Skip to main content
Warum O2
Warenkorb
 Service
Frage

Why does my O2 account show that my contract got extended although I've cancelled my contract and received cancellation conformation per E-mail

  • February 22, 2020
  • 2 Antworten
  • 160 Aufrufe
R
Besucher:in

Hello,

I've canceled my contract (called twice and in both times they assured me it will be canceled and also sent a cancellation request per mail to O2) and received cancellation confirmation per E-mail. Why does my O2 account show that my contract got extended? Both screenshots below are from today so both are up to date info from O2

Best regards

see 

 

    2 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • February 22, 2020

    The second screenshot is not showing information from today, but in any case the information in your online account is not binding. If you terminated the contract on time and it says so in your invoice, then everything is fine.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    R
    Besucher:in
    • Ra_Ka
    • Autor
    • Besucher:in
    • February 22, 2020

    Hello,

    the second screenshot is from the invoice I received today (so it is up to date and the next one will be in a month) and if you check, it's on 18.2, the last date for termination is 08.02 and it mentions termination on 21.01. My question is the invoices are created automatically, my account mentions an extended contract, how will the invoices stop? and how can I be sure the termination is effective?

    Best regards   
     

     

    Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
    © Telefónica Germany GmbH & Co. OHG Telefónica