English O₂ Community

I accidently ordered an extra sim with a new phone with the impression that I could really portable current number to another one. I have not activated sim yet - how do I cancel that sim now? I don’t want to pay for two contracts.   Edit o2_Bianca: transferred to English community mobile

I signed up for a new DSL contract few days ago and I was assigned 12.05.2020 as the activation date. I am moving into the apartment later today which means, I will be without internet for about 13 days. I want to know if it is possible to have this done earlier that the schedule date? Thanks.

Dears, I ordered a Note 10+ on 1st of October and I paid a deposit of 183 EUR. But, the package failed to be delivered to my address and I got a mail from O2 stating that my deposit will be back as soon as the phone is returned back to O2. Actually, the phone got returned back - as per DHL tracking - two days ago and still didn't get nothing from O2. Could you please help ? Thanks,

Last month I activated a sim card and got another one in the mail, I haven’t tocuched it and I won’t but I don’t know If i will get any charges for it and how can i cancel it, i just want to keep one and which one should i keep?   edit o2_Tobias: transferred to English community mobile

Hello, I lost my mobile recently and it has my O2 Sim in it. I want to lock my SIM but I am unable to login to My O2 (I never used it). I am currently in my home country Pakistan and unable to lock my SIM. Please help out.   Edit by o2_Andrea: verschoben zu English o2 Community Mobile

Hello, now my dsl tariff is o2 my home s plus and I want to upgrade it to o2 my home l. I have tried to call customer service but could not reach it.  How can I upgrade it? I would be appreciated if you help me. Thanks   TBCMagic: Moved from mobile to DSL

Hi, Although, there is o2 my Home M package in my house, I only have 15 Mbit Internet Speed. Moreover, I could not find anyone on the Hotline who can solve my Problem since I dont know any German. I do not want to make payment for such poor Quality of Internet Speed. It is obvious that there should be a Problem in the Connection but I am not the Person who should solve it.    Please, please help me to solve this Problem.   

Hello curtomer care,  its been now 3 days that i am trying my best to get in touch with O2 to update my DSL contract to 100Mbits Speed , problem is that i don't speak German.   I tried my luck with hotline, i also get through the English speaking agents, but since i am an existing customer i need to go through another department who does not speak English.   What can i do here either i request you to call me back with someone who speaks English  or please let me know ow if i can do it by going personally to a O2 store  thanks in advance for your help, awaiting positive reply    edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello  I had already terminated my DSL contract in December 2019 due to end on 04.06.2020 for which I also have the confirmation. However I received a call yesterday from O2 asking if I would really like to end the contract to which I confirmed. Today I received an email with the new date as 04.06.2021. Could you look into the matter?   Best regards   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello and good afternoon! My name is Daniel, i signup for a contract dsl on 6th april   with the code XXXXXX but by now i havent received any updatesabout what's happening. Could you please inform me about what is happening? Thank you !  

Hallo,   Hier in der Community kann ich meinen Benutznamen nicht ändern. Würde Ihn gerne geändert haben wollen in : ManuSoph. Über eine Rückmeldung würde ich mich freuen.   Lieben dank im Voraus.

To whom it may concern, I’m a O2 customer and I would like to thank you the assistant that I ‘ve received from the customer service in the livechat. Saddly, I could not remember his name when I asked it to him, but it was a young man who lives in Postdam (I would say Tim something, but I’m not quite sure). I don’t live in Germany any longer and, he is been exactly the kind of customer support that you wanted to find in a high professional company as Telefonica/O2: I can’t speak German but he helped me in English, trying to understand my situation, offering all the time the best solution for me and doing all the steps required in order to facilitate the best for me. Always with a smile and very polite. I don’t remember his name exactly, but it would be a pity that this good performance at work would not be remarked, and I wanted to humbly contribute to his reward. If someone in the company wants to know more details about my case in order to know who was he I would gladly be a

Good afteroon,   my internet connection is not stable, it disconnects after 20-30 minutes for 20 seconds more or less. I have tried everything, restarted the router, connectors etc. Lights look okay.   I am facing this problem for the last two weeks and I really need a solution as as many people, I am doing home office.  Please help thanks Miguel

Hi, I bought O2 HomeSpot with O2 my Data Spot Unlimited tariff on 30.03.2020. As per my contract (and, what was communicated to me during the commencement of the said contract), I should only be charged 50% of the regular monthly price of O2 my Data Spot Unlimited tariff, but I got my first bill that includes O2 HomeSpot charges and it seems like I have been charged with the normal monthly rate (the charge seems to be for one day only, since I believe the day that I activated my O2 HomeSpot SIM card was the last day of my previous contract’s billing month). Also, as per my contract (and, what was communicated to me during the commencement of the said contract), I should be exempt from paying the monthly price of O2 HomeSpot router, but I saw a transaction on my account that includes not only the one-time router price of 25 EUR (which I understood I’d have to pay) but also a 5 EUR monthly price (which I should be exempt as per my contract). Could you pleas

