Dear O2,
Today, when I tried to buy a new tariff for my o2 sim card, I accidentally bought a new tariff (All-Net Flat) on your phone customer service due to my weak German. This was totally by mistake and I had to pay 15 euros for a tariff which I will never use.
I would like to have a refund for this and give up on the tariff which I bought by accident. Is this possible?
Many thanks in advance for your support.
Best regards,
Seite 1 / 1
Hi
welcome to our English Community. Nice to meet you here.
Of course, I will help you in this case. Sometimes it is not so easy if everything is in German.
I just deleted the “Allnet Flat” for you and gave you a credit of 14,99 €.
I hope you agree to this solution.
If you have any further questions, just come back here to our English Community.
Loving greetings,
Tobias
Dear Tobias, many thanks for your quick and kind support.
All the best,
Denizhan
Hi
great that I was of help to you.
Have a nice and sunny day.
Loving greetings,
Tobias
Deine Antwort
Werde Teil der O₂ Community!
- Melde dich bei Mein O₂ an (oder registriere dich schnell)
- Wähle deinen Nutzernamen für die Community
- Erstelle dein Thema oder deinen Kommentar und lass dir schnell und unkompliziert helfen
Anmelden
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
