Hi @angelo.santillo,

welcome to the o2 community!

That sounds strange indeed, maybe the order to balance out your bill has not been properly completed.

I have sent you a direct message via our @o2_Support account in order for you to send us some details about the contract, this way, we can find your account in our system and see what’s the matter there.

Best regards,
Jan.

Hi @angelo.santillo,

thank you for your quick reply!

I have taken a further look into the matter and have arranged that the outstanding sum will be transferred to your bank account associated with your customer account.

This means you will get one final bill which should read “0,00 EUR” and after that, the monthly return of yet another “final bill” with the credit of 42 EUR should come to an end at last.

Best regards,
Jan.

Hi @o2_Jan ,

thanks for your support, so it means I should wait a couple of months before I receive the bank transfer, right?

One additional thing is, in this case, after an account has been automatically deleted at the end of the contract, how can somebody open an invoice received by email? When I click on the email link, it always requires me to login, to be able to read the invoice.

Hi @angelo.santillo,

actually, if all goes according to plan, it should be a matter of weeks (2 or 3) rather than months for the money to be transferred to your account.

As for your bills: those are in fact not accessible anymore because your account was closed 90 days after the end of your contract.
They haven’t stated that much for the last couple of months because of your credit and the contract having ended already, anyway. But if you need them, feel free to contact us and we will send them to you by post.

Best regards,
Jan.