Did you recocgnized that the message will arrive after 30 Day .

This 30 Days are over?

b.W Witti

Oh, I did not know there was a 30-day waiting period. Thanks for letting me know. The fact is, I don't speak any German at all so I do everything with not so reliable help of Chrome translator. It's tough sometimes. So all I have to is wait. Ok!

Yes, if you don‘t get ist in time, what‘s possible, contact kundenchat. But first 30 Days. waiting time.

Bw Witti 

Hi @davidfm2021, 

welcome to our English Community as a new customer. 

I regret that something went wrong with the pack “o2 Select & Stream”. I just booked it for your tariff. 

As @witti already told you, you will receive an activation-link now within the next 30 days. Afterwards, you have 30 days time to choose your streaming-product. 

You find further information here: 

(unfortunately in German)

But you have the possibility to use Google translator. Just follow the instructions mentioned here: 

I hope I could help you with this information. 

Loving greetings,

Tobias

Hi,

I think I did manage to choose the service (Sky Ticket) I will use my Select and Stream credit with. I received an email about it, clicked on it, followed the steps, and at the end there was something about 24h before completion (sorry for being so vague, but I had to navigate all this with Google Translator, a nightmare).

All this was last week. I didn't receive any further communication. Now what I want to know is how to actually use the credit on Sky-Ticket (I'm not their customer yet). Should I register with Sky first? Do I have a promo code to use with them? Sorry but I have no idea what to do from now.

Thanks 

Hi @davidfm2021 

Did you check if you received an email from sky or a text message on your homespot router? 

If not we have to further investigate what happend and why you didnt get any message reagarding the activation.

Best Regards Matze