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6785 Themen
sinrus
Neuling
sinrusNeuling
gefragt in English O₂ Community: Broadband & Landline
Blue Smart, Where is the sim card?

Hi there! May be that's not right place for my problem, but I need a help. I made a contract with O2 DSL Internet and fixed phone line and it work pretty good. There are also 2 sim cards as O2 sim plus flex (using by me and my wife). For unknown reason  it was rejected to give 3rd sim plus flex for my daughter. I tried to order for her Kombi-Forteil Blue Smart Sim card. It was a middle of December 2015. First time it was reported that sim card is delivered by DPD to my home. My wife spent whole day at home but nobody brought it. My colleagues call to O2 support and it was advised to order card once more with my office delivery address. Same was done, but with the same result - I kept an eye on DPD web site and it was reported that sim card is delivered, but nobody came. My German colleagues called to O2 support once more and explained the situation. It was promised that sim card will be send by normal post. After some time I received only "spare" cards for existed numbers. Until

12517
o2_Jessica
vor 8 Jahren
amcev1234
Neuling
amcev1234Neuling
gefragt in English O₂ Community: Broadband & Landline
Transfer DSL Contract

Hi, Is it possible for me to transfer my DSL contract to another person? I live in a student dorm and the contract is in my name with my neighbour also sharing it. I will be leaving Germany and if I could transfer the connection and contract to his name that would be great! Thanks!

13131
Jogi
Superstar
vor 8 Jahren
alfileres
Neuling
alfileresNeuling
gefragt in English O₂ Community: Mobile
wifi connected but no internet - can you help?

Every time I switch-on the computer, internet does not work I need to restart the router every time after restarting the router everything is fine ... however, this should not be needed in principle as other devices at home (e.g. tablet) work fine. Then I realized that I can do this faster, without needing to restart the router I know disable and enable again the wifi with the router button the router is the o2 router I was given when upgrading to 50Mbs The router model is "o2 Box 6431" in case it helps The PC runs with Windows 10 and the wifi card is TP-Link TL-WDN4800 any help so that I can have internet in the PC right away? Thank you

15204
o2_StefanX
vor 8 Jahren
davedenton
Neuling
davedentonNeuling
gefragt in English O₂ Community: Mobile
Need Help Canceling Contract

Hello, We are in the process of moving back to the states after 4 1/2 years in Germany.  When we walked into our local O2 store and informed him of our move, he gave us a paper with how to cancel the contract early and sent us on our way.  Unfortunately, he was not helpful at all (although he was more than helpful when we originally signed up years ago).  When we sent the email and attached the required documents (orders and O2 cancellation form), the email was returned saying it was too large to send.  So, I sent another email without the attachments, and this time it said that the email address was no longer in use. I understand that I will have to pay for 3 months from the termination date, which I am more than willing to do, but I can't reach them to tell them to terminate my contract.  Thankfully, I have found this board and have seen English speaking customers get great help/support.  We are flying out of Germany on the 24th of May.  I have all of the required documents, I just

12098
o2_Jessica
vor 8 Jahren
mjf18
Neuling
mjf18Neuling
gefragt in English O₂ Community: Mobile
Cancel or extend contract before it's end

I have this status message: [i]Sie können Ihren Vertrag frühestens am 10.06.2016 online verlängern. Für weitere Informationen kontaktieren Sie bitte die Kundenbetreuung. [/i]I want to buy the new Galaxy S7 under a L tariff for Junge Leute contract to get all its advantages. But it seems I can't do so till June. I want to go from a M tariff for Junge Leute to an L tariff for Junge Leute. Is it possible?

124311
igor.amerio
Neuling
vor 8 Jahren
Savoysuit
Neuling
SavoysuitNeuling
gefragt in English O₂ Community: Broadband & Landline
Advance Payment

Hello, My O2 DSL contract will be ending on February 29, 2016. The payment is usually taken from my bank account on the 29th of each month. However I will be leaving the country on the 25th and will also be closing my german bank account at that time. I would like to know how I can make the final regular payment in advance of this. thank you very much, Erik

14418
o2_Michael
vor 8 Jahren
Savoysuit
Neuling
SavoysuitNeuling
gefragt in English O₂ Community: Broadband & Landline
contract termination timely - Februar 29, 2016

Hello, Sorry that my german is not so good! I hope english is ok. I sent in a letter to O2 asking to cancel my contract for February 29, 2016... but the letter was returned to me today. For some reason it did not arrive at O2. So I am posting here: Could it be arranged that my contract will end on February 29, 2016. I am giving 3 months notice! I will be leaving the country and moving to Canada. Thank you very much, Erik

11167
o2_Christian
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
How to extend your contract

