English O₂ Community: Mobile

Hi, I am a new o2 customer and I am trying to use LTE internet for my work. I have a very good signal at home and doing the speed tests it shows very good results that should be enough for having video call meetings. (80mbps download and 45mbps upload ping 22ms) I am in Berlin 13088 Unfortunately the the video keep breaking and it is very hard to have normal meeting conversations. Is this a temporary problem or it’s a limitation in the o2 network?

Can someone from O2 private message me. I need to change my contact telephone number. Its not possible to change my phone number in the on - line konto only the address element can be changed. that’s not so good from o2. I look forward to your reply

I activated the multisim, paid 39,99 EUR, and everything was ok. Then I stoped using the second sim for a while, and now when I insert it in the mobile phone, it sayes “SIM not provisioned for voice”. I want to use it, what I need to do? Thank You Edit by Katy: moved to English o2 Community Mobile

I have roughly translate the invoice into English for English speakers. **Please note this is only an example.** DISCLAMER The invoice you receive may be different. Please note the invoice you receive from O2 is the legally binding invoice. My translated example invoice should not be used in any way for disputes or legal claims against O2. You must always contact O2 with any billing questions.

As the subject says, I simply don’t hear any sound from the caller on incoming calls. I don’t mean the ring - call rings fine. When I pick up an incoming call, I see that the call is connected, but I cannot hear any sound. This has been the problem since I got the SIM card from o2 around Oct last year. I have since used the SIM card in 2 different phones - but same results. SIM cards from other providers in the same devices don’t give this problem. Outgoing calls work fine too. I’m wondering if O2 sent me a faulty SIM card, or perhaps something is wrong with the settings server-side. This is frustrating, as I’m missing several important calls, where I simply can’t call back.

I was charged the one-time connection fee twice, at the end of November and again in December. No technician came after i opened 3 tickets and they told me on the phone i will not get this fee for an offer

I already have an existing contract with o2. My question is, can i get another handy for my wife using my account?

I have a question, My tariff is O 2 Free Unlimited Max Online! I want to take this package: https://www.o2online.de/e-shop/samsung/samsung-galaxy-s21-128gb-grau-mit-tablet-details?ohne-tarif=nein&zielgruppe=bestandskunden&vertragsart=ratenzahlung&tarif=o2 -free-m partner card I honestly need a device, why not use pleasant with useful! I wonder if I will be left with my package, which I now pay monthly, or is it something new?I am interested in this package and would like to continue the normal contract. If anyone can assist me with the realization I would be immensely grateful! Asap please . Thank you!

No matter how I try I cant find the app to play the movie I have just rented (part of the O2 Free Movies Offer) So far I can only stream the movie on my Desktop Computer but I want to watch the movie on my 4K TV. Can someone point me in the direction of the O2 Movie app ?

Hi everyone! So I just got the invoice for the last month on my email (also need to discuss changing the email for login here and the app, but more of that later), and I see that I was charged something that I canceled. Basically, I had O2 Free M tariff before and I wanted to change it. Before deciding on a new tariff, in January I activated O2 my Data Unlimited Since there was a cetrain day that I could cancel the additional option, I waited and cancelled it on the day, which was the last day in my invoice month and the charge for it should have been in that invoice only. In the next invoice period, I have my only O2 Free M tariff for the time I used it, the new O2 Free L tariff I activated, but also O2 my Data Unlimited for both periods (O2 Free M and O2 Free L). That is additional 38 EUR that I should not have been charged. Nowhere on the app does it say I have this activated, and the option was shown to me as being previously activated and the date it was deactivated, but I don’t s

How can I charge my prepaid O2 sim card with PayPal or credit card?

hallo, i want to terminate my contract so i send termination to check24. my mobile no. is ******570 thank you, yash shelat Edit by o2_Steffen: Number deleted, verschoben in Englisch

Hi there, I have a letter authorization from my company to keep the phone sim card that they provided to me, how I can get a O2 contract and keep the number? I’d like to receive support in english please. Thanks in advance! EDIT: verschoben in Englisch o2_Maria

I ordered a postpaid plan online on February 26th, 2021, but have not yet received the simcard. It is already March 6th, 2021. I need for it badly for my online class on march 8. I have checked the status, the address and the data are correct, please help me, this is the order WSFCxxxxxx. I cannot see the status of delivery because of no tracking number. Please help me? Thank you very much in advance. Edit o2_Vivian: Auftragsnummer entfernt und verschoben o2 SIM-Karte → o2 English Community: Mobile

