Get support regarding your O₂ mobile or broadband contract
Neueste Aktivitäten
Hello O2 community, I have an O2 postpaid contract which is due to expire in November 2018. I have the option to terminate the contract latest by August 2018. I would like to terminate the postpaid contract and move to an O2 prepaid plan and retain my number which came with the postpaid contract. What is the procedure to do this? Is this option actually supported by O2? Thank you in advance. Karthik
Hello all, I have already lelf Germany but I want to keep my phone numbers. I would like to change the contract to pre paid. isn't it possible? I also need to cancel internet connection, but I need to call the following number 0800 4444115. What is the international number for confirming a cancelation? Thanks
Hello! I have a o2 DSL ALL-in L with keine Mindestlaufzeit which required a four weeks notice. I send my termination letter to o2 through aboalarm dated 17.09.2017 with proof of submission but i didn't get any response from o2 then I send a letter by post but still I am unable to know the status. Kindly please advice. Kundennummer: DE14255523 Thank you
Hello, I have requested a contract termination, and the thing which I can see from the self service is that the termination will be done in October. I will be leaving Germany on the beginning of next month. Is there a way to pay up everything that is left on the contract ( phone payments+ monthly bills- if the service can not be temporarily suspended)? Is there an option of a temporary suspension on a phone number ( I wont be using the service from beginning of next month)? Additionally I found out that I have been charged for a service that was activated automatically and I haven't used it ( EA games flat), is it possible to make a claim to get it refunded?
Hello I bought "O2 My Prepaid L" package in "O2" shop Berlin. I have paid 40 euro for that Prepaid package. But on your site the price listed as 24.99.Please explain to me how it was calculated as 40 euro? Also, I want to notice: 1. I wanted to pay by credit card but the manager didn't allow me, and just explained that terminal doesn't work, so I paid by cash.2. When I asked about receipt manager said me that they don't have receipts. When I insisted on the receipt he printed me it. More details could be provided by email, a copy of a receipt, the exact address of a shop. Dmitry.
We have been long time customers of O2 Germany. Although their network is not the "best" I always found the price-performance as expected. I even convinced my wife to join O2 in 2014. My wife and I have both started new jobs and each of our employers offer mobile phone contracts. Therefore, a personal mobile contract is with O2 no longer required. I thought this would be relatively easy given that it has been more than 18 months since our original 24-month contract ended. When I called O2 to inform them of the situation the customer service agent was extremely rude, didn't listen and blamed me for not understanding German contracts well enough?! Next, I was informed my contract had been automatically renewed for 12 months in 2016... and then for an additional 12 months in 2017????? This would be ok if it was made clear to me when I signed a contract in 2014 but it wasn't at all, this clause is not even found in the original contract I signed (after some investigating there is a clause
Hi All, Sorry, For posting the question in English. My German language is not that good. I have vacated my house and my friend has occupied my flat. I want to transfer my existing DSL + Landline connection on my friend's name. Could someone let me know the procedure for transferring the account. Thanks in advance. Note: We tried calling customer care. Since, we are not able to understand the German language, unable to proceed further. Thanks & Regards, Pradeep
You want to check your data usage? Have a look at your invoice? Set the information about third party providers? Or maybe you want to extent your contract? In “Mein o2” you can do many things right on your own! To the most important features and settings which you can use on Mein o2 we want to introduce you here. After you’ve logged in at the web browser (click) or in the app (click) you’ll find this menue on the left side: If you forgot your username/ password check this FAQ: There you’ll find all the necessary information about how to register or where to find your login details. First: Your contract overview. Second: Tariff & sim card information. Third: Tariff change & Contract Extensions. Fourth: Personal offers.Fifth: Invoices. Sixth: Orders. Seventh: Personal Data. Eighth: Messages. If you have more than one contract with the same customer ID you can see all these tariffs and switch between them. If you have several contracts with different customer IDs you will