When exactly can a contract be renewed? If your contract has a regular duration term of 24 months you can get a new offer already after 6 months (18 months remaining term). Those contract extensions are called preponed contract extensions. But keep in mind: if you want to extend your contract already after a runtime of 6 months and change to another contract/ tariff you will not be able to have a downgrade of your contract (e.g. from M down to S). You’ll only be able to have an upgrade (from M up to L). A downgrade of your tariff you can also have at the earliest of 12 months remaining term or at the end of your regular runtime, of course.Points to keep in mind:renewal/ extension of your contract at the earliest: after 6 months, 18 months remaining early extension: no downgrade regular extension after 12 months and more: downgrade is possibleIf you’re missing the latest date for a proper notice of termination you’re contract will be renewed by itself for further 1 month. Notice: your c

32660
o2_Jessica
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Broadband & Landline
My Bill seems to be incorrect

My bill seems to be incorrect - what can I do now?You can download your bill online. You will have to log in to your account at Mein O2. Please first check the details of your bill and have a look at the itemized bill to see what costs incurred. You can find your bill right here: Click.  The following reasons may explain why the bill ist higher than expected: Third-party and value-added services.Ring tones, games, chat services, songs or subscription services habe been billed. To find out more about third-party and value-added Services check the FAQ Third-party providers and value added services for step-by-step instructions on how to adjust the settings on your device. Please do not hesitate to contact us if you need further assistance. ………………………….Roaming charges  Roaming charges.Please log in to your account on our website and check your tariff and contract details. You can see the active options there. Further information about roaming options can be found here: EU-Roaming Gebühren?

45460
o2_Jessica
vor 8 Jahren
mkuniyil
Neuling
mkuniyilNeuling
gefragt in English O₂ Community: Mobile
Deactivate my prepaid card

I have lost my prepaid sim card before 1 month. How can I deactivate it.

13502
o2_Jessica
vor 8 Jahren
Jong-Uk Kim
Neuling
Jong-Uk KimNeuling
gefragt in English O₂ Community: Broadband & Landline
Need to terminate the contract due to move to Korea

Dear O2 team I have DSL contract with minimum contact period by 26.06.16. However, I would like to terminate the contract earlier, on 31.03.2016, due to my family's move to Korea. Heard that there is "Sonderkuendigung", which could be my case. Please advise me how I can handle this process, and please send me forms or documents if you necessary. Thank you for your help in advance. Best regards, Jong-Uk

10965
o2_Christian
vor 8 Jahren
Angro
Neuling
AngroNeuling
gefragt in English O₂ Community: Mobile
Where is my package - BestellStatus ??

Hello I bought Mobile Samsung Edge S6 with Teblet offer on 26/01/2016  . And I have received an email application and the customer number and the number to the package tracking number. And when tracking the package .. show that delivery has been successfully completed on 26.01.2016 But actually I have not received anything so far ... order Number : WSAC20993460 Package tracking number SHIP DPD : 09445735736881 Greetings

36069
Angro
Neuling
vor 8 Jahren
o2_Michi
o2_MichiModerator
veröffentlicht in English O₂ Community: Broadband & Landline
FAQ section and overview of our servicesFAQ

In addition to our English community, where you can find support by helpful users and moderators, we also have numerous faq-articles. We want to provide you with relevant information and assist you in various situations, like moving or technical errors.Netiquette General Contract SIM-Card & Mobile Settings and Network Tariffs & Options Payment & Bill o2 My Handy & Hardware Network Prepaid DSLNetiquette Our forum guidelines GeneralTranslate website into English All Forms, Price Lists and BrochuresContractManaging your account online Mein o2 How to extend your contract Mobile 24- month-contracts and its conditions Taking over a mobile contract Legitimation for self-employees and young people Extraordinary dismissal because of moving abroad Contract Cancellation Revoke or cancel a mobile phone contract Number portingSIM-Card & Mobile Settings and NetworkOrdering and activation of your SIM PIN and PUK Mobile settings How to block your SIM and/or mobile number and reacti

73960
o2_Michi
vor 8 Jahren
Arda
Neuling
ArdaNeuling
gefragt in English O₂ Community: Mobile
Cancelling contract problem

I have cancelled my O2 contract last August however I have been keep getting bills via e-mail. I though maybe I have used my sim card thats why I have kept getting it but there should be a problem with the cancellation. So I tried to solve this problem by online chat but they told me they cannot help me in english so told me to call hotline. I have callled but i couldnt get the right person, actually I couldnt get anyone on the phone. Could you please help me how can I solve this? regards. Arda

