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Dear Ms./Mr.,

I wonder why my datapack (since 30.09.20) has been completely used up while it obviously shows that I have only used 118MB since 30.09?

 

Looking forward to your response and thank you in advance!

 

Good day!

Hi @Elfalite

 

thanks for contacting us here in our English community. Nice that you approached us concerning your mobile data usage. That´s really strange. :thinking:

 

Can you you please check that again under this link: http://g.o2.de/verbrauch 

 

Is there any difference between your internet-browser and the “Mein o2”-App? 

 

If you still have any disagreements, just contact us here in our English community again. 

 

Loving greetings,

Tobias

 

 


Hi Tobias,

Thanks for replying, but it seems to me hard to remember that I have used up that amount of data in 2-3 days. Would it be possible if I can check any breakdowns listing my data usage by days/hours, and possibly in what way (streaming, downloading, etc.)? At least for future reference.

Best regards and stay healthy!

Elfalite


Dear @Elfalite ,

 

you should see you usage in your My o2 Prepaid App. What you used your mobile data for, we cannot see. You can take a look in your mobile phone, where you can usually find out what the data was used for.

 

Kind regards,

Andrea


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