Contract cancellation

I have extended my main number (…...805) for another 24 months for 24.99 euro a month. I now want to cancel other two numbers please.

Hello,

I have 3 mobile numbers, contract ending in Dezember, I want to keep one number (ending ...805) and cancel other two please.

Best regards,
Kamil Bouzek

Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/contract-termination-544215 to https://hilfe.o2online.de/english-o2-community-mobile-43/contract-cancellation-544162 because of double-posting

Then you need to send in a letter of termination for the two numbers you don't want to be extended. Note that you need to give three months' notice to the end of the contract term, so depending on when this is in December it might already be too late for 2020.

Hello, I want to change my mobile contract, sim card ownership, to another person.

I have 3 mobile numbers, I`m keeping one and I want to transfer other two away.

Can you help me please?

Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu English o2 Community: Mobile

edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/transfering-mobile-sim-card-contract-544221 to https://hilfe.o2online.de/english-o2-community-mobile-43/contract-cancellation-544162 because of double-posting

Hi,

I kept one number, but I need to change ownership for other two number. I am not able to it myself on my o2 profile website. Can you please send me a link to a pdf form, so I can print it out and send it to you by post. I see no other way.

Thank you,

Kamil

Hi,

Currently I have contract and pay for 3 mobile numbers, I am keeping one and need to change ownership for other two numbers. I am not able to do it directly myself from my o2 profile website so can you please send me 2 forms (inhaberwechsel formular) by post to my home address? So I can print them out, fill out and send back to you with all details of new owners, also by post?

Thank you,

Kamil

edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/change-of-ownership-form-inhaberwechsel-formular-544298 to the English community: https://hilfe.o2online.de/english-o2-community-mobile-43/contract-cancellation-544162 because of double-posting

Hi @Kamil B, 

thanks for your reply. 

First of all, I would like to ask you not to open again and again a new thread for the same issue. We do our best to reply as soon as possible. Your reply will not be forgotten. Therefore, all your messages are now here in this thread. 

We do not offer a print-out form for a change in ownership. 

Where exactly do you get stuck? 

You need to mention in the form the e-mail-address of the new owner. The new owner will then get an e-mail and has then to confirm the new ownership. 

Please check the procedure in this instruction: Change of ownership

I hope this helps you. 

Loving greetings,

Tobias

Hi Tobias,

Ok, I`m sorry, I had no idea how it works.

I am trying in my o2 profile since Monday. When I click on “Vertragsinhaberwechsel” 3 blue blinking dots show up and but I always come back to the same page, nothing`s happenning. I tried in Chrome, Edge, on my mobile and also inside o2 mobile app. All the same. 

Can you call me please and help me do it? 

Hi @Kamil B, 

thanks for your feedback. Here in our English community, we do not offer recalls. 

• Please go to this landingpage: https://www.o2online.de/goto/wechsel/

• You arrive then directly at “Mein o2” and you just need to choose the mobile phone number that you like to transfer to another owner by pressing the button “Weiter”. 
• You arrive then at this page: 

  

  and you just need to fill in the first and last name of the new owner together with his/ her e-mail-address. 

• The new owner will then get an e-mail with a link to order his/ her new ownership. It looks like the following: 

  

• The new owner then just needs to follow the link and fill out the form for his new ownership and confirm it. 
• The order for the new ownership will cost 29,99 € that the new owner will be charged with. 

I hope you now manage to order the new ownership with these instructions. 

Loving greetings,

Tobias

Hi Brian, 

Please see screen shots I made to show you my issue.

What is the email adress I can use to send new owners details to? Theirs email addresses, names and home address?

So O2 can do the rest. To explain them directly what to do next. Can you please help me with that? 

Hi @Kamil B, 

thanks for your feedback and the screenshots. 

I forwarded your issue to our technical department. They will clarify with you how to order the change of ownership. Most probably you will receive a form for the change of ownership from them. 

Thanks for your patience. 

Loving greetings,

Tobias

Hi Tobias,

It`s been 9 days! Seriously? I am loosing that patience. Is it really that complicated to send one form?

Will someone help me this year? 

I need to change ownership of my two sim cards.

Is there anyone competent working in O2? Please!!!

Regards,
Kamil

Hi @Kamil B, 

I understand that you like to change the ownership as soon as possible. But until now, I did not receive any response from our technical department. 

I escalated your issue now. I hope that you will receive a phone-call or e-mail in the next few days. 

Thanks for your patience. 

Loving greetings,

Tobias