Skip to main content

Before hiring my current tariff (60 GB/month) I asked the agent: “If I consume the data in the month, will I be left out without connectivity?”. The agent said: “no, but the speed will be slower”. If the agent would have said yes, I wouldn’t have hired the service. Last month I consumed all my data two days before the end of the month and I discovered that the ‘slower speed’ means in practice no connectivity. I couldn’t even check my mail (which is only text), and I’m working from home, I needed it. 

They offer, of course, the possibility to pay more for some days high speed. But I didn’t need high speed for a couple of days, I only needed the possibility to do something as simple as load text emails. 

So I feel cheated. Anyone took action with this issue? 

The speed is clearly stated in the contract terms and slower is relative, so you were hardly cheated. Yes, it is only just about enough to send and receive WhatsApp messages, but other providers simply block data connectivity altogether.

That’s like saying: “our company will always provide you with water”, and then giving you just a drop. If slower is equivalent to useless, pressing the literality of the term against you, then it is misleading advertising. 

Well you are entitled to your opinion of course, but misleading advertising would mean that the tarif information states that you can continue to do specific things once your data is used up. The employee's statement is not wrong, but admittedly open to interpretation. Just like your water example.

Hi @CocaDeCeba, 

 

I regret that you are a bit disappointed with the information you got when ordering your tariff “o2 Free L (2019)”. 

 

Do you get any offers for extension under this link with “Weitersurf-Garantie”: http://g.o2.de/vvl ? If yes, you just can extend your tariff for further 24 months. After 60 GB you can continue to use your mobile data at a speed of 1 MBit/s. 

 

Just have a look at the link, I just mentioned. 

 

Loving greetings,

Tobias

Hi again, 

Currently, as far as I understood, I have a binding of 2 years. But I am seriously considering to cancel it and move to DSL because I did it just for personal use and short after we were sent to home office. I need to have many online meetings for work and connecting with your phone and limited data is not the ideal option in this current scenario. I guess I would have a penalty for cancelling it, I need to translate the contract and discover the amount. 

Regards

Hi @CocaDeCeba, 

 

thanks for your reply. 

 

I regret that you like to cancel your mobile phone contract. But please be aware of the fact that the earliest termination date is the 3rd March 2022. Until this date you need to pay the monthly bills. 

 

Of course, if you wish, you can order an additional DSL-contract, but your mobile phone contract will only end on 3rd March 2022. 

 

I understand that you expected another solution, but we do not offer here in our English community any decisions for extraordinary cancellation. 

 

Loving greetings,

Tobias

 

 

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community