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6857 Themen
mayanksriv
Neuling
mayanksrivNeuling
gefragt in English O₂ Community: Broadband & Landline
DSL Homebox 6641: No DSL or Internet Light in router, post connection

Hello, We recently moved from one location to another. As we wanted to continue with our existing contract we requested to move our DSL connection also to the new place. The technician also came a few days back to verify everything and made the proper connections. He confirmed that we should be able to connect now However the Internet does not work. The router displays only below lights: 1. Power : Green 2. WLAN: Green 3. LAN: Green (when connected to Laptop, otherwise remains off) 4. DSL --> NO LIGHT 5. INTERNET --> NO LIGHT. Router Model: Homebox 6641 The internet does not connect at all. Can someone please help me what to do? I tried to connect cables again, Install softwares again, change PIN, Factory reset of Modem. But still nothing works. I tried to call contact centre multiple times over the last few days, but because both me and my wife dont know Deutsche and no one there speaks English, we unable to get in touch with anyone there. Any tips what can be done nex

248618
o2_Lars
vor 5 Jahren
mc.delorenzo
Neuling
mc.delorenzoNeuling
gefragt in English O₂ Community: Broadband & Landline
Cancel DSL Contract and return process for Modem

Hi, I want to cancel my DSL contract with O2 and I have some questions about the procedure: 1) Is there any standard template to fill? (I am not moving abroad) 2) Do I need to send my request of cancellation to the address below? Telefónica Germany GmbH & Co. OHG Überseering 22297 Hamburg 3) Do I have to return the router? I thought that I bought when I activated my contract. In case I have to return it, could you please provide the address for the return? Could you please provide all the details for the return process? Many thanks.

40116
S
Neuling
vor 5 Jahren
dhineshmech
Neuling
dhineshmechNeuling
gefragt in English O₂ Community: Mobile
Number portability from O2 to other network

Dear Team, I would like to transfer from mobile number from O2 prepaid to debitel for my new contract. I have visited O2 shop in Erlagnen and nothing turned out well. Could you please release my number 0176****9117 for porting immediately? Thanks in advance, Dhinesh Bala

529619
o2_Tobias
vor 5 Jahren
0
Neuling
017xzxzxzxz8Neuling
gefragt in English O₂ Community: Mobile
SIM network PIN blocked, enter SIM network PUK

Hello, I bought a new Samsung phone from Germany and used a SIM from O2, the phone works well. Unfortunately when I inserted my Egyptian SIM the mobile does not work and the following message appeared "SIM network PIN blocked enter SIM network PUK". Actually, I am contacting Samsung technical support team to solve this issue, and they are asking for the network service provider in Germany to request a network unlock code. In this particular way, once I get a network unlock code from O2 in Germany, that is the time I can put it on the phone and then I use the phone in Egypt using an Egyptian SIM. Could you advise, how to solve it because I'm going to Egypt again this Saturday and I need to use the Egyptian SIM card.

15173
o2_Jan
vor 5 Jahren
A
Neuling
abellaviaNeuling
gefragt in English O₂ Community: Mobile
ROUTER NOT DELIVERED

Hi! Today a technician vcame to my house and checked the line. So my connection is active starting from today. The issue is that I did not receive the router. Could you please help me?

1431
o2_Tobias
vor 5 Jahren
kurtush
Neuling
kurtushNeuling
gefragt in English O₂ Community: Mobile
Cancelling my contract after leaving Germany?

Sorry this isn't written in German... I left the country at the end of March to return home to Canada. In mid-March I sent a letter advising Telefonica/O2 that I had left the country and would like to cancel my contract. I provided my a copy of my city de-registration and my flight ticket. I have not heard any response to date and I am continued to be billed to a bank account that is closed. Any help or recommendations on how to resolve this is greatly appreciated. Best Regards, Kurtus

258911
o2_Jan
vor 5 Jahren
eltesteador
Neuling
eltesteadorNeuling
gepostet in English O₂ Community: Mobile
im testing this

ok?