114110
Arda
Neuling
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
Blocking Third-Party Providers

If you want to block third-party providers go here.Facing problems to do it online please get in touch with our customer serviceYou can choose between six different modes to block chargable content.  Services: Subscription servicesBarring of all third-party and O2 subscription services, e.g. subscriptions for ringtones, pictures, videos.This option blocks all subscription services regardless of the category.  Information and entertainment servicesBarring the usage of all services that are categorized as community, press, books, games, quizzes, mobile content, video, audio, news and informationVoting via premium rate services (e.g. tele-voting) are not blocked by this option. Electronic ticketing servicesBarring of all services that are categorized as e-ticketing and couponing, e.g. ÖPVN, parking tickets. DonationsBarring of content categorized as charity and donations, e.g. Red Nose Day. Erotic contentBarring of all services that are categorized as erotic content, e.g. video services,

29530
o2_Jessica
vor 8 Jahren
deeps17
Neuling
deeps17Neuling
gefragt in English O₂ Community: Mobile
Wrong bill for the month of August

Recently I have extended my contract. The contract is O2 Blue Select for 19,99 € per month. [img]75f63bac-d6f8-4d9a-b301-c3b2a31e88d9.png[/img] I never noticed that Wahlflatrate. In the online O2 Blue Select the 100 minute free to other network is inclusive and not billed. Even in my previous contract it was included in the contract. [img]cb2dae12-a4bc-46a7-a946-1bd36c93b5cf.png[/img] When I checked my account for this info, I could see this: [img]9f382503-2e98-4243-badd-dd6d06565fb2.png[/img] I am asking about all this because I have been billed for the 100 minutes free for all the other networks for the month of August. [img]fb96f7cb-01d3-4c15-aad1-6be67fb66067.png[/img] I really find it difficult to understand these billing structure and also why I have to pay for 100 minutes free to other networks option when it comes with the contract or inclusive in the tarif! Does anyone from O2 can help me or do I need to go to the O2 shop itself? Because calling them and explaining all

12036
o2_Carina
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
How to block your SIM and/or mobile number and reactivate it

Here we provide information on how to block and reactivate your SIM and/or mobile number (logging in to our online portal is always necessary).   Block your SIM as soon as you notice it is lost.I have a mobile contractHow to block and unblock your SIM:You can block your SIM via our customer portal online. If you find your SIM card again or it is returned to you, please call customer services‌ to unblock it again. How to block and unblock your mobile phone number:You can choose from the following options:Barring of all incoming calls Barring of all incoming calls when abroad Barring of all outgoing calls Barring of all outgoing calls when abroad Barring of 0900 numbersPlease use this link to block/unblock your mobile phone number.  The change is usually implemented within 5 minutes of you submitting the request. Service charges for blocking your SIM or mobile number:You can consult our price list‌ to get information about our charges for this service.   O2 is entitled to block your SIM

63340
o2_Jessica
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
SIM Lock: How to activate your o2 Prepaid phone

If you can’t use your O2 Prepaid-Phone because of a SIM-Lock you can activate it with a certain unlock code.  General Every O2 prepaid phone is locked by the manufacturer, in order to be used only with a certain type of SIM card. If you want to use your phone with another SIM card you need an unlock code.You will find this code (approximately 24 months after you bought your phone) and a manual that explains you how to unlock your phone under Mein O2 > Tarif & Sim-Karte. Click here to get to the part in Mein o2: Click.You will then be guided to the expiration date of the blocking period and to the manual to learn how to unlock your phone. The code will be presented as soon as the blocking period expired.After 24 months you can also ask for the unlock code at our customer services.We kindly ask you to have your IMEI mumber at hand.   Unlocking within the first 24 monthsIf you want to unlock your smartphone within the first 24 months of its blocking period, a service free will be c

153020
o2_Jessica
vor 8 Jahren
bs0
Profi
bs0Profi
veröffentlicht in English O₂ Community: Mobile
How to check your balance - Prepaid

There are several options to check the balance of your prepaid account. How to check your prepaid balance via mobile phoneIn order to check your prepaid balance with your mobile please dial the short code *101# - your balance will appear on the screen of your phone within a few seconds.If you want to check your bonus for our O2 Loop S/M/L tariff please dial *105#.  How to check your prepaid balance over the phoneDial 5667 and press 2 in order to check your balance.If your balance is close to zero, you will be hear a warning tone 15 seconds before it is used up.  How to check your balance onlineYou can see the details of your tariff in the section Mein O2. You can also check our Prepaid Kontocheck for further details of recently made charges.  How to check your O2 cost airbagDial *107#.  How to check the validity of your balanceDial *102#. Please note that your credit is valid for 6 months. If you do not top up your credit within this period, your credit will be frozen and you will not

1190750
bs0
Profi
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
Automatic Data-Upgrade (Datenautomatik)

