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Auto renewal cancelation

  • May 22, 2020
  • 2 Antworten
  • 248 Aufrufe
A
Besucher:in

Dear Sir/Madam, 

I have prepaid O2 loop plan which auto renews every month if there is enough money on the account (Guthaben). I want to turn off the auto renewal option, how can I do that? 

 

Edit by Katy: verschoben in English o2 Community Mobile

    2 Antworten

    Joe Doe
    Legende
    Forum|alt.badge.img+37
    • Joe DoeLegende
    • Legende
    • May 22, 2020

    @A_R_A you can only cancel the plan. If you want this, dial *104# and than press 3 for „Pack kündigen“ (cancel plan)

    Bin nur Kunde und versuche anderen nach bestem Gewissen zu helfen / I'm just a customer and try to help others as best I can
    o2_Tobias
    • o2_TobiasTeam
    • May 27, 2020

    Hi @A_R_A,

     

    welcome to our English community.

     

    As I see the suggestion of @Joe Doe was already helpful for you.

     

    Your plan “o2 my Prepaid S” was deactivated on 30th April 2020. Is therefore everything fine now?

     

    Please be aware of the fact that you will be charged with 0,99 € per day if you use the mobile internet with your prepaid-card.

     

    If you need any further help, just let us know.

     

    Loving greetings,

    Tobias

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