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keep my old number

  • June 9, 2021
  • 2 Antworten
  • 112 Aufrufe
S
Besucher:in

Hello,my contract is finishing on 18 october this year and after that i want to keep my number on pre-paid.But some of employees said to me if you dont extend your contract my number will be deactivated,its that true?Thanks

Lösung von o2_Lars

Hello @Sashko and welcome to our o2 community :-)

I am sorry to hear that you want to cancel the contract with us. Regarding the cancelation you will find further information in this article.

As @Bollermann already said we do not offer the transfer of a mobile number from a postpaid to a prepaid contract. If you need the phone number the only possibility is to transfer it to another mobile operator :-/

Regards,

Lars

    2 Antworten

    Bollermann
    Legende
    Forum|alt.badge.img+46

    Hello, 

    my english isn't perfect, i hope you understand me 😉

     

    it's not true. After the end of your contract and deactivation you have 90 Days to take your number to another Prepaid Provider. But it's not possible to Change vom o2 Postpaid to o2 Prepaid.  

    be kind 🙂 or be quiet🤫
    o2_Lars
    • o2_LarsModerator
    • Moderator
    • Lösung
    • June 17, 2021

    Hello @Sashko and welcome to our o2 community :-)

    I am sorry to hear that you want to cancel the contract with us. Regarding the cancelation you will find further information in this article.

    As @Bollermann already said we do not offer the transfer of a mobile number from a postpaid to a prepaid contract. If you need the phone number the only possibility is to transfer it to another mobile operator :-/

    Regards,

    Lars

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