The market for mobile contracts is changing according to the changing technology.Here you will always find the information about the current tariff portfolio.You can find general information about the tariffs and mobile phones also in our online shop: o2 mobile tariffs Mobile phones What's new right now?Since the market is changing rapidly also the tariffs of the o2 portfolio changed a lot during the last years. Do you still remember the time when the button for the internet online was like the most dangerous button of all time? When you were frightened because you accidentally clicked on it? And now, just a few years later, even during the last several years technology made it’s way in our everyday life. For the new demand also the tariffs have changed. A few of them you’ll find here as an overview. Currently o2 offers a tariff portfolio called "o2 Free".The name already implicates the use of it:with o2 Free you have a much higher data volume included no automatic data upgrade teleph
In case you want to end your MyHandy installment plan prematurely you’ll find all necessary information here again in detail. Premature payment is allowed if there are no outstanding amounts The balance has to be settled by the payment method you used before If your payment method is direct debit:Go to see this page in your Mein o2 account: Premature payment Mein o2 App If your payment method is bank transfer:Fill in the form which you find here: Click and send to:Telefónica Germany GmbH & Co. OHGKundenbetreuung90345 Nürnberg The form is only available in German. You need to fill in the following information:personal information of the contractor MyHandy contract number (you'll find it in your documents about the phone) bank information for the debit (if necessary) (only if the contract owner differs from the owner of the bank account): personal information of the bank account holder signatureAfterwards you'll get a letter confirming the process, mentioning also the remaining ope
Hi there, I'm close to my wit's end, so hopefully, someone here can solve my issue. I signed up for a DSL connection for my new apartment more than a month ago. At that time, the waiting time for a technician from Telekom was around 2 weeks, which was expected. When I signed the contract, I indicated that'd I'd be using my own router, so nothing was provisioned from O2. The technician came on the specified day (10th July), and he did his thing. It was then that I realised that my modem stopped working sometime between moving houses. I called up the helpline to order a HomeBox on the 12th of July. The agent was very helpful and told me I should expect to receive it by the end of the week. Fast forward to the following Tuesday, and the HomeBox still wasn't here. I called the helpline again, the agent informed me that it had already been shipped by DHL and that I should be receiving a shipping confirmation email soon. I never got an email, so I called the helpline again on Friday. Th
For all the tariffs of the o2 portfolio, o2 offers the product information sheets online for everyone to check (§ 1 TK - transparency requirements). Those sheets contain the following main information of the tariff:name and which services are possible (internet, telephony, tv) since when it's available on the market maximum domestic data transfer rate in download and upload runtime scheduled priceThe currently advertised tariffs you find here- Product information sheets To find the information sheet you need you can switch between mobile tariffs, prepaid tariffs and your internet at home tariffs. No longer advertised tariffs you find the the archival storage:- Archival storage Note that the prices contained therein are standard prices excluding any discounts. You will, however, receive a separate email/letter confirming the individual conditions and tariff details we've agreed upon. Did everything work for you? We would appreciate it if you’d click “Gefällt mir”/ “Like”. If you hav
Hi, I know what Fair Use is and I always care about that and try to not get that. But I don't know why, Today I got a reduced internet speed and it says 'Da Sie Ihr Datenvolumen aufgebraucht haben, wurde Ihre Surfgeschwindigkeit am 24.11.2017 auf 2 MBit/s reduziert. Ab dem surfen Sie wieder mit der Maximalgeschwindigkeit Ihres Tarifes. Sie haben die Möglichkeit, Ihr Datenvolumen zu erweitern.'. But I'm sure and I checked my Data Volume details. I have never reached over 3 months in a row. I think I don't need to write my information everything so I'm gonna write simple things to let you know what problem I have. I have 400GB data volume and I used 392GB for October (02.10 - 02.11) and I've used 411GB for November (02.10-25.11) and I have never got 'Fair Use' before. It already proves that I have no reason to get Fair Use. Today is Saturday and I realized that at midnight so, I have nothing to contact with you guys O2. So, I hope to figure out that on this Hilfe-Forum. Please Help me,