115661
eltesteador
Neuling
vor 5 Jahren
O
Lehrling
OlegNLehrling
gefragt in English O₂ Community: Mobile
SMS are not sent

Hi! I've recently purchased a contract o2 Unlimited here in Germany and SMS never can be sent since then (~2 weeks ago). It always shows failed to send, see attached screenshots. My smartphone is Google Nexus 5x (LG) I've updated the SMSC number in the service menu *#*#4636#*#* to +491760000443 but no changes. I even made a hard reset of the phone - same behaviour. Inbound SMS works fine. Calls are also fine both directions. Can someone please help?

272124
o2_Michi
vor 5 Jahren
J
Neuling
java9Neuling
gepostet in English O₂ Community: Broadband & Landline
After 2 days of waiting for a call back from the Support, I receive an SMS saying I should call them

After 2 days of waiting for a call back from the Support, I receive an SMS saying I should call them via this stupid voice-governed protocol, which by the way, let's you through a 5-min drill, just to ask then: Are you by your router right now? If you answer: No, they say: We can't help you, call again when you're by your router. Anyway, my Internet got back this morning, without hearing from the support for at least 36 hrs. I got this SMS around noon saying I should call them so they can run some additional tests. OK, thinking I will be getting directly in touch with a technician, I realized I dialed the same voice-governed machine and I just give up. I sincerely hope someone from the O2 will read this and make improvements in what I mentioned as drawbacks in the process.

1191
o2_Jessica
vor 5 Jahren
o2_Jessica
o2_JessicaTeam
veröffentlicht in English O₂ Community: Mobile
PIN and PUK

Once you bought a prepaid or pay monthly contract you get a SIM card with your personal PIN and PUK. Forgot your PIN or PUK? You have the chance to check them online. All you need is to be registered in Mein o2. Displaying your PIN and PUK onlineYou can view your PIN and PUK by logging in to our online portal. From the menu on the left select “Mein o2” > “Tarif & SIM-Karte” > “SIM-Karte verwalten” > "PIN & PUK einsehen". Or follow the direct links:→ PIN & PUK in Mein o2 (Postpaid)→ PIN & PUK in Mein o2 (Prepaid) In the menue you need to choose Tarif & SIM-Karte  Afterwards you need to switch to the administration of your sim card → SIM-Karte verwaltenImportant information: The PIN shown, is the original PIN you received from us. If you have changed your PIN in the meantime, the PIN shown will not be the correct one. In this case use your PUK to change your PIN again. The following code ist typed directly in your calling app.**05*[PUK]*[New PIN]*[New PIN]#  

815382
o2_Jelena
vor 5 Jahren
D
Neuling
dragos88Neuling
gepostet in English O₂ Community: Broadband & Landline
DSL Order online cancelation

Hey On 8 or 9th of January I've oder online to change the contract from Vodafone to O2,] but there was issues with this transfer and nothing happened, I would like to cancel this order, I've called and I've manage to speak with an angry operator and I've understood that will be canceled, can you help me to see if will be canceled ? Thanks, Dragos.

1001
o2_Lars
vor 5 Jahren
0
Neuling
0176XxXyYyZzZ3Neuling
gepostet in English O₂ Community: Mobile
Prepaid Opt-In

hello This is Rudraraju. Present I am using O2 prepaid but i want to change into other network can you please make Opt -in for my number. regards Rudraraju

2282
o2_Tobias
vor 5 Jahren
S
Neuling
SrikanthreddyNeuling
gepostet in English O₂ Community: Broadband & Landline
DSL Contract Cancellation

Hi , O2 DSL connection on his name. Now that he left the place and I took over the house, I would like to cancel the DSL contract. Can someone please let me know how to close the contract with O2. So, let me know what i need to do with the router. Br, Reddy

981
o2_Giulia
vor 5 Jahren
S
Neuling
SrikanthreddyNeuling
gepostet in English O₂ Community: Broadband & Landline
Contract Termination

yH I'm living in a house where my friend has taken o2 contract. He does not stay in the house anymore. I was paying 35 euros a month for the contarct on my friends name. Last month when i visited you, they denied to take any payment. So i decided to end the contract. The contract was taken 2 years ago. Can you help with the process for the cancellation of the contract.

