English O₂ Community: Mobile

Hello,i accidently blocked my Simcard ( my phone turned off, when it was back on my card was blocked). Because i bought my Simcard 7 Month ago i dont remember the PIN and the PUK. Is there an online support, where i can unlock my SimCard, because i cant find any on this website, only a Hotline number which is obviously not working for me because my card is blocked.

Recently, I bought a iphone 11 pro on 2 on year contract and monthly I have to pay 64 euros for this, so I want to know that can I change my contract because I want buy a new iphone 12 pro contract.  so please help me or tell me how I can change my contract from iphone 11 pro to iphone 12 pro?? EDIT: verschoben in Englisch  o2_Maria

Hi there, I recently got a letter from O2 stating that my payment details/bank details are not pre-filled in my profile but when I log in, my bank details are already there. Is this something wrong with the system at all?  EDIT: verschoben in Englisch   o2_Maria

Dear o2 Team,I had the following issues with my LTE o2 contract:When ordering, the speed stated at my address was up to 50mbit, this is completely wrong, I have 2 bars of LTE signal and download speeds of between 0.09mbit with occasional 1.6mbit.  The mobile mast is only 200 meters away up a hill.  I put the SIM in to my iPhone and wandered up to the mast, 3 bars reception and still very very very bad unreliable speed.  I put in my Telekom SIM in to both my iPhone and LTE router (the recommended FritzBox model) and can achieve download speeds of up to 30mbit with ease. I have worked in the field of IT and Communications since 1998, so I know what I’m doing. I constantly tried to call o2 support and finally after the 6th call, I got through to someone who mentioned I should email what I have written above to impressum.cc.o2.de which is an address that eventually fails after Gmail tries several times to deliver the message.  Average time f

HiI bought the prepaid 5.5 giga sim card but I have next to no mobile data. I turned roaming on and off, changed the preferred network type to 3g but nothing helped. I have two friends who bought the same sim and theirs works fine. Please help,Nicole Edit by o2_Katja: Verschoben in unsere Englisch Community

I was charged for O2 music subscription and I don’t know why because I didn’t not subscribe to it. Now my mo they invoice is really high. I wanted to know if I could get a refund because I did not use the subscription. Edit by o2_Katja: Verschoben in unsere Englisch Community

I would like to ask how to fix this. Everytime I connect to our Wifi at home for a long time (like 2 or more days) and I connect back to my Mobile data there is no internet connection although it always shows LTE. This is the 4th or 5th times that it happened. Last time I called the Kunden Hotline and ask help, she told me to turn off my phone and remove the sim card, and I did...then my internet went back.. The next time it happened again and I called again, the same instruction was given to me plus she reset my account and it went back to normal again and I do have internet connection. Now it happened again… So everytime I lost my internet connection I should always call Kunden Hotline to reset my account????? And it will happen everytime I connect to our Wifi again and again and again.…       

Hello there!I have Aldi talk sim But I want to convert on to O2 with the same number so please anybody tell me whats the procedure and O2 packages? thanks  Edit: Relocated to English Mobile - o2_Kurt

We’re on a minimum 24 month contract, so it looks like we shouldn’t be charged the €49.99 router provision fee — but we have been.Can anyone tell me where this has come from? Am I getting something wrong?    Rufnummer editiert. o2_Ines.

Hallo, I have been contacted by o2 when i tried to end my mobile contract. They offered a very good deal for mobile(o2 Free boost) and internet(o2 unlimited max) together. While sending the contracts they have changed the prices for the internet contract. Tried to contact twice after that but nothing done. this bad responses really makes me rethink on going forward with my contracts.  I hope here at least my questions are answered.Thanks.

Hello, Im working in Germany as a truck driver with official DE work contract, 25days of 1 month im working in germany, but officialy i live in Lithuania(EU country)..I would like to have unlimited plan with O2, becouse most of the time i am in germany and according to EU fair usage policy i should in this case have german sim card, but as i understood you(o2) require me to have residance(home adress) in germany? There is no good plans for me with prepaid cards here , so is there a way arround for me to have a contract with you(o2)? 

Hello Need quick assistance if possible.3 days ago i bought 02 prepaid card in REWE.I finished video identification, and now waiting for activation or activation email.Nothing happens, and the problem is i need it for my work.I dont wanna use other card since it is the same procedure.Can anyone help me?  Edit o2_Vivian: verschoben Prepaid → English o2 Community: Mobile

Dear O2 team,I am trying to login with Mobile number, shows that “You are not yet registered for "my O 2 ". To register, please use the following linkfor registration” It is important to mention that I have already registered my mobile number in November 2020. Since then I am logging in with sms-code.However, today after restarting my phone I could not enter my PIN and PUK code. Therefore, I tried to log in in My O2.  On the other hand, after I logged in to the O2 website using  my email address, I can only see the information about the “O2 my Home M internet contract”. But I can not see the other information of my O2 sim card in order to see my Sim PIN and Sim PUK code. Any help or suggestions in this matter would be extremely appreciated.

