I am moving abroad and I have filled in and sent all documents by fax and email to the o2 centre at Nuremberg. I received the confirmation of cancellation from o2 but this refers only to the mobile phone number. Does this mean my DSL will also be parallely cancelled? It was clearly mentioned in my emails and request letters that both mobile phone and DSL need to be cancelled.
Please help me on this asap
Verschoben in English o2 Community: Mobile
Hello
welcome to our o2 community!
We have received your documents for the dsl as well. The contract will be deactivated by November 11th 2020. The confirmation letter was sent by postal mail, have you received it in the meantime?
Please remember to return your router. You can download and print a return label or a mobile QR code here. The shipment is with DHL and free of charge.
Please let us know if you have any further questions.
Kind regards
Giulia
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