Can you please reply back as soon as possible.

Hi @Uyanga, 

welcome to our English Community. Nice to meet you here. 

As I see in your data, you already deactivated “o2 My Prepaid Data Pack M” on 19th April and “o2 My Prepaid Data Pack XL” on 20th April 2021. 

This means at the moment, you do not have any pack activated. 

I also see that you have already transferred your mobile phone number to another provider. This means that I need details concerning your bank-account in order to transfer the credit to your personal bank-account. 

I will write a private message to you in the next minutes at @o2_Support. 

Loving greetings,

Tobias

Can you please send met the message again. I am unable to login to the previous account maybe because I transferred the mobile number to another provider. Can you please send me the private message for me to give you my bank account details

Hello @Uyanga2021,

I will copy the message from @o2_Tobias and send it right to you from our account @o2_Support.

You will receive it within a few minutes.

Kind regards

Jessica

I am unable to login to the account back.. It asks for a new email address and a username every time for login. Can you please contact me on my mobile number or can you please give me a contact number where they can talk in English so that I will be able to explain the issue. I am sure, this account would also go away and I am running out of the email addresses to ask a question. I am unable to access to the private message you are sending me, I don’t know what is the issue. 

Hi @Uyanga , @Uyanga2021 or @Uyanga2022, 

please stop activating further community-names. 

Which community-name would you like to use in the future? I will then cancel the other community-names for you. 

For your community-name @Uyanga2021 you have already received a private message via @o2_Support. Unfortunately, it was not activated for you so that you could not send a reply. I have followed you now . Please reply there to my request. 

Thanks a lot. 

Loving greetings,

Tobias

Hi,

I am sorry for using multiple accounts.. I could not login back to this account as it was not activated.. I will use @Uyanga2022 and you can delete the other accounts for me.

Can you please send me the private message to this account.. I am able to access this and it seems to work. I have changed the service provider and that was the reason I could not login back too I guess

Hi @Uyanga2022, 

thanks for your message. 

I have just deleted your 2 community-accounts according to your wish. 

Additionally, I have just sent a private message to you via @o2_Support. I hope that you can reply there this time. 

Loving greetings,

Tobias

Hi @Uyanga2022, 

until now, I did no yet receive a response from you under @o2_Support. 

If you still need my help, just let me know. 

Loving greetings,

Tobias