Hello and good afternoon ! My name is Daniel, i signup for a contract dsl on 6th april  DSL order xxx     but by now i havent received anything, starting from the contract , router, and technician appointment. What is happening? Thank you ! edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community:Broadband/DSL

Hi all, I travelled abroad just before the lockdown happened and have since been stuck outside of Germany for the past 6 weeks. It is likely that I will not return to Germany for another 4 or 5 weeks. My problem is that my DSL router in my apartment in Berlin has been unplugged all this time. I am worried that when I return, I will no longer have service on the line. Is there anything 02 can do to ensure I don’t lose service? Or, when I return will I need to get re-connected? I should add that I have been paying my bills in full for the time I’ve been away, of course! Thanks for any advice you can give!

Good morning, I'm sorry but I don't speak German so I need an English assistance. I am not an o2 customer, I've never had an o2 contract, and yet today I've noticed I received a 29.99€ charge on 17/04/2020. I honestly have no idea what that is about, I think it's a mistake. I've read on your page about other customers facing similar issues. The payment details are here below: Telefonica Germany GmbH + Co. OHG Kd-Nr.: ***, Rg-Nr.: *** ***/*  Ihre Tarifrechnung End-to-End-Ref.: *** Mandatsref: ***  Gläubiger-ID: DE9700000000142462 SEPA-BASISLASTSCHRIFT wiederholend I am happy to provide the full details in private. I haven’t subscribed a contract with o2, so this is clearly a mistake and I must request for a refund. Thanks

I am a new costumer to O2 internet connection for my house. The internet connection was activated to morning. But i Have not received my DSL router from O2 yet. Is anyone facing the same issue? Whom should i contact?

Hello, I am writing this question again as no one is willing to help me out regarding my billing. I have been billed 32.98 for this month when I was told I would be billied 22.98 for the first year (I have the o2 guy write this and stamp this on my agreement paper) also I was promised that connection price and one-time entry price DSL would be redunded and the bill amount would be deducted from the same (I have this also written on my contract by the same guy). Please refund the promised money and correct the billing amount.

Hi Team, I am getting below mail regularly from mahnwesen@telefonica.com which does not belong to me. I am even not aware about the kundennummer mentioned in the mail. I am even not using any o2 dsl now.Could you please look into it ?   See below for mail which i received:-   Sehr geehrter Herr M., trotz mehrmaliger Zahlungsaufforderungen liegt uns bislang kein Zahlungseingang vor. Um weitere rechtliche Schritte und daraus folgende Mehrkosten für Sie zu vermeiden, fordern wir Sie letztmalig auf, die Forderung sofort zu begleichen. Die Forderung beträgt: Fälliger Rechnungsbetrag: 73,05 €   Aktueller Rechnungsbetrag

Hello!   I currently have a Free S Boost (2gb) contract which has now ended so I would like to upgrade for another 24 months.   In the Mein02 app I am offered Free M mit 20gb for 21.99. However, on the website for an existing o2 customer it states 14.99? The other prices are similarly cheaper for 40gb etc.   What explains the price difference? Also, can I go ahead and book the cheaper contract on the website and have my phone automatically upgraded?   thank you!

To whom it concerns,     I would like to extend my o2 contract (basic). and want to upgrade to 20 GB package. But the tariff is quite high. I want relaxation in tariff. Below are my requirements. 20 GB Internet flat flat on calls on all networks EU roaming Free I am willing to pay 15 euro/month. Please offer me the best offer that match my requirements. Thank you in advance. If the there are no offers available I would like to cancel the contract :)   Edit o2_Vivian: verschoben  

Hi, I moved permanently away from Germany in December 2019 and sent in the appropriate forms to O2 (the deregistration, the “Kündigung meines Mobilfunkvertrages” page, proof of my new address in the USA, and everything else I could think of that would be required to cancel my O2 contract.  I have not gotten a confirmation from O2 that my bill has been cancelled and I am going a bit crazy.  I want to pay my final invoice but it keeps going up and I can’t tell if my account is still active or not.  Can someone please help me to confirm that my contract has been terminated and tell me what my final amount is so I can pay it?   Thank you,   Elsa   Edit by o2_Katja: Verschoben von Mobilfunkvertrag zu Englisch

Hi there ,    My new O2 DSL Connection technician appointment is on 22.04. Today is 19.04 and I have not received any email regarding the DSL router delivery . I am wondering will I get a  or DSL router or not with my new connection , I have opted for O2 DSL router? please confirm?

Need urgent help