Hi
welcome to the o2 community!
That sounds strange indeed, maybe the order to balance out your bill has not been properly completed.
I have sent you a direct message via our @o2_Support account in order for you to send us some details about the contract, this way, we can find your account in our system and see what’s the matter there. 
Best regards,
Jan.
Hi Jan, is it possible to send me a private message? I cant seem to make my own frage, but i have a problem with my new simcard and the sepa mandat and i need this resolved as soon as possible cause i need to use this card.
