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Data Pack usage

E
Neuling

Dear Ms./Mr.,

I wonder why my datapack (since 30.09.20) has been completely used up while it obviously shows that I have only used 118MB since 30.09?

 

Looking forward to your response and thank you in advance!

 

Good day!

Lösung von o2_Tobias

Hi @Elfalite, 

 

thanks for contacting us here in our English community. Nice that you approached us concerning your mobile data usage. That´s really strange. :thinking:

 

Can you you please check that again under this link: http://g.o2.de/verbrauch 

 

Is there any difference between your internet-browser and the “Mein o2”-App? 

 

If you still have any disagreements, just contact us here in our English community again. 

 

Loving greetings,

Tobias

 

 

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    3 Antworten

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 5. Oktober 2020

    Hi @Elfalite, 

     

    thanks for contacting us here in our English community. Nice that you approached us concerning your mobile data usage. That´s really strange. :thinking:

     

    Can you you please check that again under this link: http://g.o2.de/verbrauch 

     

    Is there any difference between your internet-browser and the “Mein o2”-App? 

     

    If you still have any disagreements, just contact us here in our English community again. 

     

    Loving greetings,

    Tobias

     

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    E
    Neuling
    • Elfalite
    • Autor
    • Neuling
    • 1 Antwort
    • 5. Oktober 2020

    Hi Tobias,

    Thanks for replying, but it seems to me hard to remember that I have used up that amount of data in 2-3 days. Would it be possible if I can check any breakdowns listing my data usage by days/hours, and possibly in what way (streaming, downloading, etc.)? At least for future reference.

    Best regards and stay healthy!

    Elfalite

    o2_Andrea
    • o2_AndreaTeam
    • Team
    • 26467 Antworten
    • 8. Oktober 2020

    Dear @Elfalite ,

     

    you should see you usage in your My o2 Prepaid App. What you used your mobile data for, we cannot see. You can take a look in your mobile phone, where you can usually find out what the data was used for.

     

    Kind regards,

    Andrea

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