Dear O2 team,After log in to the O2 website using  my email address, I can only see the information about the “O2 my Home M internet contract”. But I can not see the other information of my O2 sim card in order to see my Sim PIN and Sim PUK code. Any help or suggestions in this matter would be extremely appreciated. Edit by o2_Katja: Verschoben in unsere Englisch Community

I have placed a order of Iphone 12 pro max and received a mail regarding payment of 1 euro. But  I am unable to do payment as it says “Daily limit exceeds try another day”. I am trying from last 2 days but payment declined. Kindly help and resolve. Edit by o2_Steffen: Beitrag verschoben iOS → English o2 Community: Mobile

Hallo, i would like to switch from WinSim to o2. My contract with WinSim ends on 19.09.2021 and I already informed them that I would like to terminate my contract with them as I am well within my notice period. They agreed to this. Can I get an explanation from o2 side if I have to wait until September or can I start the porting process now? A feedback will be well appreciated. Best,Okeyfykes Edit by o2_Katja: Verschoben in unsere Englisch Community

Hallo,I live in Memmeldosrf 96117, street XXXXXXX.  Internet home spot (50mb/s), is with very little flow,download speed is 3-4 mb/s, upload 5-6 mb/s.  Can you tell me what the problem is and is there any solution???GreetingsIlija  Edit by o2_Katja: Verschoben in unseren Englischbereichedit o2_Tobias: out of data-security-reasons the exact street was deleted

Hello,I will be writing this in English as my writing German is not great.I will do my best to describe my problem. I have the Home M 50mb LTE of unlimited data.For a week now, my router randomly loses connection many times per day for no apparent reason and i have to log into 192.168.1.1. to put my password and pin to start it again, it wont come back on its own. (Having to access 192.168.1.1. to start it again is normally only necessary when i restart the router, such as unplugging the power) I have this internet for 3 months and it never gave me this kind of issue before. Please, is there anything i can do? It’s so frustrating to have to go into my router’s menu 20 times per day. 

I have seen so many threads about this topic and have already applied everything but couldn't find the Contract number. I bought a device last week and need to register on O2 portal. I need this contract number for login on mein O2 portal.

My internet package is supposed to be 40€ monthly but I've always been overcharged. I've twice returned my router to the agent from where I bought this package but they promised to rectify it. Last bill was above 100€ but I didn't pay and service has been disconnected. Please cancel this crazy contract and tell me where to post your router to. Thanks  Edit by o2_Katja: Verschoben von Mobilfunkvertrag in unsere Englisch Community

Hi, is it possible to reset my login data so that I can finally login and see my invoices?I was going back and forth for a while on this and there didn’t seem to be any resolution. Issue: When I login there I can’t see my invoices - I only get access to the community. Is there someone that can fix my account?  EDIT: verschoben in Englisch   o2_Maria

Hi, We have 2 mobile phone contracts with o2. Unfortunately when we signed up they did not tell us in the shop that there is the family bonus, so we have two separate contracts, under separate customer numbers.The 2 year contracts will expire in this year, mine in september and her in december. I already see that mine can be prolonged, but the offers I see are worse than the ones I see under the ‘for o2 customers’ section on the website.my question is how it would be possible to get the ‘for o2 customers’ tariffs for prolonging the contracts?another question is that with my current contract I have a phone included. I do not want a new phone now, but is it possible to include a phone later on during the next 2 year I’ll sign up for? thanks

i want to port O2 to Lebara. PLease release my O2 number 0176xxxx6633  edit o2_Solveig: verschoben von o2 Mobilfunkvertrag → English o2 Community: Mobile

Hi All,I am trying to troubleshoot very poor latency on my O2 Homepot. Download speeds are fine but as we all know that is pointless for any kind of video calling when the latency is over 300ms during a call to someone else in Berlin. Let alone international. So I am trying to access the router to check the signal and QoS. The sticker at the bottom of my router says to go to http://o2.spot. But o2.spot doesn’t go anywhere and 192,168.1.1 doesn’t either. No VPN or anything else impacting my browsing experience. What am I doing wrong here?

Guten Tag.  Ich bin ein Ausländer, also schreibe ich durch einen Übersetzer.  Meine Bestellnummer lautet xxxxxxxxx.  Ich habe für meine Bestellung keine SIM-Karte mit einer Telefonnummer erhalten. (Bestellnummer und Screenshot mit Kundendaten entfernt, o2 Michi)