Contract cancellation

Hello,

I have 3 mobile numbers, contract ending in Dezember, I want to keep one number (ending ...805) and cancel other two please.

Best regards,
Kamil Bouzek

Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/contract-termination-544215 to https://hilfe.o2online.de/english-o2-community-mobile-43/contract-cancellation-544162 because of double-posting

Hello, I want to change my mobile contract, sim card ownership, to another person.

I have 3 mobile numbers, I`m keeping one and I want to transfer other two away.

Can you help me please?

Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/transfering-mobile-sim-card-contract-544221 to https://hilfe.o2online.de/english-o2-community-mobile-43/contract-cancellation-544162 because of double-posting

Hi,

I kept one number, but I need to change ownership for other two number. I am not able to it myself on my o2 profile website. Can you please send me a link to a pdf form, so I can print it out and send it to you by post. I see no other way.

Thank you,

Kamil

Hi @Kamil B, 

thanks for your reply. 

First of all, I would like to ask you not to open again and again a new thread for the same issue. We do our best to reply as soon as possible. Your reply will not be forgotten. Therefore, all your messages are now here in this thread. 

We do not offer a print-out form for a change in ownership. 

Where exactly do you get stuck? 

You need to mention in the form the e-mail-address of the new owner. The new owner will then get an e-mail and has then to confirm the new ownership. 

Please check the procedure in this instruction: Change of ownership

I hope this helps you. 

Loving greetings,

Tobias

Hi @Kamil B, 

thanks for your feedback. Here in our English community, we do not offer recalls. 

• Please go to this landingpage: https://www.o2online.de/goto/wechsel/

• You arrive then directly at “Mein o2” and you just need to choose the mobile phone number that you like to transfer to another owner by pressing the button “Weiter”. 
• You arrive then at this page: 

  

  and you just need to fill in the first and last name of the new owner together with his/ her e-mail-address. 

• The new owner will then get an e-mail with a link to order his/ her new ownership. It looks like the following: 

  

• The new owner then just needs to follow the link and fill out the form for his new ownership and confirm it. 
• The order for the new ownership will cost 29,99 € that the new owner will be charged with. 

I hope you now manage to order the new ownership with these instructions. 

Loving greetings,

Tobias

Hi @Kamil B, 

thanks for your feedback and the screenshots. 

I forwarded your issue to our technical department. They will clarify with you how to order the change of ownership. Most probably you will receive a form for the change of ownership from them. 

Thanks for your patience. 

Loving greetings,

Tobias

Hi @Kamil B, 

I understand that you like to change the ownership as soon as possible. But until now, I did not receive any response from our technical department. 

I escalated your issue now. I hope that you will receive a phone-call or e-mail in the next few days. 

Thanks for your patience. 

Loving greetings,

Tobias