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Fritzbox 6690 frequently disconnects


Hello,

I have the FritzBox 6690. I am experiencing loss of connection on a weekly basis. The Power/Cable light flashes despite restarting or rebooting, and it usually takes over 2 hours for the WiFi connection to be restored. I have used the MyFritz interface to see what the issue may be. It almost always says the following: 


- IPv6 internet connection was cleared’ prefix no longer valid

- Internet connection cleared

- Cable internet not responding (no synchronisation)


 At almost 60EUR a month for the package we have, this is really not acceptable. I need a stable WiFi connection as I work remotely and handle client calls.

Any help would be appreciated - this is very frustrating!

Many thanks. 
Audrey

2 Antworten

Forum|alt.badge.img+2
  • Lehrling
  • 10860 Antworten
  • 26. März 2025

o2_Gerrit
  • Moderator
  • 5552 Antworten
  • 27. März 2025

Hello ​@LPZ.Dream,

welcome to our o2 community 🙂

Could you follow the description in blablups link to open a technical error ticket for our technical support team?

Best Regards,

Gerrit


Deine Antwort