I am really tortured by o2 DSL. I filed an application on 30-September 2017 for DSL internet. They gave me an appointment of 23-10-2017 for technician to activate and install. On 23rd Technician came and did some connectivity and left by saying that now you can connect the router sent by our company (o2 Home box 64441). Later in the day, I connected the router (as described in booklet). All lights on router (Power, LAN, DSL) were green but Info light was red. I connected router to my PC and opened router page (o2.box or 192.168.1.1), After doing automatic steps in router web page, Router asked for Zungag-PIN (10 digit code, provided in contract for internet+ phone activation). In my contract letter, underneath my phone number, there was VOIP-PIN (10 digit code) for internet activation. I inserted it in router page (Zungag-PIN). But router is not accepting it. It says it as wrong pin. From that day to today, I got stuck. (Picture attached) I tried live chat (o2), they denied fo
Hello Stefan, sorry to speak in english in the middle of another topic. I tried to send you a private message but I don't find how to do it. Please explain me how to do it ☺️, I have no internet since last Wednesday. I got at first verbindung problems (sometimes in the day) and I decided to reset my box. Since that I can't activate my box because my zugangs pin brings me to the error "es konnte kein verbinden" . I would like to double check my pin by private message. I spoke 2 times with the hotline in German and they answered that my box ist kaput (it was not before the reset). They spoke about sending a new box but I don't have any info or ticket and nobody came. My low German level didn't help me to be sure about what I understood from the hotline, do you have acces to the history of my account at the hotline? (Each agent write something after a call? I work in a call center, we do that ☺️) I'm in a "waiting without being sure" situation, please help me ! ☺️ Thanks
Hello, I am leaving germany and need to cancel my O2 DSL and phone contracts. Can you please email me the forms that I need to fill for it? I will then mail my de-registration form and these, correct? thank you!
I bought an O2 SIM card in Edeka on 11.07. I tried to activate it online, but the Postident video chat did not accept my foreign passport. The post office could not process the Postident coupon with my passport, either. I went to two O2 shops in Munich, one in Sendlinger Str. 7 and the other in Neuhauser Str. 45, but they told me that they cannot activate a SIM card that is not purchased in an O2 shop, and I should go to Edeka. I went to Edeka, but they said that they cannot activate the SIM card, and I cannot return it. After calling many times, I reached the customer service for prepaid (017688855282) on 13.07. The lady said that any O2 shop can activate an O2 SIM card, so I should go to an O2 shop. I asked for advice via O2 chat, and I was told that Videoident or Postident at the post office should accept my passport, so I should try that again. Again, Videoident did not accept my passport, and told me to go to the post office. If foreigners are not allowed to use any O2 SIM card pu
Hello, I don't want to continue with O2 SIM services, how can I stop the extension of my O2 contract? Kindly provide me with the detailed process and the forms in English for the cancellation of my O2 contract. Regards
Hi, My internet is not working since last two days. I see the 'Info' always blinks with green light. The 'WLAN' and DSL light blinks sometime and stays on for while. I already contacted to customer service for two days but no solution yet. What can I do to solve this problem quickly?
Hello, this September I will be permanently moving out from Germany and would please need to have my mobile contract (Blue All-in L) terminated. I will want to keep the line active and working until October 1st. Could you please explain on how to proceed, and send me over email any forms I may need to complete and send back? I will of course be able to attach my Abmeldung as a proof. Thanks in advance for your support. Best, Francesco
I reset the O2 6431 router while troubleshooting a DSL issue and now it doesn't connect at all. The Info light is red while all the other lights are green. The telefon and Internet lights don't go up at all. So I don't have both telephone and internet. The router software(o2.box) doesn't respond to any links except for the "StartSeite" link. The Kennwort, ZugangsPIN and other links don't respond at all. Has anyone reset the O2 6431 router and know how to get it back to work?
I have already submitted the Kündigungsvormerkung on April. 31. I was told I will receive confirmation by mail but I dont received any yet. Also as I see i get charged for the next month and also get the following email Dear Rendak, now the time has come, your DSL connection is switched on 5/15/2017, your order is now in Step 5: Installation of your connection. Please note this is the evidence of https://o2.de/goto/installierung , you'll find all information about a successful start with CO2 DSL and can immediately start surfing and phone calls on the day of the circuit. regards Your O2 Team Since I am left Germany I would like to know how long would it take to get the confirmation as well as instruction of what else to do following that. I have read numerous posts of people not getting their confirmation and still being charged although clearly went through the official cancelling process, so I want to make sure this does not happen. thanks
