English O₂ Community

Hello curtomer care,  its been now 3 days that i am trying my best to get in touch with O2 to update my DSL contract to 100Mbits Speed , problem is that i don't speak German.   I tried my luck with hotline, i also get through the English speaking agents, but since i am an existing customer i need to go through another department who does not speak English.   What can i do here either i request you to call me back with someone who speaks English  or please let me know ow if i can do it by going personally to a O2 store  thanks in advance for your help, awaiting positive reply    edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello  I had already terminated my DSL contract in December 2019 due to end on 04.06.2020 for which I also have the confirmation. However I received a call yesterday from O2 asking if I would really like to end the contract to which I confirmed. Today I received an email with the new date as 04.06.2021. Could you look into the matter?   Best regards   edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL

Hello and good afternoon! My name is Daniel, i signup for a contract dsl on 6th april   with the code XXXXXX but by now i havent received any updatesabout what's happening. Could you please inform me about what is happening? Thank you !  

Hallo,   Hier in der Community kann ich meinen Benutznamen nicht ändern. Würde Ihn gerne geändert haben wollen in : ManuSoph. Über eine Rückmeldung würde ich mich freuen.   Lieben dank im Voraus.

To whom it may concern, I’m a O2 customer and I would like to thank you the assistant that I ‘ve received from the customer service in the livechat. Saddly, I could not remember his name when I asked it to him, but it was a young man who lives in Postdam (I would say Tim something, but I’m not quite sure). I don’t live in Germany any longer and, he is been exactly the kind of customer support that you wanted to find in a high professional company as Telefonica/O2: I can’t speak German but he helped me in English, trying to understand my situation, offering all the time the best solution for me and doing all the steps required in order to facilitate the best for me. Always with a smile and very polite. I don’t remember his name exactly, but it would be a pity that this good performance at work would not be remarked, and I wanted to humbly contribute to his reward. If someone in the company wants to know more details about my case in order to know who was he I would gladly be a

Good afteroon,   my internet connection is not stable, it disconnects after 20-30 minutes for 20 seconds more or less. I have tried everything, restarted the router, connectors etc. Lights look okay.   I am facing this problem for the last two weeks and I really need a solution as as many people, I am doing home office.  Please help thanks Miguel

Hi, I bought O2 HomeSpot with O2 my Data Spot Unlimited tariff on 30.03.2020. As per my contract (and, what was communicated to me during the commencement of the said contract), I should only be charged 50% of the regular monthly price of O2 my Data Spot Unlimited tariff, but I got my first bill that includes O2 HomeSpot charges and it seems like I have been charged with the normal monthly rate (the charge seems to be for one day only, since I believe the day that I activated my O2 HomeSpot SIM card was the last day of my previous contract’s billing month). Also, as per my contract (and, what was communicated to me during the commencement of the said contract), I should be exempt from paying the monthly price of O2 HomeSpot router, but I saw a transaction on my account that includes not only the one-time router price of 25 EUR (which I understood I’d have to pay) but also a 5 EUR monthly price (which I should be exempt as per my contract). Could you pleas

Hello and good afternoon ! My name is Daniel, i signup for a contract dsl on 6th april  DSL order xxx     but by now i havent received anything, starting from the contract , router, and technician appointment. What is happening? Thank you ! edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community:Broadband/DSL

Hi all, I travelled abroad just before the lockdown happened and have since been stuck outside of Germany for the past 6 weeks. It is likely that I will not return to Germany for another 4 or 5 weeks. My problem is that my DSL router in my apartment in Berlin has been unplugged all this time. I am worried that when I return, I will no longer have service on the line. Is there anything 02 can do to ensure I don’t lose service? Or, when I return will I need to get re-connected? I should add that I have been paying my bills in full for the time I’ve been away, of course! Thanks for any advice you can give!

Good morning, I'm sorry but I don't speak German so I need an English assistance. I am not an o2 customer, I've never had an o2 contract, and yet today I've noticed I received a 29.99€ charge on 17/04/2020. I honestly have no idea what that is about, I think it's a mistake. I've read on your page about other customers facing similar issues. The payment details are here below: Telefonica Germany GmbH + Co. OHG Kd-Nr.: ***, Rg-Nr.: *** ***/*  Ihre Tarifrechnung End-to-End-Ref.: *** Mandatsref: ***  Gläubiger-ID: DE9700000000142462 SEPA-BASISLASTSCHRIFT wiederholend I am happy to provide the full details in private. I haven’t subscribed a contract with o2, so this is clearly a mistake and I must request for a refund. Thanks

I am a new costumer to O2 internet connection for my house. The internet connection was activated to morning. But i Have not received my DSL router from O2 yet. Is anyone facing the same issue? Whom should i contact?

Hello, I am writing this question again as no one is willing to help me out regarding my billing. I have been billed 32.98 for this month when I was told I would be billied 22.98 for the first year (I have the o2 guy write this and stamp this on my agreement paper) also I was promised that connection price and one-time entry price DSL would be redunded and the bill amount would be deducted from the same (I have this also written on my contract by the same guy). Please refund the promised money and correct the billing amount.

