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Hi,

I have applied for the termination of the mobile phone contract on 27.9.19 by post. I was asked for the submission of related document as soon as they get available. I have sent the documents by post in February at the following address

Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

but surprisingly I came to know that the bill amount is still being deducted from my bank account. Yesterday, I have sent the documents by fax also. So far I have not received any confirmation from O2 about the receival of the documents and the confirmation of cancellation of the contract. Please help me in this regard as I have already paid for 6 months from the requested date of termination of contract. Hoping for a kind early reply.

Thank you

Regards

Hi @User SQ,

 

welcome to our English community.

 

I have good news for you concerning the cancellation of your contract because of moving abroad. Your contract was terminated on 24th May 2020 (yesterday).

 

And you still get a refund on your bank-account for the late deactivation. You will receive the refund within the next 2 weeks.

 

I hope that everything is clarified now. If you have any further questions, just feel free to contact us here in our English community.

 

Loving greetings,

Tobias

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