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My order number is: WSFCXXXXXXXX

I have placed this order on 14.04.2019. I have received the SIM card but my Mobile phone has not been delivered.
Also I did not receive any mail regarding the phone. Could you please advise when will I receive my Mobile Phone?
When I track my order I can see below:




Auftragsnummer:
WSFCXXXXXXXXX
Auftragsdatum:
14.04.2019
Auftragsstatus:
in Auslieferung
Ihre Bestellung:

Prescanned SIM Dummy (Non-UDP)
POSTPAID SIM WL EKL
VERTRAG MOBILE
BEILAGE AGB POSTPAID
BEGLEITSCHREIBEN ONLINE CUSTOMER SERVICE
BEGLEITSCHREIBEN WIDERRUF EKL
BEGLEITSCHREIBEN EKL LIEF-DOKUMENTE ONL

 

edit o2_Tobias: order number hidden out of data security-reasons

Hi @Biseler,



thanks for your request concerning the device "iPhone 8 Plus 64 GB in gold".



You received an e-mail concerning the delivery on 14th April 2019.



Did you already check your spam files?



I regret that we cannot send you the requested device.



Loving greetings,

Tobias
Hi @Biseler,



unfortunately, I did not receive any reply from you.



Did you find your e-mail concerning your device?



I look forward to your reply.



Loving greetings,

Tobias

Hello,

I saw the mail you sent. Although I don't understand why you rejected my mobile phone request, I got ın contact with your hotline and cancelled my order.

Will proceed with another brand. Here's the mail I got from your team after cancellation.

q**
Guten Tag Herr sakarya,

schade, dass Sie Ihren Auftrag vom 14.04.2019 rückgängig machen möchten.

Wir kommen Ihrem Wunsch natürlich entgegen und haben den Auftrag mit der Auftragsnummer CINAo2XXXXXXX storniert.

Mit dieser Bestätigung ist also alles für Sie erledigt.

An was hat es denn gelegen? Möchten Sie uns verraten, was Ihnen nicht gefallen hat?

Wir würden uns freuen, wenn Sie es uns wissen lassen.

Vielleicht können wir Sie ja mit einem speziellen Angebot noch umstimmen.

Wir sind jedenfalls gerne für Sie da.

Freundliche Grüße
Ihr o2 Team
Uq**

 

edit o2_Tobias: order number hidden out of data-security-reasons

Hello , i ordered in 29.09 an I phone 11 and received a confirmation email only.

how do i know about delivery process?

 

edit o2_Tobias: moved from https://hilfe.o2online.de/gadgets-zubehoer-30/bestellung-535957 to https://hilfe.o2online.de/english-o2-community-mobile-43/mobile-phone-not-received-495335 because of double posting

Hi , i ordered in 29.09.20 an iphone 11 but i received only confirmation email.

will you let me when will be the delivery date.

my order Number is : WSHWXXXXXXX

thank you

 

edit o2_Tobias: order number hidden out of data-security-reasons

Hi @Azizi, 

 

welcome to our English community. :hugging:  

 

Thanks for your request for delivery for your ordered iPhone 11. 

 

Did the device already arrive at your place in the meantime? 

 

If not, just let me know. Then we will have a look in detail. 

 

Loving greetings,

Tobias

Hello,

I have already  received my i phone 11 128GB at 02.10.20 and it was really fast and convenient delivery.

Thanks a lot o2 Team

Dear @Azizi ,

 

thanks a lot for your feedback to us. We wish you a lot of fun with your new iPhone. :wink:

Don’t hesitate to contact us, when you need support.

 

Kind regards,

Andrea

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