How to cancel my contract

Dear Dear customer servie,

I have my contract until 22th  November 2021, (which are O2 free M boost and o2 my data S, )and I have noticed that I would like to end my contract.

I called o2 customer service 19th May 2021, saying that I would like to “end”my contract.

But unfortunately, they made mistakes and they extended my contract starting 20th/May 2021for 2 years !!

How could it be happened??

How can I end my contract ?

Should I pay extra fee even though I didn’t make any mistakes?

Thank you for your help!

Hi @Richan1028,

you can revoke a contract extension for 14 days. Don’t worry. The best way to cancel is to send a letter or FAX.

Kind regards,
Alex