Cancelling via priority notice
You have the option to set your priority notice online at our customer center („Mein o2).

• Set your priority notice (Log-in needed)
• How do I register or log in for „Mein o2“? (FAQ: Managing your account online)

Your priority notice will be valid for 10 days.
If you do not confirm your priority notice within 10 days by telephone or online-chat (a service number will be given to you with your notice and will free of charge) it will expire automatically and your contract will continue.

Cancelling via written letter

Address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

................................................................

Notice Periods:

Mobile tariffs with a minimum contract term of 24 months do have a notice period of 3 months. If you do not cancel your contract in time, your contract will run for another 12 months.

Mobile tariffs with a contract duration of one month („Flex-Vertrag“) do have a notice period of one month. If you do not cancel your contract in time, it will run for another month.

Some special tariffs have varying notice periods. Our customer services will gladly inform you in detail.

How do I find out my contract renewal date?

You can manage your contract in „Mein o2“. Please click on „Mein o2 Übersicht“ to check your contract duration or tariff.

How do I withdraw from my cancellation?

Our customer service will help you with withdrawing from your cancellation.

How can another person adopt my contract?

This is possible with our so-called „Vertragsinhaberwechsel“. See how this works here.

I want to change individual options in my tariff

You can change individual options and packs here:

• Mein o2
• By telephone via our customer service

Priority Notice

You can set your priority notice at our customer center here.
If you intent to retain your telephone number, please do not cancel via above mentioned ways. In this case your new network operator will cancel your o2 contract. We’ll gladly advise you by telephone Monday to Friday, 8am to 10pm, Saturday 9am to 10pm as well as Sunday/Holiday 10am to 10pm.

Cancelling via written letter

Address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

................................................................

Notice Periods

The notice period for tariffs and options without minimum contract term is 4 weeks to the end of a month.
The notice period for tariffs and options with minimum duration term is 3 months or 4 weeks to the end of your contract duration (depending on your contract). You can check your notice period in your confirmation letter at „Allgemeine Infos“.

Your contract may extend automatically, dependent on your tariff. If you have a contract with minimum duration term, you can check your contract duration online at „Produktinfo".

Cancellation because of technical malfunctions?

Call us for free: Kündigung wegen technischer Störungen im Festnetz

Cancellation because of moving?

You can take your DSL connection with you, without cancelling: Umzug

Cancelling Individual Packs and Options?

Please get more information here: Optionen und Packs

Access to our Customer Center After Cancellation

After your cancellation you will be able to log in to our Online Portal for another 6 months to check your bills. For log in, please use your access data as usual.

Withdrawing from a cancellation?

You can withdraw from a cancellation up to 6 days before your termination date.

If you want to withdraw from a cancellation including number portability, which is a cancellation that reached us via another network provider, please turn to this provider in order to withdraw from your cancellation order. With the cancellation of the number portability the cancellation order with o2 will be automatically discarded.

In all other cases please call our customer service in order to withdraw from your cancellation.

Owner Change of Your Contract

Please check here, how another person can adopt your contract: DSL: Vertragsinhaberwechsel

Rental Device – Router, Modems & Mediadevices
Generally, provided devices such as DSL Modems, -Router or Media-Receiver etc.) are rental devices and therefore have to be returned to us after cancelling your contract with us. You will receive a returns note together with your confirmation of cancellation in order to send us your devices free of charge.
Please keep the deposit receipt, which you receive upon sending the devices.

If you lost your return slip, you can generate another one via our partner DHL. Please therefore visit: Rücksendung DSL Hardware
In order to print the return slip you’ll need your customer number. You’ll find it on your bill. If you printed out your return slip, you can send your package postage free in any branch of the Deutsche Post AG. Please make sure you also send in any accessories belong to your devices.

Cancelling via priority notice

You have the option to set your priority notice online at our customer center („Mein o2).

• Set your priority notice(Log-in needed)
• How do I register for „Mein o2“? (FAQ)
• How do I log in to my customer portal at „Mein o2“? (FAQ)

Your priority notice will be valid for 10 days.
If you do not confirm your priority notice within 10 days by telephone (a service number will be given to you with your notice and will free of charge) it will expire automatically and your contract will continue.

Cancelling via written letter

Address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

………………..

Contract Renewal Date

You can manage your contract in „Mein o2“. Please click on „Mein o2 Übersicht“ do check your contract duration or tariff.

Withdrawing from a cancellation?

Please call our customer service in order to withdraw from your cancellation.

Owner Change of Your Contract

Please check here, how another person can adopt your contract: DSL: Vertragsinhaberwechsel

Please cancel by telephone We are here for you 7 days/week.

In case of Number Portability, your new network provider will cancel your contract. We’ll gladly advise you in this case by telephone.

Access to our Customer Center After Cancellation

After your cancellation you will be able to log in to our Online Portal for another 6 months to check your bills. For log in, please use your access data as usual.

Withdrawing from a cancellation?

Please call our customer services in order to withdraw from your cancellation: Kontaktieren Sie uns

You’ll reach us by telephone from 8am to 10pm.
A cancellation via e-Mail is not possible. You may also send us a fax.

Fax: 01805 – 88 00 88
(0,14 €/Minute)

Please check here: Prepaid Tarife und Zusatzoptionen for further information on minimum contract terms and notice periods of prepaid packs.