobilcom debitel but they couldn’t do it and telling the reason as the network is O2 and there is no option to activate the conference call service. Can you please help me to fix the problem. Thanks. Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

I ordered a multicard Esim by mistake, and now I have to pay that amount of almost € 40, can I cancel the order badge because I don't need a multicard Esim,  thank you   Edit by o2_Katja: Verschoben von Rechnung zu English

Hi! Is there a way O2 can send me my entire payment and top up history from the time I opened my account to now? Thank you!

Hi - I booked the 25gb option for a day because I needed significant data for today and tomorrow and I only noticed when it didn’t work that it is only usable in Germany. I am currently in Italy and cannot use this at all - can I remove it/ get refunded? And are there any other optios for more than 8GB (WAY too little) for me to choose in this situation. I work heavily online with screensharing, large downloads, videos etc and need a better data package than 8GB - this is usually gone in a day or two. Appreciate the advice.Tara o2 Antje: Verschoben zu Englisch