1372
o2_Giulia
vor 5 Jahren
J
Neuling
johndoe1230Neuling
gepostet in English O₂ Community: Mobile
Test

test

833
J
Neuling
vor 5 Jahren
Jeellee
Neuling
JeelleeNeuling
gefragt in English O₂ Community: Mobile
PDP authentication failure

Hallo, I have one problem with my internet. It doesn't work at all. Since I'm not in Germany now I wanted to ask you how can you help me. It's written that I have a problem with PDP authentication failure. What can I do? My number is 0049 176 74896466 Thank you, Jelena Kordic

14586
o2_Andrea
vor 5 Jahren
B
Neuling
balakrishNeuling
gefragt in English O₂ Community: Broadband & Landline
O2 DSL contract termination - Moving Abroad

Hi, I have a 2 year DSL contract with O2 and completed 6 months under the contract. But, I need to return back to my country for emergency reasons in 15 days. I have following questions on the contract cancellation 1) what is the procedure to cancel the contract ? 2) I read it in community that I need to send cancellation letter to Telefonica Germany GmbH & Co., Hamburg. Is the cancellation letter has to be in any format or specific content ? Also, can I send it through fax(Fax: 01805 88 00 88) instead of post ? 3) I will de-registering my rental apartment next week only. So, do I need to send all the required documents together ? 4) Am I missing any other document to send for contract cancellation ? 5) Also, I see that I need to return the router to O2 hamburg office mentioned in above question no 2. Is it correct ? 6) what is the general timeline for cancellation of the o2 DSL contract once I submit these documents ? 7) how the O2 team will send confirmation that they have

110911
o2_Lars
vor 5 Jahren
K
Neuling
Kamil BNeuling
gepostet in English O₂ Community: Mobile
O2 customer service email ?

What is an O2 contact e-mail? I try to get help in English with my mobile contract.

2861
o2_Tobias
vor 6 Jahren
L
Neuling
Lazar023Neuling
gepostet in English O₂ Community: Mobile
Feedback about Costumer care,in June 2018

Hello. First off...this is suggestion. You could do some version in English.I was trying...more then 20 minutes to register here.There is the pop-up,which says something like "register".And when I go to new page and register (enter e-mail,my user-name,password) and finish it - nothing happens.No confirmation e-mail,I can't log in...nothing.Pretty annoying.Fix that. Then I found new link (not in that pop-up) and finally I registered. Suggestion is that you made one thread sticky,with instructions how to register in English (or fix that pop-up,with registration). Now... This is copy/paste of the e-mail I just sent (vertragskunden-kontakt@cc.o2online.de).But I got automatic reply.As I understood (I'm not good in German) that e-mail address is not in usage. Another suggestion:for foreign costumers maybe you could make some support via e-mail.Not like this.I'm not such big fan of making my data public (like here,in the public forum). Anyway...here it is: Hello. I co

4987
L
Neuling
vor 6 Jahren
E
Neuling
EmilyhNeuling
gepostet in English O₂ Community: Mobile
Closing contract

Hello, I cancelled my contract in May 2018 by writing to o2 Germany and I had a phone call to confirm this. I left Germany in July 18. The home internet was cancelled but clearly not the mobiles as I keep getting sent bills which are worryingly getting bigger. I have written to you twice now to explain the situation both in English and translated German but still being asked for money! Please can you check this for me. My mobile number was 017xxxxxx6 and my husbands number was also connected to same account. o2_Solveig: Rufnummer aus Datenschutzgründen editiert

