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Netiquette - Our guidelines in the o2 community

Netiquette - Our guidelines in the o2 community
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In order to guarantee a polite and respectful interaction with each other, we have developed some guidelines together with the o2 Community users.


First of all, we know how much it hurts when something doesn't do what it's supposed to. However, we would like to point out that there are only human beings at the other end of the line.


And the most important information regarding the security of all users right at the beginning:

Due to this community being a public space you must never publish your personal data in any of your posts. If a moderator needs several information for solving your problems, those will be requested via an official o2 account if necessary.



  1. General
  • Changing a user name once it has been chosen is only possible in exceptional cases and only by an o2 moderator.
  • Political and illegal posts / statements (insults, abusive criticism, disparaging and racist remarks) are prohibited. Users who violate this rule will be excluded (also concerns the representations and the avatar in the own profile).
  • Contributions that violate applicable laws, incite to criminal acts or endorse criminal acts are not permitted and will be reported to the police.
  • Self-promotion as well as advertising for third parties is not desired.
  • For data protection reasons, the names of employees may not be mentioned.
  • Cross- and double-posting, i.e. posting the same question or comment multiple times in the community, is not encouraged. Please use the "Edit" function to edit the post or add additional information.
  • Links to other pages can be inserted. Please note that links to pages that violate our terms of use are not allowed.
  • Publication of individual e-mails or private messages (PN) of other persons without explicit consent of the sender, as well as statements that violate the copyright of others are prohibited.
  • Contributions with the purpose of impairing the market opportunities of certain products or suppliers ("manufacturer bullying") or improving them ("manufacturer pushing") are not permitted.
  • The use of multiple accounts is not desired. Exceptions must be requested from the moderation.


  1. Respect and courtesy
  • The o2 community stands for respectful, objective and polite interaction with each other.
  • Don't forget that there's a human being on the other side, and you're always dealing with people.
  • Meet your counterpart at eye level, not from above.
  • Be friendly, even when making critical contributions.
  • Continuous writing in CAPITAL LETTERS or continuous boldface is usually interpreted as aggressive shouting and should therefore be avoided.
  • In addition, it is considered intrusive and impolite to line up several punctuation marks in a row.


  1. Care
  • Write your posts in a way that is easy to understand, so that misunderstandings are avoided.
  • Think first, then post: Before you send a contribution, read it through again. Express yourself as clearly and unambiguously as possible. The danger of misunderstandings is always given, if one stands only in written contact.
  • Be as brief as possible, but don't leave out important details. Very few people really enjoy reading very long posts.
  • Use quotations sparingly and only if they contain only the absolutely necessary parts of the original text.


  1. Openness
  • Respect the diversity of opinions and be open to other arguments and other opinions.
  • Express your personal opinion and describe your experiences. But always remain respectful and constructive.


  1. Criticism
  • Critical contributions are legitimate if they are authentic and do not contain false statements of fact or vituperative criticism.  
  • Show willingness to accept even critically expressed criticism.




If someone violates these rules, we reserve the right to warn him or her, to close topics and, if necessary, to exclude the user from our o2 community. Please also note the terms of use for the o2 Community.

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