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Select & Stream + O2 app

D
Rang

Hi,

I subscribed to O2 HomeSpot and there was a free one year streaming service offer attached to it (“Select & Stream”). Great, but I don't find where to activate it/use it. Isn't there a way to access this from MeinO2 website? 

Or is it something for which I absolutely need to have the Mein O2 mobile app? The reason I ask this is another issue I have. My phone is an Android one which has it's Google Play store set to a different country (not Germany) in which the MeinO2 app is NOT available. I can't change the phone to the German Google Play Store because of my banking apps from the other country. So I absolutely need to set things up at the website and not at the app (unless there is a solution, maybe a pkg file form the O2 app?).

Thanks a lot

6 Antworten

witti
Rang
Benutzerebene 7

Did you recocgnized that the message will arrive after 30 Day .

This 30 Days are over?

b.W Witti

Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
D
Rang

Oh, I did not know there was a 30-day waiting period. Thanks for letting me know. The fact is, I don't speak any German at all so I do everything with not so reliable help of Chrome translator. It's tough sometimes. So all I have to is wait. Ok!

witti
Rang
Benutzerebene 7

Yes, if you don‘t get ist in time, what‘s possible, contact kundenchat. But first 30 Days. waiting time.

Bw Witti 

Nicht jeder der über 1.80m ist, ist auch ein großer Mensch. Manchmal können kleine Menschen Riesen sein.
o2_Tobias

Hi @davidfm2021, 

 

welcome to our English Community as a new customer. 

 

I regret that something went wrong with the pack “o2 Select & Stream”. I just booked it for your tariff. 

 

As @witti already told you, you will receive an activation-link now within the next 30 days. Afterwards, you have 30 days time to choose your streaming-product. 

 

You find further information here: 

(unfortunately in German)

 

But you have the possibility to use Google translator. Just follow the instructions mentioned here: 

 

I hope I could help you with this information. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
D
Rang

Hi,

I think I did manage to choose the service (Sky Ticket) I will use my Select and Stream credit with. I received an email about it, clicked on it, followed the steps, and at the end there was something about 24h before completion (sorry for being so vague, but I had to navigate all this with Google Translator, a nightmare).

All this was last week. I didn't receive any further communication. Now what I want to know is how to actually use the credit on Sky-Ticket (I'm not their customer yet). Should I register with Sky first? Do I have a promo code to use with them? Sorry but I have no idea what to do from now.

Thanks 

o2_Matze

Hi @davidfm2021 

Did you check if you received an email from sky or a text message on your homespot router? 

If not we have to further investigate what happend and why you didnt get any message reagarding the activation.

Best Regards Matze 

https://g.o2.de/wcr

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