3433
o2_Tobias
vor 6 Jahren
bsprathyusha
Neuling
bsprathyushaNeuling
gefragt in English O₂ Community: Broadband & Landline
Contract termination for moving abroad and continuous bill invoices

Hi, I moved to UK in May 2018. I was an O2 customer since 2013. My contract was automatically extended twice for which I had no idea during that time and still did bear with it. Last year, I took a DSL connection and in the mean time it gets activated, I was told I will be given a free SIM till then to browse internet and later it was made as a contract and kept charging me. I realized all this recently after moving to UK when I was charged twice a month. So in total I paid 3 bills having used only 2 all time. Frustrated with all this, I contacted O2 several times over phone, internet, chat, email no one gave me straight answer. Finally I was able to raise a complaint and I got an email several days later saying out of good will they will cancel the contracts to an earlier date. I sent the documents, kept charging me with bills. I contacted the Kundenbetreuung several times and each time I get a different answer and again they ask me to send me deregistration certificate

1641
bsprathyusha
Neuling
vor 6 Jahren
G
Neuling
gandmanuNeuling
gepostet in English O₂ Community: Broadband & Landline
HomeBox 6441 not working

Hello, yesterday the O2 technician came to install the DSL line. Then I have properly connected wi-fi router (HomeBox 6441) but, after 24 hours, i cannot establish any connection. As you can see from the attached picture the automatic installation proceduire stops at step 2 and i cannot go on. Can O2 technicians help me? Danke

1121
o2_Lars
vor 6 Jahren
L
Neuling
LoumpiNeuling
gepostet in English O₂ Community: Mobile
Desperate !

Hi everyone, I am seeking help with the problem I am facing with O2 at the moment. Before moving to Germany in September I ordered a sim card online hoping to receive it rapidly. After 2 weeks, I contacted the Kundenservice asking where my sim card was. They had problems and it didn't work, whatever. They promised to send a new one right away. 2 weeks later still nothing. I head to a O2 store to ask what’s going on. The guy there calls the hotline and sees that again there was a problem with the sim card. He offers me to do it in the store, so I could finally get my sim card (1 month after !!!). I told him I saw something online for 15€ a month. He rushes to do the contract and gives me a sim card. I was happy to finally have a usable phone now. However, I discover that I cannot call and be called. I tried everything (restarting the phone, take the ism card out, ...nothing). I go to an O2 store (again) to ask what’s going on. It happens that the guy sold me a sim card for tablet wi

1412
o2_Tobias
vor 6 Jahren
P
Neuling
pranjalikaswaNeuling
gepostet in English O₂ Community: Mobile
Internet

I want to know the extra charges for extending internet only for this month

761
o2_Jelena
vor 6 Jahren
S
Neuling
shawki aliNeuling
gepostet in English O₂ Community: Broadband & Landline
WORST INTERNET SERVICE EVER. An appointment for DSL connection at home

I had an appointment with a Telekom technician on 26.09 to connect my DSL connection. The technician said that my telephone cable from the basement up to my apartment is broken somewhere in the middle. Two days later my janitor sent a technician who replaced the telephone cable with a new. Since then, I booked an appointment on 08.10 for a technician to connect my telephone cable and NOONE came. I waited for 4 HOURS and simply no one showed up. I got a confirmation for a second appointment on 22.10. and again. NOONE CAME. FOR TWO TIMES, I WAIT FOR 4 HOURS AND NOONE SHOWS UP!!!!!! Now they tell me, I must book a third appointment! WHAT DO THIS PEOPLE THINK? THAT I HAVE NO WORK AND NOTHING TO DO ALL DAY LONG SO IT IS OKAY TO WAIT FOR AN ANOTHER 4 HOURS AT HOME FOR A TECHNICIAN THAT NEVER SHOWS UP!!!! I AM FED UP WITH THIS COMPANY.

1331
o2_Christian
vor 6 Jahren

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