Skip to main content
Warum O2 Service

English O₂ Community: Mobile

  • 5,187 Themen
  • 26,082 Antworten

Helpful Articles (2)

  • FAQ section and overview of our services

    Artikel von
    o2_Michi
    o2_Michi
    Topic FAQ section and overview of our services

  • Welcome to our english speaking O₂ Hotline

    Artikel von
    o2_Michi
    o2_Michi
    Topic Welcome to our english speaking O₂ Hotline
5187 Themen
L
Neuling
LkptNeuling
gefragt in English O₂ Community: Mobile
unable to receive calls

Hi, Although I have full network coverage, I am unable to receive calls. The call is immediately terminated when someone tries to reach me and I do not receive any kind of notification. The same happens with the same SIM card on a different phone, therefore, it must be a problem with o2. Furthermore, it is possible to do phone calls, but instead of my number it shows unknown. Is there some way to fix this? thanks

4033
o2_Michi
B
Neuling
bhavikNeuling
gefragt in English O₂ Community: Mobile
O2 number portabilility to other provider

hallo, my mobile no is *******788 i want to do transfer this o2 nummer to other provider on immediate basis please do this. Thanks Edity by o2_Steffen: Number deleted - transfered from Mobilfunk/Vertrag to English/Mobile

533
o2_Kurt
C
Neuling
chrisdanceeNeuling
gefragt in English O₂ Community: Mobile
Unable to change tariff from O2 Loop

Hello, I have a similar issue to the one described here: If I go to meinO2, I am unable to change my tariff from O2 Loop, and instead I am told to call * 107 # Upon doing so, I am told to top up my credit, and cannot change the tariff still. When I ordered the Sim, I selected the Prepaid M pack, however this has not been ratified. Please could someone assist? Thanks, Chris

953
o2_Tobias
A
Anonymous
gefragt in English O₂ Community: Mobile
Community Rules - Community members giving out private information.

This Is for the attention of O2 / Community Mods This community has rules. These rules I’ve seen seen only in the German ( Deutsch ) forum. Lately I've seen a few posts with private information such as full mobile phone numbers. parts of contract numbers, PLZ or sim numbers and so on. Though the moderators removes the information in a timely manner sometime can go by before the mods makes the edits. The problem is Google indexes everything posted in this community forum in real time. Soon as a number is given out Google has already indexed the information and is available in the Google cache. I see the problem. Members are not fully aware of the community rules due to the language differences. Can someone post the most important rules here in English ? and add to the community main page so the information is always visible. I’m on line most of the time , late at night too. I see the mobile numbers posted but I can’t do nothing about it.

594
o2_Tobias
A
Neuling
anothercustomerNeuling
gefragt in English O₂ Community: Mobile
Phone stolen, don't speak German

My phone was stolen. I tried calling 089 78 79 79 40 0 to report it, but the automated assistant assumes I speak German. I do not. The O2 shop at milaneo was also completely shut today. I tried going there first. There’s no text or video support options available today. I’m lost. Please help.

1835
o2_Tobias
C
Neuling
CatholiumNeuling
gefragt in English O₂ Community: Mobile
Mein O2 account with Homespot

I switched from a DSL to a Homespot plan in April. I tried to use my old Mein O2 account to check the invoice and my contract details. But when I am logged in, mein O2 kept asking me to verify with my current phone contact number. There is only one phone number choice available, which I guess is the phone number of the SIM card in my Homespot. But I cannot access to the verifying SMS sent to that number because the SIM card is in the Homespot machine. Can I retrieve my Mein O2 account without using my Homespot SIM phone number?

6208
o2_Tobias
R
Neuling
Rui FangNeuling
gefragt in English O₂ Community: Mobile
Bill paid without internet service

Today O2 company deducted the Internet fee from my bank card, but I did not start to use the corresponding Internet service. EDIT: verschoben in Englisch o2_Maria

212
o2_Ines
G
Neuling
GilAzarNeuling
gefragt in English O₂ Community: Mobile
Top-up

Hi, I have a tarrif that i pay for 10 eur a month. last time that i toped up for 20 eur, my account automatically decreased in that 20 eur and not by 10 eur for the monthly tariff. it is not the first time that it happens, and it does not look like that i have a subscription for 2 months (automatically recharge). should i stop topping up more than the monthly tarrif? Thanks, Gil Azar

333
o2_Ines
M
Neuling
Masud Mahamud HambaliNeuling
gefragt in English O₂ Community: Mobile
can i change my number on o2 germany

I need to change my number because you chose me and I don't know how to choose.