Hello O2 community, Hope you are doing good. I have been customer for O2 for a few month (With no permanency contract that allows me stop my contract everymonth). In order to get a large tarif, I called support to get unlimited and repeated them several time that I didn’t want permanency of 24month, after confirming new tarif change I found in My O2 that I had 2 years contract, so I had to cancell it and wait for the cancellation. When the cancellation was done I called again to get the new tarif requested by me last week and repeating again several times that I didn’t want to have permanency with O2 and I want to be able to cancel my contract monthly eventho I have to paymore month to month. Today I went to my O2 website and I have again permanency, I don’t know if O2 support is taking it seriously or it’s just a joke. It has been already more than 10 calls to the support for an O2 mistake, please solve this situation ASAP.,or cancel my contract with O2 and I’ll look for another provi

Schöne Grüße! Meine Bestellnummer lautet WSFCxxxxxxx. Die Bestellung ist bestätigt, aber ich habe seit Tagen keine Updates erhalten. Ich brauche so schnell wie möglich Hilfe. Englisch wäre besser, da ich Google Übersetzer verwende, um dies zu schreiben. Pass auf dich auf und hab einen schönen Tag! Greetings! My order number is WSFCxxxxxxx. The order is confirmed, but I got no updates for days. In need of assistance as soon as possible. English would be better, as I am using google translate to write this. Take care and have a great day! Edit o2_Vivian: Auftragsnummer entfernt. Verschoben von SIM-Karte → o2 English Community

Hallo Hi i have a question,it’s possible to change my sim card from (O2 free l online (lte/5g)) to (o2 free unlimited smart) my number is xxxxxxxx and please tell me how much should i pay monthly if it’s possible Ps: i’m 21 years old Thank you for helping (Mobile phone number removed, o2 Michi)

Hello, I would like to order an extra sim card. How can I do this? Edit o2_Vivian: verschoben von SIM-Karte → o2 English Community: Mobile

First register at "My o2" Click HERE You will receive a password by SMS. How you can read the SMS with your Homespot is described in *O2 Tutorial video which I have made into screen grabs from the video. Descriptions in English. * Original ( DE ) German Video here Ok here we go ( Hope my tutorial will be of help ) Important: Click photos for full image. (Sample image translation for information only.) BUT you must SCROLL DOWN to view the next screen shot.

Mobile data is usage increasing massively thanks to Home Office and internet streaming. How does the Cell Tower work. Let’s take a look behind the scenes of a typical Cell tower in 2021. A collection of Cell Towers lined up together is known as a Mobile Network. The receiving end of the single from the cell towers is known as the Terminal Device. Typically, this is your smartphone, routers and Internet of Things ( IoT ) The Transmitter is known as a base station. It can be a free-standing mast or on the roof of a building for very localized coverage. Antennas The base station needs different components in order to perform different tasks. In addition, the cell towers must have the ability to “talk” to each other. via microwave or cables This is known as the “Core Network “ Other components include the base band unit as well as the radio modules. Most of the time you will notice these as a small building or a large box/ boxes The most visible part of the transmitter is the antennas. So,

Hi all, I am in need of urgent English support with no luck when reaching the customer service line because I can’t recognize the numbers being ask to get through to an agent. Can anyone from the English department please contact me? my phone number is xxxxxxxxxxxxxx (Private mobile phone number removed, o2 Michi)

TelefnicaO2 will convert the existing 3G network to more powerful 4G technology in line with all mobile network operators in Germany. Back in November, 2020 ,Markus Haas ,CEO announced plans to switch off the 3G/UMTS mobile network by mid 2021, ( Ahead of schedule ) How far are those plans progressing? Has the O2 Technical team considered the effect the switch off might have on the Homespot routers.? By default the routers are configured to use 3G and LTE. With 3G being the fall back. In crowed networks the router could fall back to 3G. Will there be a firmware update to those who might be impacted ? This issue needs to be addressed for those who may be impacted by the change. Perhaps the change over has been announced in the German forum ? Can someone from O2 respond and explain the change over in this forum ?

Hello, I and my wife will move back to my home country next month. So, we want to terminate our mobile contracts. We called to O2 for asking such thing. Unfortunately, He can only speak German. I tried my best to communicate with me in German, but cannot fully understand. Our contracts will end in May and December. What I get from the call is We need to provide de-registration certification and a notification of your new, foreign domicile alternatively a confirmation of your employer or landlord. We need to pay three months fee for cancellation. My question is: For the de-registration, the earliest date that we can do registration is 7 days before our leaving. Thus, although we can send the certificate before our leaving, we cannot receive the confirmation letter from o2 because we will not live in Germany at that time. Is it possible to send the confirmation letter by email? If yes, how should do for it? How should I provide my foreign domicile? And, I will start to search a job after