Hi Team, I am getting below mail regularly from mahnwesen@telefonica.com which does not belong to me. I am even not aware about the kundennummer mentioned in the mail. I am even not using any o2 dsl now.Could you please look into it ?   See below for mail which i received:-   Sehr geehrter Herr M., trotz mehrmaliger Zahlungsaufforderungen liegt uns bislang kein Zahlungseingang vor. Um weitere rechtliche Schritte und daraus folgende Mehrkosten für Sie zu vermeiden, fordern wir Sie letztmalig auf, die Forderung sofort zu begleichen. Die Forderung beträgt: Fälliger Rechnungsbetrag: 73,05 €   Aktueller Rechnungsbetrag

Hello!   I currently have a Free S Boost (2gb) contract which has now ended so I would like to upgrade for another 24 months.   In the Mein02 app I am offered Free M mit 20gb for 21.99. However, on the website for an existing o2 customer it states 14.99? The other prices are similarly cheaper for 40gb etc.   What explains the price difference? Also, can I go ahead and book the cheaper contract on the website and have my phone automatically upgraded?   thank you!

To whom it concerns,     I would like to extend my o2 contract (basic). and want to upgrade to 20 GB package. But the tariff is quite high. I want relaxation in tariff. Below are my requirements. 20 GB Internet flat flat on calls on all networks EU roaming Free I am willing to pay 15 euro/month. Please offer me the best offer that match my requirements. Thank you in advance. If the there are no offers available I would like to cancel the contract :)   Edit o2_Vivian: verschoben  

Hi, I moved permanently away from Germany in December 2019 and sent in the appropriate forms to O2 (the deregistration, the “Kündigung meines Mobilfunkvertrages” page, proof of my new address in the USA, and everything else I could think of that would be required to cancel my O2 contract.  I have not gotten a confirmation from O2 that my bill has been cancelled and I am going a bit crazy.  I want to pay my final invoice but it keeps going up and I can’t tell if my account is still active or not.  Can someone please help me to confirm that my contract has been terminated and tell me what my final amount is so I can pay it?   Thank you,   Elsa   Edit by o2_Katja: Verschoben von Mobilfunkvertrag zu Englisch

Hi there ,    My new O2 DSL Connection technician appointment is on 22.04. Today is 19.04 and I have not received any email regarding the DSL router delivery . I am wondering will I get a  or DSL router or not with my new connection , I have opted for O2 DSL router? please confirm?

Need urgent help

Hola Ya cancelé mi contrato telefónico y también hice la transferencia para pagar la tarifa de 3 meses debido a la cancelación y las últimas facturas. Desafortunadamente, todavía recibo correos electrónicos que me dicen que todavía debo 43 euros de las últimas facturas. Le envié un correo electrónico, pero aún no he recibido ninguna respuesta. Una persona del Servicio de Soporte de Fb Messenger me dijo que hiciera la solicitud para rastrear el pago en este foro. El pago se realizó el 27 de marzo, ya hablé con mi banco y me dijeron que la transferencia fue exitosa. Mi número de teléfono es 0176 xxxx x209.

Hello. I already cancelled my phone contract and also made the transfer to pay the 3 months fee because of the cancellation and the last invoices. Unfortunately, I still receive emails telling me that I still owe 43 euros of the last invoices. I sent an email to you, but still have not received any response. A person from the Fb Messenger Support Service told me to make the request to track the payment in this forum. The payment was made on March 27th, I already spoke with my bank and they told me that the transfer was successful. My phone number is 0176 xxxxx. Thank you!    Ernesto     Edit o2_Vivian: Rufnummer entfernt, Beitrag verschoben

I have been trying to cancel my O2 since October 2019. Sent emails, fax, and Post. o2  has been giving me a run around. Spoke to over 5 different people and telling me to mail here, to email here. and until now they have not cancelled. I had a German friend talk to them in November 2019 to try to communicate what is needed and what they told her, I did. She typed out the Letter in German and got the address to mail it too. I am no longer in Germany and still being billed. I have sent the termination notice and memo well advance the 3 months cancellation policy.  Can someone help me? what else can I do? everytime I talk to them they said they never received or they did but still no confirmation of cancellation.   Ich habe seit Oktober 2019 versucht, meine O2 zu stornieren. E-Mails, Fax und Post gesendet. o2 hat mich herumgerannt. Ich habe mit über 5 verschiedenen Leuten gesprochen und mir gesagt, ich soll hier mailen, hier mailen. und bis jetzt haben sie n

Dear O2 i am writing this to find out what’s the problem with my DSL internet connection.  I have been using it for over 4 years, and this internet connection problem has been there for longer than 1 year.  so, it appears like the photo I have uploaded and goes for 20-30min,  and sometimes just red blinking light over INFO.  And often, it comes for 2 mins or so and goes for 5 mins and it keeps repeating. Imagine how annoying it would be. I have the connection failure almost everyday.    I have cancelled the contact already and it will end soon, however I still would like to know why this keeps happening. I definitely DO NOT THINK this internet connection is worth 35 euros a month!    Dayeon   edit o2_Manga: verschoben von Router , Software, Internet und Tel

Hello,  I have a contract with a speed up to 100 Mbit. However, I generally have around only 15 Mbit which does not make sense.    Could you please help me regarding this case, Thanks! 

Hello,    I will be writing this e-mail in English due to convienience.   First of all, I am trying for months (almost 6) to get a decent internet connection. I have had nearly 8 different technician appointments, none of which worked, I was forced to pay those days in which I had zero internet too. Following this, I was sold another device (homespot) that supposedly would overcome my problem which cost me about a week to later find out that the person who sold me hadn´t the slightest idea that where I live it is not functional.    Later on I was sold another device (e-sim) for up to 250 Mbit/s. I called you during the last month to find out why I re

Hello!  I am moving to new flat(within one city). Checked the availability of o2 DSL connection there, but got "Unfortunately, O 2 DSL is not available at your place of residence.". Can i now cancel my existing contract? What is the process for that? Should i write a letter or call?  Thanx in advance.    edit o2_Manga: verschoben von DSL: Vertrag &Tarif nach Englisch o2 Community: Broadband/DSL