Netiquette - Our guidelines in the o2 community

To ensure polite and respectful interaction, we have developed community guidelines—called “netiquette”—together with the o2 Community members.

General

• In the o2 Community, we address each other using the informal “you.”
• The o2 Community is a public platform. For the protection of members, publishing personal data—especially non-anonymized invoices or itemized billing statements—is prohibited. Personal data is only requested by o2 moderators when necessary and shared via private messages.
• Illegal content (insults, defamatory criticism, degrading or racist statements) is prohibited. Contributions that violate applicable law (including copyright or trademark law), call for criminal acts, or endorse criminal acts are not allowed. Political, religious, and ideological content should be avoided.
• Self-promotion and advertising for third parties (e.g., donation requests or survey participation requests) are not allowed. Exceptions apply to links providing additional information that are directly relevant to the content of the post.
• Mentioning the names of o2 employees is prohibited for data protection reasons.
• Publishing emails or private messages (PMs) without the explicit consent of the sender is prohibited.
• Cross-posting and duplicate posts—i.e., posting the same question or comment multiple times—should be avoided. The “edit” function can be used to revise posts or add additional information afterward.
• Links to external websites are permitted if they comply with the o2 Community’s terms of use and guidelines.
• Posts intended to negatively impact the market opportunities of products or providers (“manufacturer bashing”) or to promote them (“manufacturer pushing”) are prohibited.
• The use of multiple user accounts should be avoided. Exceptions must be approved by o2 moderators.

Respect and Courtesy

• The o2 Community stands for respectful, factual, and polite interaction.
• We always remember that the other community member is a human being.
• We treat each other as equals, not in a condescending manner.
• We remain friendly, even when expressing criticism.
• Writing in ALL CAPS or using bold text is generally interpreted as shouting or aggressive behavior and should be avoided. Likewise, using multiple punctuation marks in a row is considered intrusive and impolite

Care

• We write posts in a way that is easy to understand and express ourselves as clearly and precisely as possible. This helps avoid misunderstandings in written communication.
• We keep our contributions as concise as possible without omitting important details.
• We use quotations sparingly and avoid quoting entire texts—only the relevant parts should be cited.

Openness and Criticism

• We respect diversity of opinion and remain open to arguments and differing viewpoints.
• We always remain respectful and constructive when expressing personal opinions or sharing experiences.
• Critical contributions are legitimate if they are authentic and do not contain false statements of fact or defamatory criticism. We show willingness to accept constructive feedback.

We reserve the right to edit or delete posts that violate the community guidelines. In cases of repeated or particularly serious violations, we may temporarily or permanently exclude members from the o2 Community and suspend their user accounts. Please also note our general terms of use.