I have signed a contract for my phone at euro 20 per month sin November 2019. Last month somebody from O2 called me about the offer. I told her that I don´t want the offer but I am charged euro 43 wihtout my notice and now I am charged euro 34.31 per month. Why is this happening without my consensus? I have tried to contacted but no solution. Is O2 cheating and robbing me. I need to resolve this issue.
Edit o2 Matze moved from Broadband to English Mobile
Hi
welcome to our English community here. 
I regret that you were surprised about your last bills. Did you already check the last page of your invoice? Please follow this link: http://g.o2.de/rechnung-aktuell
I confirm that we did not change your tariff. Instead you see that you ordered some services from Google App-Store: GOOGLE - Coins, GOOGLE - VIP Benefit.
Please find some instructions about third party purchases here: http://g.o2.de/ezU
If you like to cancel the third party-charges immediately, please follow this link: http://g.o2.de/Fz3
I hope I could help you with this information.
Loving greetings,
Tobias
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