sim card and ID verification

Dear 

i bought a free sim card and i activated it abut when tried to verify my ID , your guys using video chat refuse  to help and when try to use the deutsche post branch , the woman refused to accept the ID since i am asylum seeking in Germany 

i think it is called racism , but you are big firm and nobody will touch you and deutsche post employees 

would you stop racism and verified my ID because asylum seekers still humans too 

edit o2_Solveig: verschoben von Mobilfunk → english Community: Mobile