Contract cancelled, error in invoice, credit still to be received | O₂ Community

Hi,

I had a contract with the number XXXX.

I've been charged by mistake of 42,89 EUR, and it has been issued a credit for that amount last August.

I still monthly receive the invoice with this credit, but I don’t only receive any bank transfer about it and I cannot even access to my account because it has been deleted a few months after the contract was over.

I tried to contact the customer center via chat but I cannot use the proper one because it requires a login with a proper account, not this community account that I just created now.

I don’t have time and language skills enough to call the call center and try to explain what happenned.

Who can help me?

Edit: Phone number removed / o2_Dennis

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Hi @angelo.santillo,

welcome to the o2 community!

That sounds strange indeed, maybe the order to balance out your bill has not been properly completed.

I have sent you a direct message via our @o2_Support account in order for you to send us some details about the contract, this way, we can find your account in our system and see what’s the matter there. :relaxed:

Best regards,
Jan.

Hi @angelo.santillo,

thank you for your quick reply!

I have taken a further look into the matter and have arranged that the outstanding sum will be transferred to your bank account associated with your customer account.

This means you will get one final bill which should read “0,00 EUR” and after that, the monthly return of yet another “final bill” with the credit of 42 EUR should come to an end at last. :relaxed:

Best regards,
Jan.

Hi @o2_Jan ,

thanks for your support, so it means I should wait a couple of months before I receive the bank transfer, right?

One additional thing is, in this case, after an account has been automatically deleted at the end of the contract, how can somebody open an invoice received by email? When I click on the email link, it always requires me to login, to be able to read the invoice.

Hi @angelo.santillo,

actually, if all goes according to plan, it should be a matter of weeks (2 or 3) rather than months for the money to be transferred to your account. :relaxed:

As for your bills: those are in fact not accessible anymore because your account was closed 90 days after the end of your contract.
They haven’t stated that much for the last couple of months because of your credit and the contract having ended already, anyway. But if you need them, feel free to contact us and we will send them to you by post.

Best regards,
Jan.

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