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Cancellation and New contract

M
Rang

Dear all.

 

In 2019 I did an O2 contract with phone + tariff. Now that I'm getting close to the expiration date of the contract and my phone is still working well, I want to change my contract. For example, I want one which is just mobile Internet data + phone calls.

 

Can I do it and keep my number? Since I'm getting close to the 3 month notice period, I already canceled the current contract. Is there a way I can keep the number without leaving O2? I'm happy with the service.

 

Any tips will be appreciated,

Thanks. 

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Lösung von o2_Andrea 10 June 2021, 16:17

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4 Antworten

o2_Tobias

Hi @Mzaikin, 

 

a warm welcome to our English Community. :hugging:  

 

Of course, it is possible that you keep your number if you prolong your contract for the next 24 months. 

 

How much data-volume do you prefer? At the moment you have 20 GB data-volume. You will get the same tariff “o2 Free M Boost” with 40 GB data-volume.

 

At the moment, we also offer the package “o2 Select & Stream” for 12 months for free. It is possible for you to order this package together with the tariff “o2 Free M Boost”. Would this be of interest for you?

 

Just have a look here, unfortunately only in German: 

 

I look forward to your reply. 

 

Loving greetings,

Tobias 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
M
Rang

Thanks a lot for your reply Tobias!

I don't know how much longer I'd stay in Germany. Therefore,if possible, I don't want to accept another 24 month of contract.

 

Also, 10gb of data would be more than enough for my nominal needs. 

Is there some tariff that O2 can offer for my profile? 

 

Thanks again for your message! 

Mzaikin

 

o2_Andrea
Benutzerebene 7

Dear @Mzaikin ,

a change from a 24 month contract like you have to a monthly version is not possible. But if you are moving abroad, just take a look at this article: Extraordinary cancellation because of moving abroad

I have sent you two offers by Email.

If you like an offer, you can order it directly via the link in the email, simply click on the button in the email “Vertrag verlängern”.

In accordance with the Transparency Ordinance, I would like to draw your attention to our product information sheets, which you can download from www.o2.de/produktinformationsblatt . There you will find all product details listed again (without discounts).

Kind regards,

Andrea

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o2_Andrea
Benutzerebene 7

Dear @Mzaikin ,

did you have a chance to look at my two offers? Was there something for you?

Kind regards,

Andrea

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