Automatic Data-Upgrades are an option that have been included in the earlier generations of the tariff portfolio.The current tariffs with the name o2 Free do not include this data upgrade anymore. The new o2 Free tariffs include their fixed high speed data volume. The following information are for the data upgrades which are included in the older tariffs since 1st of October 2015: What are the benefits of the automatic data-upgrade?The automatic data-upgrade ensures that there is always enough data-volume provided for you.You can continue surfing in consistent LTE-high-speed even after the included data-volume has been consumed. How do I get the automatic data-upgrade?The option is included in the older contracts. If you already have a mobile contract with us and the requirements are met, you can change into our new tariffs when you extend your contract. How does the automatic data-upgrade work?We will activate an additional data-package for you, if the included data-volume is insuffic

41860
o2_Jessica
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
Third-Party Providers & value-added Services

What are third-party providers?A lot of companies offer additional services for mobile phones, such as ringtones, games, background pictures or chat-services. There are services that are charged only once and subscriptions with recurring costs.  What are third-party and premium services?Both services are fee-based and can be obtained through third-party providers or from O2 directly. These can be classical mobile content, such as ringtones, apps, sms information services, games but also parking-tickets, stamps or download content like eBooks, music and films and so on. O2 will inform you when you order such content and acts as a payment mediator between you and the third-party provider.    How can I purchase such services?   You can order O2 ringtones, music, ebooks, apps, games, mobile-phones logos, backgrounds and sms information services in our «Apps and Entertainment Shop». The shop is also available in a mobile version.You will always have to confirm the order, which prevents unin

23460
o2_Jessica
vor 8 Jahren
Zarm
Neuling
ZarmNeuling
gefragt in English O₂ Community: Mobile
My bill mobil phone

i received by Email bill cost 35.89€ for the last two months although i have also another bill for my contract SIM card that cost about 45€ and i do not know what is 35€ for please tell me

12908
stefanniehaus
Profi
vor 8 Jahren
IrinaChen
Neuling
IrinaChenNeuling
gefragt in English O₂ Community: Broadband & Landline
Issues about cancel contract

[color=#0000ff][i]Edit: Beitrag verschoben und Rufnummer enfernt (andante)[/i][/color] [color=#0000ff][i] [/i][/color] I’m an exchange student study just one semester at Mannheim University. On August 23th, I bought a 02 blue flex contract sim card which would cost me 10 euro/month and I was persuaded to pay 30 euros for a valid fee which can enable me to drop out from the contract whenever I want. Nowadays, I’m going to leave Germany in January 10th since I only exchange for one semester. I once thought what I paid for 30 euros for the flexibility means that I can cancel my contract directly at one of the shops in Mannheim. But yesterday(December 24th) when I went to the O2 shop located at P5 on the main street of Mannheim. The two female shopkeepers just told me I can’t cancel my contract directly and I must write a letter to the headquarters. I just wonder I paid the 30 euros for what? I would not pay the extra 30 euros at the shop if I had known I can’t cancel the contract dir

2152867
bielo
Legende
vor 8 Jahren
o2_Karen
o2_KarenTeam
veröffentlicht in English O₂ Community: Mobile
Legitimation for self-employees and young people

How to authorize for special conditionsIf you are self-employed or a young person between the ages of 18 and 28 inclusive you can get special tariffs from o2. Check your needs and go directly to our website. Tariffs for young peopleFor young people tariffs you do not need to fill out an extra form as a proof. For such a contract only your age matters! The old regulations that parents can also conclude contracts for young people for their children no longer apply. Only the age of the contract holder counts, which must be between 18 and 28 inclusive. As written, only age counts. Even students over 28 are no longer eligible for a young people's rate. The identity card or passport thus serves as legitimation when the contract is concluded.Tariffs for self-employed customersAfter you signed your contract as a self-employed person please send a proof within 21 days to entitle for the special conditions.You can use the following online form (german language):form for self-employeesIf you are

29440
o2_Karen
vor 8 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
Ordering and activation of your SIM

SIM for postpaid customers (contract with minimum term) Costs of a new SIMYou will be charged for your new SIM in the following cases:If you have lost your SIM and/or your mobile has been stolen If your new device needs a different SIM type If you entered your PIN incorrectly 3 times, and also entered your PUK incorrectly 10 times If you switch from a single SIM to a new set of SIMs (Multicards) If you have to change your multicards If your SIM is defective and older than 24 months and therefore the warranty period has expiredIf you have the impression that your SIM is defect, please try to test your SIM with another device. This way we can quickly check if your SIM really is defect.……………………………Your new SIM will be free of charge in the following cases:Your SIM is defective and within the warranty period of 24 months You have our o2 Premium customer status You are using our LTE services, but your existing SIM does not support LTE You order an additional SIM for your tariff "o2 Blue All-

475640
o2_Jessica
vor 8 Jahren

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