10841
o2_Ines
dc_munich
Neuling
dc_munichNeuling
gefragt in English O₂ Community: Mobile
not receiving SMS on my wife O2 postpaid

Hello O2 customer care, I had taken my wife's o2 sim card as an additional card to my contract. It was done more than one year back (09.01.2020) . Her number was ported from Aldi talk to O2. After changing to O2 she is not receiving any sms on her phone. We have tried çhanging phones but the issue is still the same. She cannot register to O2 because registration is done through sms. And as she is not receiving any sms we cannot register. We had received two sim cards and used the one whlith SIM1 written in the card. Setting in the phone is already checked and they are set correctly. Her phone number is XXXXX Please let me know for any further details. Thanks Dhurv Edit o2 Antje: Rufnummer entfernt

422
o2_Tobias
A
Neuling
Alex_NNeuling
gefragt in English O₂ Community: Mobile
Preorder samsung s21

Hello I ordered the Samsung galaxy s21 on the 21st of February. I didn't recieve it yet and the status is still pre-order. Can I get an update on this? When is going to be sent? On the website it says it's available immediately but sill no news about the phone.

453
o2_Ines
D
Neuling
dka78Neuling
gefragt in English O₂ Community: Mobile
Contract termination due to high tariff

Dear O2, I have two o2 postpaid numbers and I want to terminate both. I have already raised notices for both numbers. As a next step, I am supposed to call o2 at “ 040 - 51 900 66 42” but I am sorry to say that I can not speak German language, so I need your help. I would like to continue with o2 if lower tariffs are offered to me. Regards, dka78

797
o2_Tobias
A
Anonymous
gepostet in English O₂ Community: Mobile
Check Out Community Weekly Review (Community Wochenrückblick )

I've been mentioned a few times in the German Community weekly review. @o2_Michi has a great writing style. Michi mentions various community members who have made great contribution to the O2 community. For example the theme of “your beautiful gardens and plants “ is interesting. In the community they ask for mobile phone testers. ( Still waiting on the English version ) In the comments the Germans shows they do have humour after all. Its worth taking a look (via language translator ) Perhaps some of the themes mentioned could be brought over to the English community in a English translation. Link to the Community Wochenrückblick Here

374
o2_Michi
J
Lehrling
jonnyzzzLehrling
gefragt in English O₂ Community: Mobile
Huawei B528s-23a with HomeSpot SIM - no internet connection

I want to try Huawei B528s-23a (Vodafone Gigacube) to use a O2 HomeSpot router. Device shows connection to the LTE network, but internet does not work. What are the instructions to configure the device to allow mobile internet?

313554
o2_Tobias
J
Neuling
jann0225Neuling
gefragt in English O₂ Community: Mobile
Cannot activate SIM card for homespot

Hello, Need some assistance in activating my O2 homespot sim. The link for activation www.o2.de/aktivieren does not work. I tried the other link freischalten.o2.de/freischalten but it keeps on asking for the sim mobile number to activate however there is none found on the homespot sim card sent to me, only a SIM Karten Nummer . Please can someone help? I cannot call the hotline as my Deutsch is not that good

791
o2_Ines
A
Anonymous
gepostet in English O₂ Community: Mobile
What you need to know about 5G frequencies

5G Logo What makes 5G better and different? Let us look. What is 5G? 5G stands for 5th generation technology for broadband cellular networks. 5G started its rollout in some parts of the world in 2019. Eventually 5G is set to replace 4G, though this will likely take some time. Though I doubt it won’t take as long as 4G (That’s 4th Generation or LTE) The reason being the basic infrastructure is partly in place. 5G will have to use higher frequency radio waves. This means the distance the radio waves are shorter. This means smaller cells will have to be set up. How that all works is a bit technical for this article, Only to say up to 3 frequency bands will be used. The frequency bands are important to provide download speeds verses the distance to the cell. As usual the cellular network will be divided into small geographical areas called cells, connected to the internet and telephone network. One of the advertised features is the potential increase in speed up to 10 gigabits per second (

420
A
B
Neuling
berythiumNeuling
gefragt in English O₂ Community: Mobile
Very poor connection with Homespot

Hi, I am currently under an unlimited homespot plan (O2 my Data Spot Unlimited) and have a homespot router loaned from o2. My homespot starts getting very slow 3 weeks ago and the internet connection is disconnected by itself continuously. Sometimes it goes below 2 Mbps or even the page for the speed test cannot be loaded. My postcode is 20251. This happens since then for most days from ~ 08.30 - ~ 19.00, and the connection is generally smooth after 8 pm at night. I called the O2 Hotline (for 4 hours!) To report the incident around 2 weeks ago. The staff there said they would check the condition of the signal stations nearby and would send me a technical report soon. I have not heard anything from them since then. I just checked through the website that the o2 staff suggested here, and found a station nearby is not working properly. I don't know if this is the cause since I have not checked if the situation was the same 3 weeks ago. I need the internet for an attendance compulsory onli

