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I have recently travelled to home country and I changed my sim to another phone . I have to enter sim pin which i forgot and tried to unlock by entering PUK. After many attempts of entering correct PUK code , now I have notification of invalid sim . Please help to suggest how to activate the sim again

 

edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi @venus007 ,

 

have you tried another phone?

That might show something else, but thal will only work if the OS or a security program rejects the SIM. It won´t work if the SIM is PUK locked.

After entering the wrong PUK 10 times, the SIM will be unusable and will need to be exchanged.

 

Viele Grüße,

Kurt

Hi @o2_Kurt 

Yes, I have tried on two other phones which notified the same issue.

For the SIM to be exchanged, can it be done online or do I have to visit the store personally?

 

Thanks,

Venus

Dear @venus007 ,

 

you can order the exchange of your SIM card under “Mein o2”, but the SIM card will only be delivered to a German address and it must not have been changed recently. Alternatively you can go to an o2 store and get a new SIM card there. The exchange of the SIM card costs 29.99 Euro once, no matter if you exchange online or go to the store. Please have your four-digit personal customer code ready when you go to the store.

 

Kind regards,

Andrea

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