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I’m trying to verify my email since quite a while, since I get reminders via email or SMS every day, but whenever I click on the link, brings me to the login page, & when I do login, it shows an error.
How can I verify my email then?

Lösung von o2_Jan

Hi @The NitMa,

thank you for providing a screenshot! I have now forwarded the information to our technical department in order for them to take a closer look at how to make your Mein o2 account accessible to you again.

Best regards,
Jan.

    17 Antworten

    o2_Kurt
    Forum|alt.badge.img+40
    • o2_KurtModerator
    • Moderator
    • July 7, 2019
    Hello there!

    Have you tried logging in first?
    Does that change the situation?

    Viele Grüße,
    Kurt
    Signatur :)
    T
    Besucher:in
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    • The NitMa
    • Autor
    • Besucher:in
    • July 7, 2019
    Yes I’ve tried.
    It doesn’t change anything:(
    This is what I get every time:

    1 Attachments
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    • The NitMa
    • Autor
    • Besucher:in
    • July 7, 2019
    Also the same on PC.
    o2_Marc
    • o2_MarcTeam
    • Team
    • July 11, 2019
    Hi The NitMa,

    do you tried different browser? On the pc and the smartphone?

    Regards,
    Marc
    Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
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    Besucher:in
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    • The NitMa
    • Autor
    • Besucher:in
    • July 11, 2019
    Yes, I’ve tried.
    It’s the same message every time
    o2_Jan
    • o2_JanTeam
    • Lösung
    • July 12, 2019
    Hi @The NitMa,

    thank you for providing a screenshot! I have now forwarded the information to our technical department in order for them to take a closer look at how to make your Mein o2 account accessible to you again.

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    M
    Besucher:in
    • Martina2020
    • Besucher:in
    • May 30, 2020

    Hi @o2_Jan ,

    I have the same issue. Could you help me please?

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • June 9, 2020

    Hi @Martina2020 ,

     

    I’ve answered you in your thread: https://hilfe.o2online.de/english-o2-community-mobile-43/email-verification-535966 :blush:

     

    Best regards,

    Michi

    A
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    • am33na
    • Besucher:in
    • May 7, 2021

    I have same issue as well, created o2 account and successfully activated my account but still email verification is not done and showing the same message od technical issue discussed earlier by the customers.

     

    Help me out

    o2_Matze
    • o2_MatzeModerator
    • Moderator
    • May 12, 2021

    Hi @am33na 

    Welcome to our o2 Community. 

    Could you go a bit more into detail?

    Which browser do you use and do yo get the same error message 

    when using the My o2 App ? 

    Best regards

    Matze 

    „Was Du mit guter Laune tust, fällt Dir nicht schwer.“- ungarische Weisheit
    A
    Besucher:in
    • am33na
    • Besucher:in
    • May 28, 2021

    Hi @ Matzo,

     

    Thank you for your reply.

     

    Same error occured while using O2 app.

     

    Best,

    Ameena

    o2_Jessica
    • o2_JessicaTeam
    • Team
    • May 31, 2021

    Hello @am33na,

    is it the same error message that you see here in this thread (screenshot)? Or do you get another one?

    I just need to clarify it, so that I can give the exact information to our technical department!

    Thank you very much,

    Jessica :nerd:

    Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
    A
    Besucher:in
    • am33na
    • Besucher:in
    • May 31, 2021

    Hi Jessica,

     

    Yes it shows same technical error (screenshot) for me too.

     

    thanks,

    Ameena

    o2_Manga
    • o2_MangaModeratorin
    • June 4, 2021

    @am33na 

    sorry to ask a few more questions to your issue. What kind of contract do you have? DSL, mobile or o2 My Handy? Have you created just a community login or even a login to “Meino2” to see your contract details? I think there might be the problem. Can you explain?

    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    D
    Besucher:in
    • domsrs
    • Besucher:in
    • June 5, 2021

    Hi, 

    I have the same issue and i need to cancel the contract soon. Every time i click verify email, it goes and shows page not found. I cannot even access my invoices. Please provide me a solution for this asap.

    Thankyou.

    cheers.

    o2_Tobias
    • o2_TobiasTeam
    • June 14, 2021

    Hi @am33na, 

    until now, we have not received any reply from you. 

    Did you already manage to verify your e-mail-address?

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasTeam
    • June 14, 2021

    Hi @domsrs, 

    welcome to our English Community. 

    I am sad to read that you would like to cancel your contract soon. What exactly is the reason for your cancellation?

    What kind of contract do you have?

    Thanks for giving me some more details. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
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