86710
o2_Tobias
N
Neuling
Nan correaNeuling
gefragt in English O₂ Community: Mobile
homespot very slow

hello, i bought a home spot with unlimited plan in november and since i bought it the speed is very low ( less than 5 mb for download ) . Sibe november only three times i got spped around 10 mb which is also very slow. until january i got message that there was a maintenance in my area, now i get message saying that one base station near is with problems. It can be serious that in Hamburg it takes 5 months to get internet working in a very expensive service. my plz is 22083. Can somebody from o2 check it?

88526
o2_Tobias
R
Neuling
Riccardo CanalicchioNeuling
gefragt in English O₂ Community: Mobile
Full signal and and very good speed test with LTE but very bad video call

Hi, I am a new o2 customer and I am trying to use LTE internet for my work. I have a very good signal at home and doing the speed tests it shows very good results that should be enough for having video call meetings. (80mbps download and 45mbps upload ping 22ms) I am in Berlin 13088 Unfortunately the the video keep breaking and it is very hard to have normal meeting conversations. Is this a temporary problem or it’s a limitation in the o2 network?

562
o2_Tobias
A
Anonymous
gefragt in English O₂ Community: Mobile
Can O2 Change My Contact Phone Number

Can someone from O2 private message me. I need to change my contact telephone number. Its not possible to change my phone number in the on - line konto only the address element can be changed. that’s not so good from o2. I look forward to your reply

2393
o2_Tobias
D
Neuling
drivescriptNeuling
gefragt in English O₂ Community: Mobile
Multicard not working any more

I activated the multisim, paid 39,99 EUR, and everything was ok. Then I stoped using the second sim for a while, and now when I insert it in the mobile phone, it sayes “SIM not provisioned for voice”. I want to use it, what I need to do? Thank You Edit by Katy: moved to English o2 Community Mobile

475
o2_Tobias
A
Anonymous
gepostet in English O₂ Community: Mobile
Example Of Rechnung ( Bill ) Translated Into English language

I have roughly translate the invoice into English for English speakers. **Please note this is only an example.** DISCLAMER The invoice you receive may be different. Please note the invoice you receive from O2 is the legally binding invoice. My translated example invoice should not be used in any way for disputes or legal claims against O2. You must always contact O2 with any billing questions.

3853
o2_Tobias
R
Lehrling
richard_deghLehrling
gefragt in English O₂ Community: Mobile
Can’t hear caller/sound on incoming calls. Faulty sim?

As the subject says, I simply don’t hear any sound from the caller on incoming calls. I don’t mean the ring - call rings fine. When I pick up an incoming call, I see that the call is connected, but I cannot hear any sound. This has been the problem since I got the SIM card from o2 around Oct last year. I have since used the SIM card in 2 different phones - but same results. SIM cards from other providers in the same devices don’t give this problem. Outgoing calls work fine too. I’m wondering if O2 sent me a faulty SIM card, or perhaps something is wrong with the settings server-side. This is frustrating, as I’m missing several important calls, where I simply can’t call back.

2206
o2_Tobias
P
Neuling
pgold30Neuling
gefragt in English O₂ Community: Mobile
Reklamation :Verbindungsgebühr berechnet

I was charged the one-time connection fee twice, at the end of November and again in December. No technician came after i opened 3 tickets and they told me on the phone i will not get this fee for an offer

728
o2_Tobias
E
Neuling
Ez MilNeuling
gefragt in English O₂ Community: Mobile
Additional Handy

I already have an existing contract with o2. My question is, can i get another handy for my wife using my account?

91
o2_Kurt

Community Wochenrückblick #23 - Echt heiß 🔥

o2_Rebecca
vor 2 Tagen

Zuletzt gelöste Fragen

Häufige Tags

Bestenliste

Abzeichen

  • Community-Testberichte Jury 2024
    tommiFFMhat das Abzeichen "Community-Testberichte Jury 2024" erhalten
  • Testbericht des Jahres 2024
    TMoneyhat das Abzeichen "Testbericht des Jahres 2024" erhalten
  • Community-Helfer:in 2024
    Bumerhat das Abzeichen "Community-Helfer:in 2024" erhalten
  • Community-Helfer:in 2024
    poaleshat das Abzeichen "Community-Helfer:in 2024" erhalten
  • Community-Helfer:in 2024
    Bollermannhat das Abzeichen "Community-Helfer:in 2024" erhalten
Alle Abzeichen anzeigen
Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica