Contract cancellation

You can send your termination by post instead (use recorded delivery so that you have proof).

Dear @jaimerave ,

first of all, welcome to our forum. Nice that you have found your way to us.

To confirm the notice of termination you have made on the website, a telephone call with our hotline is needed. Unfortunately we do not offer an english speaking service there. But as @bs0 has already correctly pointed out (thanks a lot), you can simply send us the cancellation by post or fax.

Telefónica Germany GmbH & Co. OHG

Kundenbetreuung

90345 Nürnberg

Fax: 01805 571 766 (0,14 EUR/Min. aus dem dt. Festnetz, Mobilfunk max. 0,42 EUR/Min.)

Kind regards,

Andrea

Hi @o2_Andrea thanks for your answer.

I have sent the cancellation by post and the tracking says it was delivered on the 19th, but I still haven’t received any confirmation. Is there any place where I can check if both my lines are confirmed to be cancelled?

Thanks

Hi @jaimerave 

we received the cancellation, but unfortunately it was not from the original contract holder.

In order to cancel the contract we need a cancellation from the person who owns the contract.

If you have further questions, we’re here for your support.

Best regards,

Michi

What? I am the owner of the contract and i sent the letter personally. From who does it appear then that it was sent?

Hi @o2_Michi I have also sent my cancellation letter and haven’t received a confirmation, could you please check what’s my status?

Hi @Luisa Garcia,

welcome to our English community.   I regret that you want to terminate your contract.

May I ask you for the reason? If I can give you an interesting offer to extend your contract for further 24 months, just let me know. In this case, please let me know, how much data-volume you need and/ or if you like to have a device as well.  You can also check here: http://g.o2.de/vvl 

I just checked the situation with your cancellation-letter. Your contract will end on 5th January 2021. 

If you have any further questions, do not hesitate to contact us here in our English community. 

Loving greetings,

Tobias

Dear @Luisa Garcia ,

are you interested in an offer for a contract extension?

Kind regards,

Andrea