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o2 home spot frequent disconnection and internet speed is very slow

K
Rang

Hi Team,

 

I have O2 Home Spot connection and the connection is disconnecting very frequently with very slow speed. kindly check and do the needful.

 

Edit: Thread moved to “English Mobile” - o2_Kurt

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Lösung von o2_Lars 17 June 2021, 14:09

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3 Antworten

o2_Tobias

Hi @kashif094, 

welcome to our English Community. I regret that you are not happy with the mobile internet-connection of your o2 HomeSpot. 

Did you already check online our Livecheck if you see any disturbances for your area?

It might also help to put the o2 HomeSpot near a window. Did you already try this out?

I hope the suggestions are already helpful to you. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
K
Rang

Hi,

I tried all the possible solution but the result is still same. 

5G network is not available, it was working fine 2 week before now no 5G signal. Internet disconnect very frequently after every 30-40 Minute internet disconnected. Speed is slow very slow, earlier it was around 50 MBPS now its below to 10 MBPS. 

 

o2_Lars
Benutzerebene 7

Hello @kashif094,

I had a look into this, as far as I can see you are already in contact with our colleagues via phone. I am sure they will find a solution for you :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

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