Hello,
I live in 98693, ilmenau.
In March,2021 I made a 2 year contract for LTE/4G.
I am facing internet problem in my area since last 1-2 months and it seems like no one is hearing this problem.
I called the customer service and there is no positive response from them.
Is there any process to break my contract as this is problem from O2?
Please help me.
Best Regards
Rachit Gupta
Edit by o2_Katja: Verschoben in unsere Englisch Community
+7
Mobile contracts are not limited to a specific location, so problems in one location are not grounds for extraordinary termination. Is the problem just that the coverage is not good or was it better before?
Hello,
“Is the problem just that the coverage is not good or was it better before”- It is bad since the day I am using it. I have complained about the speed and local O2 store people said that some work is going on and it will be better in a week or so.
Regarding your answer - “Mobile contracts are not limited to a specific location, so problems in one location are not grounds for extraordinary termination.” - sellers must warn before making a contract, because if I am buying in Ilmenau then it is obvious that I am going to use there rather than in some other city, or sellers should not make new contracts if the network does not have capacity for new consumers.
As a consumer, what can I do now?
Dear
welcome to our community. 
It's like
You have a 14-day right of cancellation if, after taking out a mobile phone tariff online, you find that it is not what you expected. However, the time has already passed and you have also ordered from a shop, so this does not apply.
Please take a look at our article Self help guide for network issues. What does the Live-Check says, how is the network working for you? Here you can always report a fault yourself if none is displayed and you think the network is not running as desired.
Kind regards,
Andrea
Hello Rachit,
some friends and I are facing the same problems in Ilmenau. The internet speed is incredibly slow and reaches rarely more than 1 MBit/s for 1 till 2 month. Before the speed was ok.
Currently the live Check says again that troubleshooting work is going on and it is finished till June 4th Live-Check. I hope it works this time.
I opened a thread a month ago:
+5
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