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Cancellation letter

Viktor1019
Rang
Hello

I have send signed cancellation letter by fax today.  I have not received any correspondence in this regard.

Please let me know by email if you have received it and what will be the next steps to follow to terminate the contract.

Thanks.

icon

Lösung von o2_Ubbine 24 July 2018, 15:11

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11 Antworten

shailpatel23
Rang
I am also in the same situation. I have sent another fax today and have received a cofirmation email of this.

" Dear Shail,


The 4 page fax you sent through eFax to 491805880088 was successfully transmitted at 2018-07-16 10:05:36 (GMT).


Reference Id: 230996

 

The length of transmission was 102 seconds.

The receiving machine's fax ID: ALICE

If you need additional assistance, please click here to contact us. "

Is the o2 fax machine "ALICE" ?

Viktor1019
Rang
Not received any confirmation from O2 yet, I have send my fax with printing machine which doesn't give any receipt in but it was successful. But at least O2 should reply It seems that many have the same issue @o2_Jessica‌ . 

shailpatel23
Rang
Yes same. I am leaving Germany on the 26th of July and I do not want to continually be billed like I have seen other customers have from other threads. 

Viktor1019
Rang
Hi .. @shailpatel23 Have you heard anything back from O2?

o2_Ubbine
Benutzerebene 7
Hey Viktor1019,

yes, we received your cancellation letter, but there is still some information missing in order to process it. We need the confirmation of deregistration in Germany, or the official conformation of registration of your new home country or alternatively a letter of conformation of your new landlord. All the required information is also listed in this form https://static2.o9.de/blob/12985648/v=8/Binary/kuendigung-umzug-ins-ausland-download.pdf .

Please provide the required information as soon as possible.

Kind regards,

Ubbine

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

o2_Ubbine
Benutzerebene 7
Hello shailpatel23,

I would be glad to help you, but I can not access your data without confirming your identity. Therefore I am sending you a direct message. Please check your direct messages. ☺️

Kind regards,
Ubbine

Jetzt endlos surfen mit dem o2 Free! | Lesenswerte Tipps, Apps und mehr | Teste neue Smartphones

NicolettaD
Rang
Is certificate of residency in different country good to support request of termination?

Thank you,
Nicoletta
o2_Flo
Hey NicolettaD,
yes, any document to prove that you are leaving the country could be helpful 🙂.

Greetings,
Flo
Lerne die Moderatoren kennen & stell dich selbst vor :) https://g.o2.de/o2_Flo
G
Rang

Hi,

I canceled my contract with o2 at the end of January, due to my moving to another country, but after 3 months I am still paying invoices. How is it possible? In the site is stated that my service has been canceled, so why I AM STILL PAYING??

 

o2_Tobias

Hi @gracerocc,

 

thanks for your message concerning your cancellation.

 

I have just sent a private message to you via @o2_Support as I need some more details from you. Please reply there.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @gracerocc,

 

until now I did not receive any reply from you via @o2_Support.

 

Is your request concerning your charge already clarified for you?

 

If not, please reply at @o2_Support in order that we can continue the clarification.

 

Thanks a lot.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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