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Refund after buying a tariff by accident

  • June 14, 2021
  • 3 Antworten
  • 86 Aufrufe
D
Besucher:in

Dear O2,

Today, when I tried to buy a new tariff for my o2 sim card, I accidentally bought a new tariff (All-Net Flat) on your phone customer service due to my weak German. This was totally by mistake and I had to pay 15 euros for a tariff which I will never use. 

I would like to have a refund for this and give up on the tariff which I bought by accident. Is this possible?

Many thanks in advance for your support.

Best regards,

Lösung von o2_Tobias

Hi @dzoztan, 

welcome to our English Community. Nice to meet you here. 

Of course, I will help you in this case. Sometimes it is not so easy if everything is in German. 

I just deleted the “Allnet Flat” for you and gave you a credit of 14,99 €. 

I hope you agree to this solution.

If you have any further questions, just come back here to our English Community. 

 

Loving greetings,

Tobias 

3 Antworten

o2_Tobias
  • o2_TobiasTeam
  • Lösung
  • June 15, 2021

Hi @dzoztan, 

welcome to our English Community. Nice to meet you here. 

Of course, I will help you in this case. Sometimes it is not so easy if everything is in German. 

I just deleted the “Allnet Flat” for you and gave you a credit of 14,99 €. 

I hope you agree to this solution.

If you have any further questions, just come back here to our English Community. 

 

Loving greetings,

Tobias 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
D
Besucher:in
  • dzoztan
  • Autor
  • Besucher:in
  • June 15, 2021

Dear Tobias, many thanks for your quick and kind support.
All the best,
Denizhan

o2_Tobias
o2_Tobias
  • o2_TobiasTeam
  • June 16, 2021

Hi @dzoztan, 

great that I was of help to you. 

Have a nice and sunny day. 

 

Loving greetings,

Tobias

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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